Prospect Performance Manager - DFW AA

Unifi Aviation LLC; Dallas (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vision Insurance

Paid Time Off (PTO)

Employee Discounts on travel and services

Job summary

Unifi Aviation LLC in Dallas, Texas, is seeking a team leader to manage Passenger Service Agents. The role involves overseeing assistance provided to passengers requiring support at the airport, ensuring safety and maintaining high standards of customer service.

This position requires a high school diploma or GED, at least 2 years of supervisory experience, and the ability to lift over 70 lbs. Benefits include medical insurance, competitive pay, and employee discounts.

Qualifications

• 2+ years of experience supervising or managing a team.
• Must be able to obtain necessary airport credentials.
• Strong communication and customer service skills.

Responsibilities

• Manage a team of Passenger Service Agents.
• Assist passengers requiring wheelchair support at all stages.
• Ensure adherence to safety procedures and policies.

Skills

Team management

Customer service

Safety compliance

Education

High School diploma or GED

Job description

Overview

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high‑quality service to our airline partners and the traveling public every day.

Job Summary

Responsible for managing a team of Passenger Service Agents that assist passengers that require assistance at the airport at all stages between curb side and aircraft.

Benefits

• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full‑time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
• Voluntary Additional Coverages through AFLAC: Short‑term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
• Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.
• Paid Time Off (PTO) – location‑specific leave policy.
• Exclusive Travel Discounts: ID90 Discount Program – industry‑exclusive deals on hotels, car rentals, cruises, and more! Concur – discounted cars and hotels. Tuition Discount with Purdue Global.

Job Duties

• Push wheelchairs for passengers requiring assistance at airport, ensuring professional customer experience.
• Assist passengers requiring wheelchair assistance in transporting and checking in or claiming baggage.
• Lift, assist passengers requiring wheelchair assistance up or downstairs of aircraft and in or out of wheelchairs.
• Gather wheelchairs from the concourse and return them to the staging area for usage.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• 2+ years of experience with supervising or managing a team.

Physical Requirements

Must be able to constantly lift and carry up to and more than 70 lbs, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, and bend. Must be able to climb or crawl frequently.

Working Conditions

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

Equal Opportunity Employment Statement

Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.