Prospect Bag Ops Agent (AA) - ORD

Unifi Aviation, LLC; Chicago (IL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

ID90 Travel Discounts

Tuition Discount with Purdue Global

Job summary

Prospect Airport Services is hiring at Chicago area locations to support baggage handling and related passenger services. The role involves handling incoming and outgoing baggage, assisting customers in arrival halls, and supporting operations with accurate claims processing and reporting.

We offer competitive pay with daily earned wage access, and full-time employees receive medical, dental, and vision insurance after 60 days, along with dependent coverage, PTO, and exclusive employee

Qualifications

• Customer service experience helpful.
• Must be able to obtain credentials required by airport/state.
• High school diploma or GED required.

Responsibilities

• Handle incoming/outgoing passengers’ baggage and address concerns.
• Process baggage claims in the system.
• Prepare baggage delivery orders for pickup and delivery of bags.
• Conduct inventory of left-over bags.
• Assist customers in arrival halls.
• Prepare daily, monthly, and annual reports as necessary.
• Review baggage performance goals and take action to meet targets.
• Perform duties safely and in line with company standards.

Skills

Customer service

Education

High School Diploma or GED

Job description

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Summary:

• Responsible for handling incoming and outgoing passengers’ baggage, and promptly addressing any related concerns.
• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
• Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
• Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.
• Paid Time Off (PTO) – Location specific leave policy.
• Exclusive Travel Discounts:
• ID90 Discount Program – Industry-exclusive deals on hotels, car rentals, cruises, and more!
• Concur – Discounted cars and hotels
• Tuition Discount with Purdue Global.

Job Duties:

• Accept baggage claims from customers andprocess baggage claims in the system.
• Prepare baggage delivery orders for pickup and delivery of bags.
• Conduct inventory of left-over bags.
• Review forward and on-hand messages in order to identify possible bag matches.
• Assist customers in thearrivalhalls.
• Prepare daily, monthly, annual reports as necessary.
• Review Station's baggage performance goals and take necessary actions to meet and surpass these goals.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Company's Fair and Just Culture Policy.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Qualifications:

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:

• Must be able to constantly lift and carry up to and more than 70 lbs, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, and bend. Should be able to climb or crawl frequently.
• Working conditions:
• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."