PROSHOP - Store Manager (Grand Prairie)

Dallas-Cowboys-Pro-Shop; Grand Prairie (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Dallas Cowboys Pro Shops in Grand Prairie, TX seeks a dedicated retail leader to drive a world-class guest experience and sales performance.

The role emphasizes team Leadership, staff recruiting and training, payroll control, and effective merchandising within a high-energy Cowboys environment.

Qualifications

• Experience in customer service excellence and a guest-focused mindset.
• Proven ability to recruit, hire, and retain store staff to meet business needs.
• Strong leadership with coaching, feedback, and accountability.

Responsibilities

• Create a fun, energetic environment by modeling The Cowboys Way in daily actions.
• Lead the store team in delivering world-class customer service and upsell strategies.
• Oversee recruiting, staffing levels, and training to sustain performance.
• Manage payroll and loss prevention to maximize productivity and protect assets.
• Maintain merchandise flow, receiving, replenishment, and backroom organization.

Skills

Customer service

Leadership

Hiring & staffing

Coaching & training

Merchandising

Job description

Introduction

Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The DallasCowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world- class customer service. Earning your Star comes with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and strive for passion every day.

Customer Experience

• Creates a fun and energetic environment for our fans and teammates.
• Ensures the team is utilizing the “Star Service” model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Encompasses a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Exhibits strong visual merchandising skills and able to create impactful presentations that inspire customers and reflect company standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.

Selling Culture and Talent

• Responsible for networking, recruiting, and hiring to ensure the store maintains adequate staffing levels that support business trends and uphold selling/service expectations.
• Promotes an environment that empowers others, nurtures education, and seeks ways to elevate the team culture and customer experience in the store.
• Communicates clear expectations while holding the store team accountable for selling and service standards through ongoing development.
• Drives team performance levels through coaching, training, role-playing, individual assessments, accountability and consistent communication.
• Celebrates victories of individuals and teams to further promote positive behaviors and cheers on the progress as teammates continue to learn and grow in their roles.
• Leads a selling culture that focuses on acquiring customer needs and able to train teammates to upsell additional products in an effort to maximize sales.
• Ensures the team is promoting Dallas Cowboys United Membership packs to all fans.

Driving Results

• Motivates and inspires the team by delivering a compelling vision and purpose that encompasses The Cowboys Way.
• Effectively communicates and partners with the District Manager to drive performance targets and analyze business strengths/opportunities.
• Able to maximize profitable results by analyzing financial tools to identify opportunities, determine root causes, and implement solutions.
• Trains and develops team on business acumen to further drive store performance.
• Facilitates meetings with store leadership team to establish and implement store goals and objectives
• Manages payroll to effectively maximize productivity and to achieve payroll and sales goals.
• Ensures shrink results meet company loss prevention standards.
• Ensures the accuracy and efficiency of merchandise handling, including receiving and acknowledging shipment, markdown optimization, and routine replenishment while maintaining backroom standards.
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing retail environment
• Proactively seeks personal learning and development opportunities to build leadership skill set and enhance individual performance.
• Build and support effective relationships with all teammates, peers and supervisors to effectively lead positive change.
• Understands, follows, and able to accurately communicate all company policies and procedures with integrity.

2950 W. I-20, Suite 204 Grand Prairie, TX 75052