Property & Program Assistant I (Anchorage)

Jimmy Jazz; Anchorage (AK); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Plan – Medical, Vision, Dental

Employee Assistance Program (EAP)

Life Insurance – Basic

Flexible spending accounts

Public Employees Retirement System (PE

Education Reimbursement

12 paid holidays

Job summary

Alaska Housing Finance Corporation (AHFC) is seeking an entry-level Housing Support Specialist to assist the housing management team in administering rental assistance programs for low-income clients in Alaska.

You will handle front-line inquiries, schedule appointments, provide program information, assist with applications and verifications, and help applicants understand eligibility requirements while complying with regulations and guidelines.

Qualifications

• Proficient in business English and basic math; professional communication skills.
• Knowledge of affordable housing regulations and office practices.

Responsibilities

• Answer, screen, and direct telephone calls to AHFC personnel.
• Manage appointment scheduling, including rescheduling and cancellations.
• Provide accurate program information to clients and assist with applications.
• Assist with application reviews, verifications, and input client data into AHFC systems.
• Provide appropriate community resource referrals when needed.
• Ensure compliance with applicable regulations and guidelines.

Education

High school diploma or GED

Tools

Word

Outlook

Excel

Job description

• Base Pay $50,433.05 / Year
• Employee Type Fulltime Nonexempt

Description

Position Summary: Responsible for assisting the housing management team in the overall management of low-income housing. This is a direct facing client support position.

Reports to: Program/Regional Manager or Designee

OVERVIEW

This position works collaboratively within a dynamic team environment to ensure Alaskans have access to safe, quality, and affordable housing. This role requires sound analytical abilities to assess and evaluate problems, prioritize tasks, and manage multiple standards related to the Voucher and AHFC Public Housing programs. The incumbent must possess the ability to effectively listen and communicate with a diverse range of individuals, demonstrating excellent verbal and written communication skills.

SUPERVISION RECEIVED AND EXERCISED: Non-exempt, non-supervisory position.

Examples of Duties

This is an entry level position that supports the team in the administration of rental assistance programs aimed at low-income clients. The following represents the major essential and secondary duties of the position; however, they are not intended to be all-inclusive. Key responsibilities include, but are not limited to:

• Answer, screen, and direct telephone calls (including complaints) to the appropriate AHFC personnel.
• Manage appointment scheduling such as making, rescheduling, and cancelling appointments as necessary
• Provide accurate program information to clients or prospective applicants; assisting with applications to various housing programs,
• Assist with application review for completeness, potentially obtaining verifications and inputting client information into AHFC computer systems. Support accurate applicant files, and brief applicants on eligibility requirements in adherence to applicable regulations and guidelines.
• May be required to provide appropriate community resource referrals.
• Perform responsibilities in accordance with all relevant federal, state, and local laws, regulations, and policies.
• May provide information on applicant or client grievance procedures.
• May assist in the marketing and recruitment of applicants for the waiting list.
• May p rovide program information during online or in person b riefing classes as needed.
• Other duties as assigned

This position offers an opportunity to make a meaningful impact in the community by ensuring access to essential housing resources for those in need

Knowledge, Skills and Abilities

Knowledge of: Proficiency in b usiness English and math; professional communication skills; effective office practices and procedures, sound interpersonal relationship concepts. Basic property management concepts and practices.

Skills in : Organizing data and maintaining files efficiently; fundamental understanding of affordable housing regulations; competence in implementing and following procedures; making mathematical computations; selecting and and applying guidelines and procedures; basic interviewing techniques; and operate a personal computer and relevant software.

Ability to : Comprehend and interpret written materials, perform assigned tasks with minimal supervision; establish and maintain effective working relationships; ability to navigate regulatory and policy handbooks governing housing programs; convey information clearly and accurately, both orally and in writing form to a diverse group of individuals; complete all required training to enhance professional competencies.

Minimum Qualifications :

High school diploma or GED and one years’ experience in general office practices or property management, or a combination of the two. Office experience to include clerical duties such as typing, filing, copying and computer experience (Word, Outlook, and Excel preferred).

Must have valid Alaska Driver’s license (or be able to obtain one within 5 calendar days of beginning employment) and show proof of good driving record, when requested.

Excellent benefits package.

Insurance Benefits

• Health Plan – Medical, Vision, Prescription, and Dental
• Employee Assistance Program/Wellness
• Life Insurance – Basic Life and AD&D

Optional Insurance Benefits

• Group-based insurance premiums - Optional life, Long-term, and short-term disability
• Voluntary Accident, Hospital, and Critical Illness
• Flexible spending accounts for tax savings on eligible health care of dependent care expenses
• Membership in the Public Employees Retirement System (PERS), Employee and Employer contribution
• Option to enroll in AHFC Deferred Compensation Program

Paid Leave & Other Benefits

• Personal Leave with an accrual rate increase based on time served
• Twelve paid holidays a year
• Education Reimbursement

All external applicants tentatively selected for this position shall be required to submit to urinalysis and breath alcohol testing to screen for illegal drug/alcohol use.

AHFC provides employment opportunities to low and very-low-income persons, in compliance with Section 3 of the HUD Act of 1968. Public Housing Residents are encouraged to apply.