Property Operations Lead

Kasa; Boston (MA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Kasa Travel Credit

Paid Time Off

Health Coverage

Job summary

Kasa is seeking a Maintenance Specialist/Technician for the Boston Commons property. You will own on-the-ground operations, handling preventive maintenance, repairs, and guest-facing responsibilities, while collaborating with the Property Operations support and Guest Experience teams.

Reporting to the Operations Manager, you will manage vendors, respond to emergencies, and contribute to a seamless guest experience with our remote and on-site teams.

Qualifications

• 2+ years in general maintenance, facilities support, or related field in hospitality
• Experience with plumbing, electrical, and HVAC systems preferred
• Handy with a toolkit and comfortable building boxed furnishings
• Enjoys mobile technology and learning new systems
• Flexible schedule and available for emergencies when needed
• Excellent communication and interpersonal skills
• Able to lift 25–50 pounds and stand/walk up to 8 hours
• 2+ years of hotel and guest service experience
• Certifications in HVAC, Electrical, Plumbing or related fields

Responsibilities

• Perform preventive maintenance and repairs across hotel facilities
• Respond to maintenance work orders including electrical, plumbing, HVAC tasks
• Maintain records for vendors, schedules, and repairs
• Set up and maintain IoT or tech devices as needed
• Work independently and with the team; coordinate with external vendors
• Order parts and manage supplies to ensure availability
• Ensure a clean, safe work environment and follow safety procedures
• Coordinate security protocols with Trust and Safety and vendors
• Handle emergencies as the primary on-site contact

Skills

General maintenance

Customer service

Communication

Flexible schedule

Problem solving

Teamwork

Education

HVAC certification

Electrical certification

Plumbing certification

Hospitality experience

Tools

HVAC systems

Electrical systems

Plumbing

Tools & equipment

IoT devices setup

Job description

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Time Commitment: approximately 32-40 hours

Anticipated Schedule: Flexible - including nights, weekends, and holidays.

The Role

We are looking to add a highly motivated individual to join our Portfolio Operations team. As a Maintenance Specialist/Technician, you will have end-to-end ownership over the on-the-ground operations for Boston Commons. This will include physical and technical challenges, while also being the face of Kasa on the ground.

In this role, you will report to the Operations Manager and work closely with both the Property Operations support team and our Guest Experience team. It takes a special person to oversee this property and we hope you're excited by the challenge!

About the Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Property Operations Associate, Maintenance

Like many operations roles, there is no ‘typical day'. Your role will involve a wide range of activities tending to thehotel operation. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. A normal day will consist of day-to-day maintenance of the hotel, including guest rooms, public areas, and grounds. This includes performing preventive maintenance tasks, as well as responding to and repairing maintenance requests from guests and staff. Essential Duties and Responsibilities are as follows:

• Perform preventive maintenance and repairs, covering a range of tasks such as cleaning equipment, changing filters, lubricating moving parts, minor carpentry, special projects, and other related areas
• Respond promptly to maintenance work orders, requests, and repairs, including electrical, plumbing, HVAC, and other general maintenance issues
• Maintain appropriate records for third-party vendors, preventive maintenance schedules, and repairs
• Set up and maintain IoT or Tech Devices as needed.
• Work independently and as part of a team to ensure that all maintenance tasks are completed efficiently and effectively; maintain proactive communication within the team
• Coordinate and oversee the scheduling of third-party vendors and other relevant external parties
• Order parts and keep track of supplies to ensure availability.
• Maintain a clean and safe work environment; follow safety rules and procedures.
• Partner with the Trust and Safety team and security vendors to establish on-site security protocols; supervise the departure of guests in challenging situations
• Act as the primary point of contact during emergencies, handling issues such as guest unit lockouts and addressing relevant property operational issues.

A typical schedule for this role is based on business needs in your market or assigned property, sometimes including nights, weekends, and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

In this growing market, a readiness to gradually increase your hours or take on added responsibilities is a plus.

Experience

• 2+ years of experience in general maintenance, facilities support, or related field, in the hotel, multi-family, or hospitality industry is preferred
• Experience with plumbing, electrical, and HVAC systems is preferred
• You're handy with a toolkit and comfortable building boxed furnishings
• You enjoy mobile technology, have worked with it in past roles, and you're eager to learn new systems and platforms to make you better at your job
• You're flexible in your schedule and can help with emergencies whenever they arise
• Ability to work independently and as part of a team; must be able to multi-task and complete tasks/projects in an efficient and timely manner.
• Excellent communication and interpersonal skills
• You're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day
• You can handle stressful situations with a calm and positive demeanor
• 2+ years of hotel experience
• 2+ years of guest service experience
• Certifications in HVAC, Electrical, Plumbing, or other relevant fields
• You pride yourself on your communication and organizational skills

In one year, you will succeed at Kasa by having:

• Established yourself as a top Portfolio Operations performer by consecutively reaching monthly quantitative goals
• Set a high bar for quality standards within your property through preventative maintenance upkeep and housekeeping collaboration efforts
• Become an invaluable resource to our team, beyond your knowledge of property-specific operations
• Supported successful expansion efforts and critical cross-departmental Kasa projects

Kasa Travel Credit:We love to travel! Kasa employees get an allowance of free stays with us in any of our locations , plus a discount on any night for friends and family.

• The Pay: The starting base pay range for this role is $28.00 - $30.00 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Paid Time Off:Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

Health Coverage:We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here .

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.