Property Operations Coordinator

Placemakr; Tempe (AZ); On-site; USD 54,000 - 58,000; Full time

Job summary

Placemakr is hiring for an on-site Coordinator, Property Operations I, in Tempe, AZ. The role requires 3+ years delivering exceptional guest and resident experiences in customer, administrative or operations-support roles.

You will work with property leadership to drive day-to-day operations and guest satisfaction. You will lead front-of-house and back-of-house activities, coordinate with teams, and ensure safety, standards, and service excellence across the property.

Qualifications

• 3+ years delivering exceptional experiences in customer, administrative or operations support roles (hospitality, retail, multi-family or F&B).
• 1+ years as a team lead, supervisor or mentor (preferred).

Responsibilities

• Provide exceptional on-site experiences to guests residents and team members.
• Collaborate with on-site and off-site property teams to execute incidents and tasks.
• Maintain a safe, compliant environment by following policies and standards.
• Flexible scheduling including nights, weekends, and holidays.
• Lead front-of-house and back-of-house operations to support leaders and guests.
• Resolve escalated guest/team issues with good judgment and autonomy.

Skills

Customer service

Administrative

Operations support

Job description

A bit about us

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment‑like spaces in hand‑picked neighborhoods. Our tech‑enabled buildings create one‑of‑a‑kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non‑property team members support property execution and the evolution of other areas within our platform. They can enjoy remote‑first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi‑Fi. We believe collaboration is key, so our remote‑first teams and property leaders have biannual in‑person get‑togethers at various locations across the US.

From corporate non‑property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you'll have

AtPlacemakr, our obsession with exceptional servicedoesn’tstop at ourvaluedguests,residentsand partners – it encompasses our team members as well.As aCoordinator, Property Operations I,you willbe at the forefront of this mission, supporting property leadership and property team members with sharp communication, thoughtfulprioritizationand a roll-up-your-sleeves mindset.Around here, things move fast, and no two days look the same (which is how we like it!).You'llblend operationalknow-how, a leadershipmindsetandahand‑onpresenceacross front of house and back of houseteamsto help the entire propertyoperatesmarter and more effectively.

Reporting directly into the General or Operations Manager,you'llserve as a trusted extension of our property leadership team, embracing ambiguity (while still appreciating a trusted process or two!) andakeymember of our on‑site team who helps turn ideas into day‑to‑day reality.As a future leader atPlacemakr,you’llchampionour Community Normsand bring our Property Team Mission to life in every interaction – ensuring guests are delighted by the experiences we create and our property team members feel supported,empoweredand excited to build the smarterplace to stay, together.

This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.

This is an on‑site position located in Tempe, AZ. The hourly rate is $26.75.

What you'll do

• Consistently provide an exceptional experience to anyone you interact with on‑site, so our guests and residents walk away thinking "I have to tell my friends about this place!". Be the loyal, caring friend, local insider and subject‑matter‑expert of your property and market all rolled into one
• Jump in and communicate with your fellow on‑site and off‑site property team members to make things happen - work together, provide support and keep our "one team" mentality alive so everyone wins
• Maintain a safe, secure, and compliant environment for all by adhering toestablishedpolicies,proceduresand expectations as they roll out. Ask questions and make sure you understand their impact - wedon'tmess around with safety,serviceand operational standards!
• Follow a schedulethat'sas flexible as our business model - working days,eveningsandweekends tounderstand the nuance of our business, support the team and drive consistency. Not all weeks will look the same, andthat'sthe point.
• Be hands‑onin the daily operations across your property – spend 100% of your time in the business to support your leaderswithadministrativetasksandyour front of house and back of house team members with operational duties, ensuring we consistentlyoperateatourhigh standards
• Lead from the front and set the tone as a strong performer. Help your property meet and exceedPlacemakrstandards across employee engagement ratings, GSS, brand standards and consistently positive guest reviews
• When things get tricky, step up fortheteam. Resolve escalated guest and team member issues with confidence, goodjudgementand autonomy, making great decisions in the moment
• Dive into frontof house operations when the business calls for it (and many days, it will!) - be a hands‑on, service‑focused leader at the front desk, supporting guest and/or resident needs and solving real‑time issues
• Roll up your sleeves in the back ofhousetoo! Inspect rooms, create housekeepingboardsor deliver on inventory‑related tasks when and where helps is needed
• Keep your property and department leaders on trackbycoding expenses,assistingwith scheduling, time‑clock issuesormissed punches anddivingin toother administrative,operationalor budget‑relatedtasks asassigned by your property leader. In this role, no task is too big(or too small!)to take on
• Own the details that make the experience work - support property anddepartmentleaders with inventory and order managementof guest amenities, back‑of‑house supplies,signageandadministrativesupplies-ensuringour teams (and guests!) have what they need when they needit
• Additionalduties and responsibilities, as assigned.AtPlacemakr, this phraseisn'ta catch‑all,it'sthe way we work.

What it takes

• 3+ years of previous experience delivering exceptional experiences in a/an customer, administrative or operations support‑focused role in environments such as hospitality, retail, multi‑family or food & beverage
• 1+ years of experience as a team lead, supervisor or mentor (preferred)