Property Manager SelfStorage

Storrow Management Llc; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job summary

Storrow Management Llc is seeking an experienced Property Manager to oversee operations at their Brooklyn self-storage facility. This role involves daily management, sales, customer service, and maintaining a safe environment for staff and customers.

The ideal candidate will excel in a fast-paced setting and possess strong management and customer service skills. Responsibilities include driving rentals, managing collections, and overseeing property upkeep while ensuring exceptional service delivery.

Offering benefits like health insurance and competitive salary, this position emphasizes career advancement within a supportive team environment.

Qualifications

• Previous property management, retail management, or sales management experience preferred.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work independently with minimal supervision.

Responsibilities

• Oversee all daily operations of the storage facility.
• Drive unit rentals and maximize occupancy levels.
• Deliver exceptional customer service in person, over the phone, and through email communication.
• Conduct regular property inspections to maintain cleanliness, organization, and safety standards.

Skills

Sales skills

Leadership skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Tools

POS systems

Basic office software

Job description

Benefits

• 401(k)
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

We are seeking an experienced, motivated, and customer-focused Property Manager to oversee operations at our Brooklyn self‑storage facility. This is an excellent opportunity for a hands‑on professional who thrives in a fast‑paced environment and wants to grow with a rapidly expanding company.

Position Overview

As the Property Manager, you will be responsible for the overall performance and daily operations of the facility. This includes sales, customer service, collections, property upkeep, team coordination, and maintaining a safe, clean, and professional environment for customers and staff. The ideal candidate is organized, dependable, sales‑driven, and comfortable managing multiple responsibilities throughout the day.

Key Responsibilities

• Oversee all daily operations of the storage facility
• Drive unit rentals and maximize occupancy levels
• Meet and exceed monthly sales and revenue goals
• Sell retail merchandise including locks, boxes, tape, and packing supplies
• Deliver exceptional customer service in person, over the phone, and through email communication
• Assist customers with move‑ins, move‑outs, transfers, billing questions, and account management
• Manage collections, past‑due accounts, auction processes, and payment follow‑ups
• Conduct regular property inspections to maintain cleanliness, organization, and safety standards
• Perform light maintenance duties including sweeping, mopping, cleaning units, changing light bulbs, removing debris, painting touch‑ups, and basic troubleshooting
• Coordinate repairs and communicate maintenance issues with vendors or upper management
• Monitor security cameras, gate systems, alarms, and property access activity
• Open and close the property according to company procedures
• Ensure vacant units are clean, secure, and ready for new rentals
• Maintain accurate customer records, rental agreements, and payment information
• Handle administrative tasks including reporting, scheduling, filing, inventory tracking, and data entry
• Order and maintain office, retail, and facility supplies
• Support local marketing efforts including outreach, promotions, online lead follow‑up, and community engagement
• Respond professionally and efficiently to customer concerns and conflict resolution situations
• Ensure compliance with company policies, safety procedures, and operational standards
• Assist with training and supporting staff when needed
• Maintain a professional appearance and positive attitude at all times
• Perform additional duties as assigned by management

Qualifications

• Previous property management, retail management, or sales management experience preferred
• Strong sales, leadership, and customer service skills
• Excellent communication, organizational, and problem‑solving abilities
• Ability to multitask and prioritize responsibilities in a fast‑paced environment
• Comfortable using computers, POS systems, and basic office software
• Self‑motivated, dependable, and detail‑oriented
• Ability to work independently with minimal supervision
• Ability to perform light physical labor and lift up to 50 lbs when necessary
• Weekend availability required
• Must reside in or near Coney Island, Brooklyn, NY
• Employment contingent upon successful completion of a background check
• Self‑storage experience is a plus but not required

Compensation & Benefits

• Competitive salary
• Performance‑based bonuses and incentives
• Health benefits
• Paid holidays, vacation, and sick time
• Career advancement opportunities within a growing company
• Employee discount on storage units
• Stable, supportive, and team‑oriented work environment

Pay: $50,000.00 - $55,000.00 per year

Ability to Commute: Brooklyn, NY (Preferred)

Work Location: In person