Property Manager, Multifamily

cw; Nashville (TN); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Sick Time

Volunteer Days

Company Holidays

Parental Leave

Health Insurance

Dental & Vision

Life Insurance

Employee Discounts

LinkedIn Learning

Employee Assistance Program

Job summary

The Cushman & Wakefield team is seeking a Property Manager, Multifamily for The Carillon in Germantown/Nashville area. You will oversee daily operations, budgeting, lease administration, and staff performance to deliver a market-ready community and maximize resident satisfaction.

On-site work Monday–Friday 9am–6pm with occasional weekends and on-call duties; you will lead leasing and maintenance teams, manage vendor relationships, and ensure adherence to company standards and policies.

Qualifications

• Bachelor’s degree preferred; TN Real Estate License preferred.
• 1+ years on-site multifamily Property Manager experience; Nashville area preferred.
• Experience with Yardi, CRM, Knock and Ops Tech systems preferred.

Responsibilities

• Oversee operations to keep the community running smoothly in a fast-paced environment.
• Provide superior customer service to residents and prospects to improve renewals and revenue.
• Lead and mentor a high-performing onsite team across leasing, maintenance and management.
• Develop marketing and lease strategies to meet leasing and revenue goals.
• Ensure adherence to Cushman & Wakefield policies and maintain resident files and budgets.

Skills

Communication

Office & bookkeeping

Customer service

Leasing goals

Team leadership

Operations management

Education

Bachelor’s degree preferred

TN Real Estate License preferred

Tools

Yardi

CRM

Knock

Ops Tech systems

Job description

Job Title

Property Manager, Multifamily – The Carillon

Job Description Summary

Multifamily Property Managers are responsible for maintaining our communities to a market-ready standard, always ensuring high-level of service. Multifamily Property Managers are also responsible for motivating high-performing teams to maximize the performance of the property.

306 multifamily units, located in Germantown neighborhood.

Required onsite schedule MON-FRI 9am-6pm, occasional weekends required. On-call for escalated emergencies required.

Job Description

ESSENTIAL JOB DUTIES:

• Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Complete lease/renewal paperwork to ensure completion to company standards.
• Track and evaluate advertising, and all client traffic.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
• Leading by example. Instilling, maintaining, and modeling Cushman & Wakefield’s mission to be the best national management company.
• Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
• Maintain residents' files in accordance with company's standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

COMPETENCIES:

• Effective communication and customer service skills
• Computer literate, including Microsoft Office Suite and internet navigation skills
• General office, bookkeeping and sales skills and excellent oral and written communication skills
• Determine leasing opportunities of staff and work on goal setting, improving the performance of each staff member.
• Supervise day-to-day operations of team, ensuring that all C&W policies and procedures are followed.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Be able to manage a team
• Perform any other related duties as required or assigned

IMPORTANT EDUCATION

• Bachelor’s Degree preferred
• TN Real Estate License preferred

IMPORTANT EXPERIENCE

• 1+ years of on-site multifamily Property Manager level experience required; strong preference for multifamily Class A property experience in the Nashville TN local market.
• Required onsite schedule MON-FRI 9am-6pm, occasional weekends required. On-call for escalated emergencies required.
• Strong preference for Yardi, CRM, Knock, Ops Tech systems experience.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 15 % of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

COMPANY BENEFITS

• 120 Hours Paid Time Off annually; prorated upon hire
• 40 Hours Sick Time annually; prorated upon hire
• 2 Volunteer Days annually to give back to causes important to you and your community
• 12+ Company Holidays annually
• Paid Parental Leave to support you and your familyMedical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
• Company Discounts Program offering savings with many major retailers and service providers
• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
• Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them

Compensation

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 76,500.00 - $90,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

ADA Accommodations

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO

INCO: “Cushman & Wakefield”