Property Manager

KW PROPERTY MANAGEMENT AND CONSULTING; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING seeks a Property Manager to serve as the key liaison for managing community operations. Responsibilities include overseeing staff, financial management, and maintaining strong client relationships.

The ideal candidate will have a strong knowledge of customer service, a Florida CAM license, and proficiency in Microsoft Office applications.

Qualifications

• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret complex documents.
• Flexibility to work extended hours as needed.

Responsibilities

• Manage and operate the community effectively.
• Prepare annual budgets and analyze financial statements.
• Supervise on-site staff and promote team behavior.

Skills

Customer service principles

Complex document analysis

Microsoft Office proficiency

Bilingual English/Spanish

Education

Florida CAM license

Valid Florida driver’s license

Job description

Overview

The Property Manager acts as the key liaison between the client (KW Property Management), internal support staff, the Association Board of Directors and/or the Developer to manage and operate the community. The role focuses on delivering professional, friendly customer service, timeliness, and a professional appearance.

Responsibilities

• Act as the company’s primary coordinator on assigned properties to ensure performance meets and exceeds contractual property management obligations.
• Prepare annual budgets for the association and analyze monthly financial statements, including operating variances from budget, cash management, and strategies for collection of receivables.
• Maintain complete and accurate property files and records; coordinate with headquarters support staff on management company procedures; provide prompt, detailed, and accurate general status reports on all properties.
• Supervise on-site staff; develop specifications and evaluate service needs and performance in maintenance and management; promote professional behavior and safety compliance; motivate staff to work as a team.
• Establish and maintain collaborative working relationships across departments and with project team members; prepare for and chair team meetings as needed.
• Maintain current knowledge of state statutes and client community documents, policies, and procedures.
• Coordinate move-in processes with new resident representatives; provide orientation and review building rules and available services.
• Respond to phone calls and correspondence in a timely and professional manner; maintain professional relationships with the BOD, unit owners, and vendors.
• Lead or facilitate Board of Directors meetings when necessary in accordance with Roberts Rules of Order.
• Prepare and present management reports, including updates on administrative items, financial overviews, property condition, and project progress; provide clear recommendations.
• Prepare professional presentations of reports, action plans, budgets, and bid analyses; support the company’s values and policies.
• Organize time effectively to balance multiple projects; attend monthly Manager’s meetings; maintain and upload documents into management support systems accurately.
• Monitor contracts, negotiate where appropriate, and ensure vendors carry appropriate insurance; obtain required licenses and update documents accordingly.
• Maintain accurate records, files, and communication; update association communications (menus, newsletters, website) regularly.
• Process violations, work orders, architectural control applications, lease applications, and sale applications monthly as required.
• Manage cash balances and project funding; monitor aging reports, legal actions, and collection modules timely.
• Maintain equipment maintenance logs and update preventive maintenance manuals quarterly.

Qualifications

• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret complex procedures, leases, regulations, or similar documents.
• Proficiency in Microsoft Office applications.
• Florida CAM license and valid Florida driver’s license.
• Flexibility to work extended hours, including nights and weekends as needed.
• Ability to react to emergencies in a timely manner; some locations require bilingual English/Spanish.

Competencies

• Communication Proficiency
• Business Acumen
• Customer/Client Focus
• Decision Making
• Financial Management
• Results Driven
• Supervisory Responsibility: This position oversees on-site staff.

Work Environment

This job operates in a professional office environment. It routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The following describes the essential physical requirements of the role: speaking and hearing; standing, walking, using hands to handle or feel; climbing stairs; daily property walk-throughs.

Position Type / Hours

This is a full-time exempt position. Typically Monday through Friday; hours determined by client needs.

Travel

Occasional local travel for training and meetings.

Required Education and Experience

• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with similar complexity.
• Proficiency with Microsoft Office applications.
• Florida CAM license and valid Florida driver’s license.
• Ability to work flexible hours, including nights and weekends as needed.
• Ability to respond to emergencies in a timely manner.
• Some locations require bilingual English and Spanish.

Other

Please note this job description is not a comprehensive listing of duties and responsibilities and may change at any time. KW Property Management is a drug-free workplace and an equal opportunity employer.