Property Manager

Four Winds Casinos are Equal Opportunity Employers; Dowagiac (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Four Winds Casinos are Equal Opportunity Employers is seeking a Senior Property Manager collaborator to maintain constant contact with department supervisors and ensure efficient casino operations. You’ll communicate with property management regarding guests, employees, and policy adherence while upholding gaming regulations.

The role emphasizes supervision across departments, staff training, and coaching, with flexibility to cover shifts, weekends, and holidays.

Qualifications

• College degree preferred or equivalent experience.
• Supervisory/management experience required.
• One to two years casino experience preferred.

Responsibilities

• Maintain highest standards of guest services and employee relations.
• Direct on-the-job training and assist in scheduling employees.
• Monitor performance and provide feedback to aid skill development.
• Make recommendations on staffing, promotions, transfers, and discipline within scope.
• Ensure compliance with property policies, procedures, and gaming regulations.
• Assist with investigations into employee and guest issues and concerns.
• Maintain knowledge of local gaming laws and internal controls.
• Promote property-wide promotions and guest play.
• Supervise Supervisors and Managers in Training on assigned shifts.

Skills

Organizational skills

Communication

Leadership

Staff scheduling

Education

College degree or equivalent

Job description

SUMMARY:

Responsible for providing assistance to the Senior Property Manager by maintaining continuous contact with the supervisors from all departments to ensure efficient operations of the casino. Communicate with all property management on all matters related to guests and employees in accordance with established guidelines and property policies, procedures and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Ensures that the highest possible standards of guest services and employee relations are maintained and carried out in fair and equitable manner.
• Directs placement of employees for on the job training and assists in conducting training.
• May be asked to assist shift supervisors with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance progress of employees and provides feedback on same to aid the employee in developing and enhancing skills.
• Makes recommendations and suggestions to hire, transfer, suspend, promote, discharge, assign, evaluate, reward, or discipline the employees in his/her span of control.
• Provides input to Senior Property Manager concerning operational deficiencies and areas in need of attention.
• Aids Senior Property Manager with administrative needs i.e. recordkeeping, time reports and counseling notices.
• Assist Senior Property Manager to ensure compliance with property policies and employee integrity levels.
• Assist with the coordination of investigations into employee and guest issues and concerns.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations, as well as the property’s internal controls.
• Promotes property-wide promotions while developing guests play.
• Initiates and maintains communication with subordinates, employees, management, and all departments.
• May be required to act as manager on duty is the absence of higher management.
• May be required to act in the compacity of different department positions until proper coverage has been obtained.
• Must be flexible and available to work any shift, weekends and holidays.

Promotes the following among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explains why we do things, in advance of doing them.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all Supervisors and or Managers in Training on assigned shift; indirectly supervises the activities of all staff on the operational team on a given shift.

May represent Four Winds Management personnel in the absence of other management staff at the Satellite Properties as necessitated by business needs.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

College degree preferred or equivalent experience. Supervisory/management experience required. One to two years casino experience preferred.

SPECIAL QUALIFICATIONS:

Strong organizational and communication skills required.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud. A casino environment is typically smoky.