Property Management Support Liaison

The Community Builders, Inc.; United States; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO accruals

401k with company match

Job summary

The Community Builders is seeking a Regional Support Liaison to back up Twin Cities region properties, ensuring seamless operations, occupancy, and resident relations. This on-site role supports vacant positions and performance improvements while aligning with HUD/LIHTC requirements.

You will collaborate with Regional leadership to stabilize performance metrics, assist with lease-ups for new developments, and contribute to cross-functional initiatives across property sites.

Qualifications

• Minimum 4 years of progressive property management experience in mixed income communities.
• Strong leadership potential for Assistant Community Manager roles.
• Knowledge of occupancy standards, recertification, and lease-up procedures.
• Willingness to travel frequently within the Chicago Region; valid driver’s license and reliable transportation.
• Excellent communication, organizational, and problem-solving skills.
• Experience with property management software (e.g., Yardi); COS or TCS certification preferred.
• CHA compliance and process knowledge preferred.

Responsibilities

• Provide temporary site coverage as interim Site Manager, Assistant Manager, or Recertification/Occupancy Specialist during leaves or vacancies.
• Maintain daily operations: leasing, rent collection, resident relations, and HUD/LIHTC compliance.
• Assist with occupancy, delinquency, and lease renewals; monitor payment plans and corrective actions.
• Assist in lease-up activities for new developments including marketing, applicant screening, and move-in coordination.
• Ensure compliance, prepare and track special claims for vacancy loss, unpaid rent, and damages; assist in reporting.
• Collaborate with Regional Director, VP of Operations, and site teams; mentor staff as needed.

Skills

Property management

Leadership potential

Communication

Organization

Problem solving

Travel readiness

Yardi software

Tools

Yardi

COS or TCS certification

Job description

About The Community Builders TCB

Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where all people can thrive

Position Summary

The Regional Support Liaison will play a critical support role within The Community Builders Twin Cities Region in Minnesota portfolio of mixed income housing communities in maintaining a high level of operational excellence This position provides short term on site management coverage and operational support to properties experiencing staffing vacancies leave of absences andor property performance challenges The Regional Support Liaison ensures continuity of operations compliance and resident satisfaction across assigned sites This person will report directly to the Regional Director of Property Management and assist the Vice President of Operations with special projects This role is designed to function at a Property Manager level when necessary and may support multiple sites simultaneously Compensation will align with Property Manager market ranges to reflect the scope flexibility and cross functional responsibilities of the position This position has a requirement of five days a week in office

Key Responsibilities

Temporary Site Coverage Ability to serve as an interim Site Manager Assistant Manager or RecertificationOccupancy Specialist during employee leaves vacations or vacancies Assist in maintaining daily operations including leasing rent collection resident relations and compliance with HUD and LIHTC regulations

Operational Support Provide targeted assistance to properties struggling with occupancy delinquency or overdue lease renewals Assist in generating and monitoring resident payment plans in accordance with company policy and regulatory guidelines when needed Assist in developing and implementing corrective action plans in collaboration with Regional leadership to stabilize performance metrics

Lease Up Support Assist with lease up activities for new developments including marketing applicant screening move in coordination and compliance documentation

Compliance & Reporting Ensure adherence to all federal state and local housing regulations Assist in reviewing and resolving EIV Enterprise Income Verification discrepancies in coordination with site teams as needed Assist in preparing submitting and tracking Special Claims for vacancy loss unpaid rent and damages across all assigned sites as needed Assist in completing required reports and documentation accurately and timely

Team Collaboration Work closely with Regional Director Vice President of Operations corporate departments and site teams to ensure seamless transitions and support on various assignments as it relates to development and asset management Train and mentor site staff as needed during assignments

Qualifications

Minimum 4 years of progressive property management experience preferably in mixed income communities Strong Assistant Community Manager candidates with demonstrated leadership potential will be considered; prior Community Manager experience is valued but not strictly required Strong knowledge of occupancy standards recertification processes and lease up procedures Ability to travel frequently within the Chicago Region with short notice Drivers license and reliable transportation required Excellent communication organizational and problem solving skills Proficiency in property management software eg Yardi Certified Occupancy Specialist COS or Tax Credit Specialist TCS certification preferred CHA Compliance and process preferred but not required

Benefits

Medical dental and vision insurance12 Paid Holidays & tenure based PTO accrualsEmployer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company matchTax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance Program

Anticipated Salary

60 70k

The Community Builders is an equal opportunity employer