Property Desk Adjuster

AFICS American Family Insurance Claims Services, Inc.; Madison (WI); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Annual incentive

9 paid holidays

Paid time off (23 days)

Relocation assistance

Student loan repayment

Paid family leave

Job summary

American Family Insurance in Madison, WI is seeking an Adjuster to investigate and manage property claims from initial reporting to resolution. The role may start at Associate Adjuster with an hourly track to develop foundational experience, with a clear path to a salaried position.

Primary duties include evaluating coverage, coordinating appraisals, and negotiating settlements. Travel up to 10%, with catastrophe duty possible, and relocation support offered for eligible candidates.

Qualifications

• Experience providing customer-driven solutions, support, or service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories or equivalent.
• Experience handling moderately complex claims or equivalent knowledge.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, and others.
• Handles claims on a good faith basis and negotiates settlements.
• Manages 1st and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections when needed and evaluates damages.
• Interprets policies and applies coverages to assigned losses.
• Provides status updates and clear guidance to all parties.

Skills

Customer service

Claims handling

Negotiation

On-site inspections

Licensing knowledge

Policy interpretation

Job description

Investigates and manages property claims from initial report through resolution. Responsibilities include determining liability, gathering and evaluating claim information, reviewing policy coverage, coordinating appraisals, and negotiating and settling claims.

For candidates who do not have a strong claims background, we may also consider hiring at the Associate Adjuster level, an hourly position that provides an opportunity to develop foundational claims handling experience.

Position Compensation Range: $57,000.00 - $94,000.00

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing.

You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

• a competitive 401(k) contribution
• a pension plan
• a annual incentive
• 9 paid holidays
• a paid time off program (23 days accrued annually for full-time employees)

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

• student loan repayment program
• paid-family leave

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.