Property Claims Specialist Field I

Mercury Insurance Services, LLC; Rancho Cucamonga (CA); Hybrid; USD 63,410 - 117,348; Full time

Benefits offered by this job

Competitive compensation

Flexibility to work from anywhere

Paid time off

Incentive bonus programs

Medical, dental, vision insurance

401(k) retirement savings plan

Education assistance

Health and wellbeing resources

Job summary

Mercury Insurance Services, LLC is looking for a Property Claims Field Adjuster in Rancho Cucamonga, California. This position involves helping customers restore their homes after unexpected events, requiring investigations of property claims and effective communication for resolution.

The ideal candidate will have a background in property claims or related fields, a passion for customer service, and a Bachelor’s degree. The role offers the flexibility to work remotely most of the time and comes with competitive compensation and extensive benefits.

Qualifications

• Participation in the formal property claims training program is essential.
• Ability to obtain state-specific property claims licensing is required.
• 1-3 years in a related field like property claims or restoration is preferred.

Responsibilities

• Investigate and resolve homeowner claims of minor to moderate complexity.
• Perform field inspections, traveling to customer sites.
• Establish reserve amounts and negotiate settlements.

Skills

Clear and professional communication

Customer service

Ability to negotiate

Technical adaptability

Organizational skills

Education

Bachelor’s degree or equivalent

Tools

Xactimate

Job description

Overview

Position Summary: If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!

Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors.

The Property Claims Field Adjuster will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle minor to moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

Geo-Salary Information

State specific pay scales for this role are as follows:

$61,864 to $108,197 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

• Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
• Perform field inspections at least 50% of work time. (company car provided) This will involve traveling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.
• Handle virtual claims. Use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
• Establish reserve amounts within prescribed settlement authority limit and negotiate settlement of claims; recommend claims which exceed personal authority limit to supervisor for approval.
• Effectively and timely communicate with insureds and/or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
• Prioritize own responsibilities and effectively manage claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
• At times may direct, monitor, and review files handled by independent adjusters to conclusion.
• Other functions may be assigned.

Qualifications

• Education: Bachelor’s degree preferred or equivalent combination of education and experience.
• Valid driver’s license is required.
• Ability to obtain state specific property claims licensing, as required.
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.
• Experience: Prior experience using estimating software like Xactimate.
• Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation.
• Known for clear and professional communication, both written and verbal.
• Bilingual and/or prior military experience is a plus.
• 1-3 years equivalent industry experience is preferred.
• Knowledge and Skills:
  • Work independently with limited or no supervision over daily activities required to investigate, evaluate, write damage estimates, negotiate, and resolve property claims.
  • Passion for outstanding customer service.
  • Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.
  • Comfortable with and adaptable to new technology and business tools.
  • Seamlessly transition between physical, video, or photo inspections to write a damage estimate:
    • May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.
    • Ability to lift and carry up to 50 pounds.
  • Strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.
  • Willing to work flexible shifts and may be asked to work overtime, as needs arise.
  • Drive to and from multiple locations and occasionally outside of normal business hours.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401(k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $63,410.00 - USD $117,348.00 /Yr.