Property Claims Adjuster

Trucordia; Provo (UT); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance and AD&D

FSA / HSA

11 Paid Holidays

Flexible PTO

401K

Job summary

Trucordia Insurance Services, LLC is seeking a Property Claims Adjuster to investigate, evaluate, and resolve property insurance claims in a timely, professional manner in Provo, Utah. The role requires strong analytical and communication skills, meticulous documentation, and adherence to regulatory requirements.

You will guide policyholders through the claims process, negotiate fair settlements, and collaborate with vendors to restore the client to pre‑loss condition while maintaining empathy

Qualifications

• Completion of a bachelor’s degree is preferred, but is not required.
• Demonstrated work experience in property insurance claims and/or construction.
• Two years plus property estimating experience.
• Xactimate knowledge and experience is preferred.
• Proven experience delivering outstanding customer service is required.
• Must be persistent and have the ability to work through and solve problems independently.
• Must have the ability to handle challenging conversations about coverage and liability findings or pricing/cost differences.

Responsibilities

• Confirm and investigate the application of insurance coverage following a loss.
• Conduct and complete thorough and detailed investigations.
• Evaluate, estimate, and document personal, commercial property, and/or liability claim details/findings.
• Work directly with customers and guide them through the claims process and negotiate fair and equitable settlements in an effort to facilitate claims resolution while demonstrating empathy.
• Work with and coordinate vendor services and/or business partners in an effort to return the customer or claimant to their pre‑loss condition.
• Written, telephone and electronic communications are a major part of the position activity, and includes direct communication with policyholders, claimants, agents, witnesses, vendors, contractors, police and fire departments, state and county fraud personnel, special investigators, attorneys, members of the medical profession, and all other people incident to the investigation and processing of claims.
• The candidate will perform other duties as assigned.
• The candidate will also be expected to comply with management instruction, adhere to all of the company’s standards and expectations, and comply with statutory requirements.

Skills

Time management

Communication

Independent work

MS Outlook

MS Word

MS Excel

Reliability

Quick learner

Adaptability

Property insurance claims

Property estimating

Xactimate

Customer service

Problem solving

Challenging conversations

Education

Bachelor's degree preferred

Tools

Outlook

Word

Excel

Xactimate

Job description

Trucordia Values

• We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
• We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
• We LEAD with intelligence, hunger, curiosity, energy and a future‑focused attitude of “what’s next”?
• We are RESULT‑ORIENTED, growth‑focused and driven to out‑perform expectations of what an insurance brokerage can achieve.
• We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.

Job Description

As a Property Claims Adjuster you would be responsible for investigating, evaluating, and resolving property insurance claims in a timely and professional manner. The Property Claims Adjuster assesses property damage, reviews policy coverage, gathers and analyzes documentation, communicates with policyholders and vendors, and negotiates claim settlements. This role requires strong analytical, customer service, and problem‑solving skills to ensure accurate claim handling while delivering a positive customer experience and maintaining compliance with company guidelines and regulatory requirements.

• Confirm and investigate the application of insurance coverage following a loss.
• Conduct and complete thorough and detailed investigations.
• Evaluate, estimate, and document personal, commercial property, and/or liability claim details/findings.
• Work directly with customers and guide them through the claims process and negotiate fair and equitable settlements in an effort to facilitate claims resolution while demonstrating empathy.
• Work with and coordinate vendor services and/or business partners in an effort to return the customer or claimant to their pre‑loss condition.
• Written, telephone and electronic communications are a major part of the position activity, and includes direct communication with policyholders, claimants, agents, witnesses, vendors, contractors, police and fire departments, state and county fraud personnel, special investigators, attorneys, members of the medical profession, and all other people incident to the investigation and processing of claims.
• The candidate will perform other duties as assigned.
• The candidate will also be expected to comply with management instruction, adhere to all of the company’s standards and expectations, and comply with statutory requirements.

Qualifications

• Excellent time management and organizational skills.
• Outstanding verbal and written communication skills.
• Ability to work in fast pace environment independently.
• Have the ability to efficiently use Microsoft Outlook, Microsoft Word, and Excel.
• Must be reliable.
• Must be a quick learner and be willing to adapt and learn.
• Completion of a bachelor’s degree is preferred, but is not required.
• Demonstrated work experience in property insurance claims and/or construction.
• Two years plus property estimating experience.
• Xactimate knowledge and experience is preferred.
• Proven experience delivering outstanding customer service is required.
• Must be persistent and have the ability to work through and solve problems independently.
• Must have the ability to handle challenging conversations about coverage and liability findings or pricing/cost differences.

Company Benefits

• Medical, Dental, Vision
• Life Insurance and AD&D
• FSA / HSA
• Accident
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• Employee Assistance Program (EAP)
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia’s Talent Acquisition Department.