Property Attendant

InTown Lessee Services LLC; Memphis (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Training programs

401k matching

Complimentary room

Weekly payroll

Job summary

InTownSuites in Memphis, TN is seeking a Property Attendant to maintain a comfortable, safe, and quiet atmosphere for guests. The role involves monitoring the property after hours, serving as the emergency contact, and assisting guests as needed.

The position requires living on property during employment and following all guest agreement guidelines. Responsibilities include nightly rounds, reporting issues, and ensuring security of storage and staff areas, with an on-call schedule five to six

Qualifications

• Ability to read, understand, and interpret information found in internal hotel information.
• Ability to read, speak, and write in an efficient manner to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.

Responsibilities

• Keep watch on the property when the office is closed.
• Report safety or security issues to the General Manager or authorities.
• Respond to guest needs and concerns in a professional and courteous manner.
• Establish good communication and professional relationships with guests.
• Ensure storage and employee areas are secured nightly.
• Verify guest lists to control access to rooms and the property.
• Document all rounds and incidents on the Property Attendant Checklist.
• Follow company procedures and provide room access for guests who are locked out.
• Assist guests with minor maintenance issues.
• Take responsibility for keeping the property clean and free of debris.

Skills

Reading & comprehension

Customer interaction

Self-supervision

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Property Address:

3539 Ridgeway Road
Memphis, Tennessee 38115

The Property Attendant helpsmaintaina comfortable,safe,and quiet atmosphere for our guests. They also serve as the property’s emergency contact after office hours andassistsguests as needed. The Property Attendant is not a security guard. As such, and as specified in the employee handbook, they are prohibited frompossessinga firearm, or dangerous or deadly weaponrywhile onInTownproperty. It is the function of the Property Attendant to be on alert for any safety/security issues or suspicious activity. If such events areobserved, the Property Attendant must not interject themselves into the situation. Rather, they should contact the proper authorities orGeneralManagerimmediately.The Property Attendantis required tolive on property during the term of employment and isrequiredto follow all guidelines outlined in the “Terms of Guest Agreement” provided to guests.

Essential Duties and Responsibilities:

• Keepwatchon the property when the office is closed.
• Reports any safety or security issues to the General Manager, or local authorities/emergency service providers ifwarranted.
• Respond to guestneeds,complaintsand/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
• Establishgood communicationand professional relationships with property guests.
• Ensure that all storage and employee areas are secured nightly.
• Obtain guest list nightly to ensure that only authorized guests are allowed access to rooms and the property.
• Note any issues onDailyAction Plan for General Manager investigation.
• Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.
• Call General Manager or Regional Operations Managerimmediatelyregardingany safety/security issuesor withurgent questions/concerns.
• Follow company procedures by verifying ID andprovidingaccess to rooms for guests who become locked out.
• Assistguests with minor maintenance issues.
• Document all rounds andany incidentson the Property Attendant Checklist.
• Perform othertasks,asassigned bysupervisor.
• Take responsibility forensuring that property is always clean and free of any trash and debris
• Follow on-call schedule

Work Schedule:

Beon call between five and six days per week as jointlydeterminedby the Regional Operations Manager and immediate supervisor/manager.

Monday – Saturday Inspections:

• The Property Attendantis required tocomplete 3 thorough inspections of the property during each night they are scheduled.
• Generally, roundsshould be performed at approximately 7:00 PM, 9:00PMand after midnight. However, because the hours of operations may vary from property to property, the ROM/GM or immediate supervisor/manager willdeterminethe timing of rounds at each property.

Sunday Inspections:

• For properties that are closed onSunday:
• TheProperty Attendantis required tocomplete 5 evenly spaced rounds between the hours for 7:00 AM and 11:00 PM and one round after midnight
• For properties that are open on Sunday:
• The Property Attendantis required tocomplete a minimum of 3 rounds after closing.
• Additionalrounds may be required based on hours of operation and will bedeterminedby the ROM/GM or immediate supervisor/manager

Essential Qualifications:

• Ability to read, understand, and interpretinformation found in a variety of internal hotel information.
• Ability to read, speak, and writein an efficient manner to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.

Work Environment and Physical Requirements:

• Indoorwork with hard and carpeted surfaces
• Work on uneven surfaces in hot,coldand wetconditions
• Climb and stand on ladders at heights of up to approximately 30 feet
• Visually inspect vacant rooms
• Frequent walking at a quick pace, standing, climbing, balancing, stooping, kneeling, bending,crouchingand/or crawling for extended periods throughout the shift. Stand and walk in crowded areas and in confined spaces.
• Lifting and carrying over 50lbsand occasionally up to 100lbs
• Ability to reach with arms outstretched or overhead

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process
• 401k with company match
• Complimentary room withhousekeeping included!
• Weekly payroll

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned byInTownSuites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.Additionalfunctions and requirements may be assigned by managers/supervisors asdeemedappropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.