Property Attendant

InTown Lessee Services LLC; Houston (TX); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Training program

401k with company match

Complimentary room

Weekly payroll

Job summary

InTown Suites in Houston seeks a Property Attendant to keep the property safe, clean, and welcoming for guests. The role serves as the emergency contact after hours and helps guests with needs while ensuring rooms and common areas are secure.

The on-site position requires living on property during the term, following the guest agreement, and coordinating with the General Manager and ROM to address safety, maintenance, and guest concerns.

Qualifications

• Ability to read, understand, and interpret information from internal hotel information
• Ability to read, speak, and write effectively to interact with guests and staff
• Ability to work with limited supervision and self-manage tasks

Responsibilities

• Watch property when office is closed and report issues to GM or authorities
• Assist guests with needs and concerns in a professional manner, after hours
• Document rounds and incidents; maintain security of storage and staff areas

Skills

Reading & interpretation

Written & verbal communication

Self-supervision

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Property Address: 4210 FM 1960 West Houston, Texas 77068

The Property Attendant helps maintain a comfortable, safe, and quiet atmosphere for our guests. They also serve as the property's emergency contact after office hours and assists guests as needed. The Property Attendant is not a security guard. As such, and as specified in the employee handbook, they are prohibited from possessing a firearm, or dangerous or deadly weaponry while on InTown property. It is the function of the Property Attendant to be on alert for any safety/security issues or suspicious activity. If such events are observed, the Property Attendant must not interject themselves into the situation. Rather, they should contact the proper authorities or General Manager immediately. The Property Attendant is required to live on property during the term of employment and is required to follow all guidelines outlined in the “Terms of Guest Agreement” provided to guests.

Essential Duties and Responsibilities

• Keep watch on the property when the office is closed.
• Reports any safety or security issues to the General Manager, or local authorities/emergency service providers if warranted.
• Respond to guest needs, complaints and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
• Establish good communication and professional relationships with property guests.
• Ensure that all storage and employee areas are secured nightly.
• Obtain guest list nightly to ensure that only authorized guests are allowed access to rooms and the property.
• Note any issues on Daily Action Plan for General Manager investigation.
• Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.
• Call General Manager or Regional Operations Manager immediately regarding any safety/security issues or with urgent questions/concerns.
• Follow company procedures by verifying ID and providing access to rooms for guests who become locked out.
• Assist guests with minor maintenance issues.
• Document all rounds and any incidents on the Property Attendant Checklist.
• Perform other tasks, as assigned by supervisor.
• Take responsibility for ensuring that property is always clean and free of any trash and debris.
• Follow on-call schedule.

Work Schedule

Be on call between five and six days per week as jointly determined by the Regional Operations Manager and immediate supervisor/manager.

• Monday – Saturday Inspections: The Property Attendant is required to complete 3 thorough inspections of the property during each night they are scheduled. Generally, rounds should be performed at approximately 7:00 PM, 9:00 PM and after midnight. However, because the hours of operations may vary from property to property, the ROM/GM or immediate supervisor/manager will determine the timing of rounds at each property.
• Sunday Inspections: For properties that are closed on Sunday: The Property Attendant is required to complete 5 evenly spaced rounds between the hours for 7:00 AM and 11:00 PM and one round after midnight. For properties that are open on Sunday: The Property Attendant is required to complete a minimum of 3 rounds after closing. Additional rounds may be required based on hours of operation and will be determined by the ROM/GM or immediate supervisor/manager.

Essential Qualifications

• Ability to read, understand, and interpret information found in a variety of internal hotel information.
• Ability to read, speak, and write in an efficient manner to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.

Work Environment and Physical Requirements

• Indoor work with hard and carpeted surfaces.
• Work on uneven surfaces in hot, cold and wet conditions.
• Climb and stand on ladders at heights of up to approximately 30 feet.
• Visually inspect vacant rooms.
• Frequent walking at a quick pace, standing, climbing, balancing, stooping, kneeling, bending, crouching and/or crawling for extended periods throughout the shift.
• Stand and walk in crowded areas and in confined spaces.
• Lifting and carrying over 50 lbs and occasionally up to 100 lbs.
• Ability to reach with arms outstretched or overhead.

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process.
• 401k with company match.
• Complimentary room with housekeeping included!
• Weekly payroll.

Electronic Acknowledgement

When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday.

Disclaimer

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

About InTown Suites

InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown Suites provides apartment-style suites that are designed for extended weekly, monthly, or even longer stays and includes in-room kitchens with a full-size refrigerator, two-burner stovetop, and microwave. Fully renovated premium suites also provide a brand new kitchen with more comfort and storage for guests. It’s sister brand, Uptown Suites, is the newest way to extended stay with 8 extended stay properties across the country. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Come join our 1,400 (and growing) team members!

InTown Suites Mission

We work hard to live up to our mission and our core values. For us, these are not just words; they are the reason we exist. They’re why we get up in the morning! Therefore, we’re proud to share these with you. Our Mission: We make every guest stay memorable with small gestures that make a big difference. So what does this mean? It means we’re friendly and caring and that we seize opportunities to brighten your day. We want to do good – and do well. Our core values help guide us on this journey.

InTown Suites Core Values

• Unexpected Delight – We deliver wow in the now by speaking and acting with warmth and graciousness, constantly delivering through “little things that go a long way.” We make our guests feel special, not just safe. It’s these small, positive moments that surprise people.
• Efficiency – Like anyone on a budget, we do more with less. We keep it simple and always consistent and approach everything with clarity and self discipline. Common sense is key.
• Unity – We support one another, celebrate successes, and have each other’s backs. We speak freely, communicate often, and respect one another. Ultimately, we work together in harmony and with a sense of purpose.
• Integrity – We do the right thing even when no one is watching. Honor and integrity are everything. We are accountable for our actions and trust each other.
• Passion – We go all in! We’re a culture of doers. We’re hungry and driven to make things better, smarter, and easier. We are resilient and resourceful. We love what we do and the value it creates for our guests.

Benefits

• Weekly pay
• Exceptional work/life balance
• Paid Personal Time Off (PTO)
• Comprehensive training programs
• Competitive starting salaries
• Bonus Potential
• Health, dental, vision, life and disability insurance
• 401(k) with company match