Property Adj Large Loss

Mercury Insurance; Tulsa (OK); Hybride; USD 77 000 - 146 000; Plein temps

Résumé du poste

Mercury Insurance’s Property Large Loss Adjusters are trusted experts who show up for policyholders during challenging moments, bringing deep expertise, empathy, and decisive action to complex property claims.

In this senior-level role you will operate with independence to investigate, evaluate, and resolve homeowner and potentially commercial property claims, traveling to inspections and using Xactimate and ClaimX Video collaboration tools.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Minimum 7+ years property claims handling experience.
• Experience handling high-severity and complex property claims.
• Experience coordinating and interpreting expert reports and engineering plans.

Responsabilités

• Deliver empathetic, timely, professional service to customers, vendors and involved parties during complex loss events.
• Investigate high-severity property claims to confirm facts, origin, and exposure.
• Conduct on-site inspections to assess scope, severity, and repair considerations.
• Negotiate scope, pricing, and settlement consistent with company standards and regulations.

Connaissances

Customer service

Communication

Negotiation

Investigation

Formation

Bachelor’s degree preferred

Outils

Xactimate

ClaimX Video

Description du poste

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Mercury Insurance’s Property Large Loss Adjusters are trusted experts who show up for policyholders during some of the most challenging moments of their lives — bringing deep expertise , empathy, and decisive action to complex property claims. In this senior-level remote and field-based role you will operate with a high degree of independence to investigate, evaluate, and resolve sophisticated homeowner and potentially commercial property claims, making a meaningful impact on both the customer experience and the integrity of Mercury’s claims operation. If you are a seasoned property claims professional who thrives on complexity, values autonomy, and is energized by the opportunity to lead from the field, this is the role for you.

As a Property Large Loss Adjuster, typical losses are in excess of $250,000 , and you will travel to our customer’s homes or commercial properties to conduct onsite inspections. This role requires advanced property claims coverage knowledge, claims investigations, scope and estimate development, vendor coordination, reserve management, and negotiation skills to settle claims promptly and efficiently to ensure our customers receive the highest level of support and resolution.

Our Property Large Loss Adjusters also use virtual inspection and collaboration technology and software such as Xactimate, ClaimX Video collaboration and other tools when appropriate. Our large loss property adjuster may also provide technical guidance, file direction, or support to less experienced team members.

Team members are expected to embrace technology to enhance performance, adapt to changing environments, and approach challenges with a solutions-oriented mindset.

Geo-Salary Information

State specific pay scales for this role are as follows:

$94,458 to $179,048 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$85,871 to $162,771 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$77,283 to $146,494 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $123,077.70 to $150,428.30

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Customer Service and Collaboration

• Deliver clear, empathetic, timely , professional service and communications with customers, vendors and all parties involved during complex and often stressful loss situations.
• Communicate clearly and proactively regarding coverage, claim status, next steps, required documentation, and settlement decisions.
• Partner effectively with internal stakeholders such as leadership, SIU, subrogation, legal, vendors, and catastrophe or shared services partners as needed to resolve complex files.
• Comfort with in person, video, phone, chat, email, etc. that match customer communication preferences.
• Support knowledge sharing, mentorship, and technical development of less experienced property claims team members as requested.

Claim Investigation and Coverage Analysis

• Investigate high-severity and high-complexity property claims to confirm facts, origin and cause of loss, damages, and all applicable exposures.
• Evaluate and address all relevant claim components, which may include Dwelling, Other Structures, Contents, Loss of Use, and, when assigned, additional property-related exposures.
• Compare investigative findings against policy language, endorsements, exclusions, conditions, and applicable legal or regulatory requirements to determine coverage.
• Identify , evaluate, and appropriately elevate issues involving representation, litigation, appraisal, fraud indicators, subrogation potential, code upgrade, and other complex claim considerations.

Field Inspection, Estimating, and File Management

• Conduct on-site inspections of damaged properties, which may include roofs, attics, crawl spaces, and other loss locations, to assess scope, severity, and repair considerations.
• Document losses thoroughly through photographs, measurements, diagrams, detailed estimates, file notes, and supporting claim documentation.
• Prepare, review, and revise repair estimates using Xactimate and other applicable estimating or claim tools.
• Use virtual inspection and video collaboration technology, when appropriate , to evaluate damage, support claim progression, and coordinate with customers, contractors, experts, and vendors.
• Maintain timely , accurate , and complete claim file documentation throughout the life of the claim.
• Manage claim diaries, monitor open issues and exposures, and take prompt action to move files toward fair and timely resolution.

Negotiation, Settlement, and Financial Stewardship

• Establish, document, and adjust reserves within assigned authority and recommend changes requiring higher approval.
• Negotiate scope, pricing, and settlement of claims with policyholders, contractors, public adjusters, attorneys, experts, and other involved parties, consistent with company standards and applicable regulations.
• Make sound claim decisions that balance customer experience, policy obligations, regulatory compliance, and loss cost management.
• Monitor claim expense, repair progression, and vendor activity to support quality outcomes and avoid unnecessary cost.

Qualifications

Education

• Bachelor’s degree preferred, or equivalent combination of education and relevant related experience.

Experience

• 7 or more years of successful property claims handling experience investigating, estimating, negotiating, and resolving high-severity property claims.
• Prior field adjusting experience involving on-site inspections and detailed estimate writing.
• Experience handling losses involving multiple trades, substantial structural damage, ALE, contents, represented files, appraisal, litigation, subrogation or salvage considerations.
• Experience coordinating and interpreting expert reports, including structural engineering plans, architectural drawings, and other technical clai m documentation.
• Experience working directly for an insurance carrier, independent adjusting firm, or similar property claims organization in a large-loss capacity.
• Prior commercial claims handling preferred but not required.

Licensing and Certifications

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