Promotions Strategy Manager

Fliff Inc; Austin (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited/Flexible paid time off.

Health benefits, including medical, (d

Employee-sponsored 401(k).

$500 work-from-home stipend +Equipment

Work Remotely.

Opportunity for professional developm​

A supportive, collaborative, and know​

Job summary

Fliff is seeking a Promotions Strategy Manager who understands how incentives influence customer behavior and can help shape the future of promotional strategy at Fliff.

You will design offers, determine who receives them, measure success, and optimize spend to drive engagement and long-term value, collaborating with Lifecycle Marketing, Analytics, Product, Finance, Compliance, and VIP teams. This role sits at the intersection of strategy, analytics, and execution.

Qualifications

• 5+ years of experience in promotions, loyalty, CRM, retention marketing, gaming operations, commercial strategy, or related disciplines.
• Experience within sportsbook, fantasy sports, social gaming, social casino, mobile gaming, loyalty programs, or adjacent industries.
• Strong understanding of promotional mechanics, customer incentives, and offer design.
• Experience evaluating campaign performance and customer behavior.
• Strong analytical and quantitative problem-solving skills.
• Experience working cross-functionally with Marketing, Analytics, Product, and Finance teams.
• Comfortable operating in a fast-paced, startup environment with a hands-on approach.

Responsibilities

• Design and optimize promotional strategies and incentive structures across customer segments.
• Measure performance, ROI, and cost management of promotional programs.
• Collaborate with Lifecycle Marketing, Product, Analytics, Finance, Compliance, and VIP teams.
• Own the promotional portfolio and calendar across products and segments.

Skills

Promotions strategy

CRM & retention marketing

Analytics & optimization

Cross-functional collaboration

Startup environment

Tools

SQL

Tableau

Looker

Amplitude

Mixpanel

Braze

Optimove

Salesforce Marketing Cloud

Job description

Fliff is the arena for high-upside play. We are dismantling the paywalls of legacy sportsbooks and reimagining the economics of social games to pioneer the next generation of rewards-driven entertainment spanning sports, casino, predictions, collectibles, and beyond.

Powered by a frictionless freemium architecture, Fliff democratizes access and gives millions of players nationwide a real stake, real thrill, and real upside. By combining authentic competitive drive with instant rewards and interactive games, we are turning passive sports fans and casual gamers into active, empowered participants - unlocking the player in everyone.

As Fliff continues across sportsbook, daily fantasy sports, social gaming, and future gaming experiences, promotions remain one of the most powerful tools for influencing customer behavior, driving engagement, and creating differentiated player experiences.

We’re looking for a Promotions Strategy Manager who understands how incentives influence customer behavior and can help shape the future of promotional strategy at Fliff.

The Role

The Promotions Strategy Manager will help determine what offers Fliff runs, who receives them, how success is measured, and how promotional spend can be optimized to drive customer engagement and long-term value.

This role sits at the intersection of promotional strategy, customer behavior, analytics, competitive intelligence, and operational execution. You will partner closely with Lifecycle Marketing, Product, Analytics, Finance, Compliance, and VIP teams to develop and optimize promotional programs that support business growth while maintaining sustainable economics.

This role reports to the Senior Director of Lifecycle Marketing.

What You’ll Do

Develop Promotional Strategy

• Design customer incentive strategies that support acquisition, engagement, retention, reactivation, loyalty, and monetization objectives
• Develop promotional concepts, offer structures, and qualification criteria across customer segments
• Recommend promotional investments based on customer behavior, business objectives, and market trends
• Identify opportunities for cross-product promotions and new incentive strategies

Own Promotional Performance & Economics

• Evaluate promotional performance and return on investment across offer types and customer segments
• Analyze redemption behavior, promotional costs, customer response, and offer effectiveness
• Support promotional forecasting, budgeting, and cost management efforts
• Measure incrementality and identify opportunities to improve promotional efficiency
• Help establish best practices around promotional testing and optimization

Lead Competitive Intelligence

• Maintain a constant pulse on promotional activity across sportsbook, fantasy sports, social gaming, social casino, and adjacent industries
• Track competitor acquisition offers, retention programs, loyalty initiatives, VIP incentives, and event-based promotions
• Identify emerging trends, opportunities, and risks within the promotional landscape
• Bring new promotional concepts, mechanics, and customer engagement ideas to the business on a regular basis

Manage Promotional Portfolio & Calendar

• Own Fliff’s promotional calendar and promotional portfolio across products and customer segments
• Coordinate promotional scheduling across customer segments, business objectives, sporting events, product launches, and enterprise initiatives
• Manage promotional inventory and offer prioritization across identified segments
• Partner with Lifecycle Marketing, VIP, Social and Product teams to ensure successful deployment of promotional initiatives

Drive Experimentation & Optimization

• Design and execute structured testing plans for promotional initiatives in coordination with Analytics
• Evaluate offer mechanics, incentive values, timing, targeting, and promotional frequency
• Partner with Analytics teams to measure outcomes and identify optimization opportunities
• Establish repeatable processes that improve promotional performance over time

What Success Looks Like

Within your first year, you will:

• Build a strong understanding of Fliff’s promotional performance and customer behavior
• Establish a consistent competitive intelligence process
• Improve promotional efficiency and effectiveness across key customer segments
• Develop scalable promotional planning and governance practices
• Become a trusted resource for promotional strategy, incentive design, and competitive promotion trends

Required Qualifications

What We’re Looking For

• 5+ years of experience in promotions, loyalty, CRM, retention marketing, gaming operations, commercial strategy, or related disciplines
• Experience within sportsbook, fantasy sports, social gaming, social casino, mobile gaming, loyalty programs, or adjacent industries
• Strong understanding of promotional mechanics, customer incentives, and offer design
• Experience evaluating campaign performance and customer behavior
• Strong analytical and quantitative problem-solving skills
• Experience working cross-functionally with Marketing, Analytics, Product, and Finance teams
• Comfortable operating in a fast-paced, startup environment with a hands-on approach

Preferred Qualifications

• Experience working with promotional economics, customer segmentation, and incentive optimization
• SQL proficiency and experience with tools such as Tableau, Looker, Amplitude, Mixpanel, or similar analytics platforms
• Experience with CRM and marketing automation platforms such as Braze, Optimove, Salesforce Marketing Cloud, or similar tools
• Experience operating within regulated industries
• Working knowledge of recommendation systems, offer optimization frameworks, and next-best-action decisioning models
• Familiarity with machine learning approaches such as propensity modeling, uplift modeling, recommendation engines, or Multi-Armed Bandit methodologies
• Experience partnering with Data Science teams to operationalize predictive models and personalization strategies

Benefits

• Competitive compensation package, including base salary, benefits, and equity
• Unlimited/Flexible paid time off.
• Health benefits, including medical, dental, and vision coverage, as well as generous parental leave.
• Employee-sponsored 401(k).

Extras

• $500 work-from-home stipend + Equipment & Accessories.
• Work Remotely.
• Opportunity for professional development in a dynamic, global setting.
• A supportive, collaborative, and knowledge-driven workplace. An engaging and challenging role with the freedom to innovate and develop effective solutions.

We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly

We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

Lively and Creative

We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding

We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.

Equal Employment Opportunity Statement

Fliff is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IMPORTANT NOTICE

The privacy and security of applicant information is paramount and we take fraud attempts very seriously. Please note that Fliff will never ask for payment or personal financial information during the application process. All of our legitimate job opportunities can be found on our official career site (https://www.getfliff.com/careers). Please be cautious of communications and links that come from non-company email addresses (@getfliff.com), social media messaging platforms or unsolicited phone calls.