Promotional Only* Senior Medical Office Assistant

County of Humboldt, California; Eureka (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

County of Humboldt, California is seeking a Senior Medical Office Assistant for Behavioral Health to lead a small support staff and provide essential clerical and medical office duties in the Adult Outpatient and Crisis Services programs.

The role involves greeting the public, routing calls, scheduling, checking in clients, updating demographics, and maintaining medical records. A strong knowledge of medical terminology and office procedures is required.

Qualifications

• Supervisory principles and practices in a medical office setting.
• Administrative procedures including filing and standard equipment operation.
• Medical terminology related to office support and patient services.
• Basic business data processing and word processing skills.
• Accurate typing of forms, reports and correspondence.
• Arithmetic, percentages and decimals for reports and calculations.
• Professional English spelling, grammar and punctuation.
• Record-keeping practices and file management.
• Ability to plan, assign and review work of others.
• Train others in clinic procedures and workflows.
• Resolve varied medical office administrative problems.
• Organize and coordinate patient and general office files.
• Interpret rules and policies and apply them correctly.
• Establish and maintain positive relationships with staff and public.
• Compose routine correspondence from brief instructions.
• Use independent judgment within guidelines.
• Operate standard office equipment and computer systems.

Responsibilities

• Lead direction, training and review of a small medical office support staff.
• Organize work, set priorities and ensure coordination of tasks.
• Provide information to the public and County staff applying policies.
• Enter and retrieve data; prepare and review reports for accuracy.
• Attend to office details: supplies, equipment repair, reference materials.
• May serve as receptionist and screen visitors or calls.

Skills

Basic supervisory principles

Office administrative practices

Medical terminology

Business data processing

Typing and document formats

Business arithmetic

English spelling and grammar

Record-keeping

Planning and directing work

Training others

Problem solving in medical office

Organizing and coordinating work

Rule interpretation

Maintaining patient files

Written correspondence

Independent judgment

Using word processing/computer

Job description

Senior Medical Office Assistant - Behavioral Health

Department of Health and Human Services

Job Highlights

• Lead position at reception desk of Humboldt County Behavioral Health's Adult Outpatient and Crisis Serviices
• Answering and routing telephone calls, providing information to public about services, and logging potential client requests for acess
• Scheduling clients, appointment confirmation calls, checking cients in, scanning insurance cards, and updating client demographic information
• Maintaining medical records and support for all Behavioral Health programs

Work Location

720 Wood St,
Eureka, CA 95501

Work Hours

Monday - Friday, 8am - 5pm

DEFINITION

Under general supervision, assigns, directs and reviews the work of a small medical office support staff; provides difficult or specialized medical office support in a variety of County clinic and health program areas; performs related work as assigned.

DISTINGUISHING CHARACTERISTICS

This class performs as either the working lead level in the medical office support series with responsibility for providing direction to a group of medical office assistants performing similar work or functions as the specialist level, performing difficult, technical, complex or specialized medical support duties. This is not considered a supervisory class in that the selection, evaluation and discipline of employees is not assigned to this level and the number of employees for which direction is provided is limited.

• Provides lead direction, training and work review to a small medical office support staff; organizes and assigns work, sets priorities and follows up to ensure coordination and completion of assigned work.
• Provides input into selection decisions, performance evaluations and disciplinary matters.
• Performs difficult, complex, technical or specialized medical office support work, which may require the exercise of independent judgment, the application of technical skills, and a knowledge of detailed or specialized activities related to the medical area to which assigned.
• Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports; makes arithmetic or statistical calculations.
• Provides information to the public or to County staff that requires the use of judgment and the interpretation of policies, rules or procedures.
• Organizes and maintains various departmental files.
• Types correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a typewriter, word processor or computer terminal.
• Proofreads and checks typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.
• Enters and retrieves data and prepares reports using an on-line or personal computer system; reviews such reports for accuracy and makes corrections as required.
• Attends to a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date.
• May act as receptionist and receive and screen visitors and telephone calls and direct the caller to the proper person or personally handle the call.
• Processes forms and records such as work orders, purchase requisitions and others related to the organizational unit; operates standard office equipment.
• Provides necessary back-up for assigned medical office support staff.

Knowledge of

• Basic supervisory principles and practices.
• Office administrative practices and procedures, including filing and the operation of standard office equipment.
• Policies and procedures related to the medical treatment or screening area to which assigned.
• Medical terminology as related to office support work.
• Basic business data processing principles and the use of word processing or personal computing equipment.
• Proper form for typed materials.
• Business arithmetic, including percentages and decimals.
• Correct English usage, including spelling, grammar and punctuation.
• Record keeping principles and practices.

Skill in

• Planning, assigning, directing and reviewing the work of others.
• Training others in work procedures.
• Analyzing and resolving varied medical office administrative problems.
• Organizing, prioritizing and coordinating work activities.
• Reading and interpreting rules, policies and procedures.
• Organizing, researching and maintaining patient and general office files.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Composing routine correspondence from brief instructions.
• Using initiative and sound independent judgment within established guidelines.
• Operating standard office equipment, including a word processor and/or personal or on-line computer.

NOTE

Specified positions may require typing accurately at a rate sufficient to produce finished documents and enter data into computer systems.

Other Requirements

• Specified positions may require possession of a valid California driver'slicense.

Desirable Education and Experience

A typical way to obtain the knowledge and skills outlined above is: One year of medical office support experience at a level equivalent to the County's class of Medical Office Assistant II.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA+ community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways – oftentimes, outside of formal institutions – and strives to take a holistic approach in assessing an applicant’s qualifications for a position.

If you’re excited about this role but your past work experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.

REASONABLE ACCOMMODATIONS

The County of Humboldt is committed to providing equal access and opportunities in its programs, activities, and employment, and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation, please contact Human Resources immediately at [phone] so arrangements can be made.

EQUAL OPPORTUNITY EMPLOYER

The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.

MEDICAL EXAMINATION

A pre-employment medical examination provided by the County may be required upon offer of employment.

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver’s license.

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

EMPLOYMENT ELIGIBILITY

It is the County’s intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.