Promise Team Coordinator

Cuyahoga County Juvenile Court; Cleveland (OH); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Paid holidays

PTO and vacation time

OPERS retirement

Deferred compensation plan

Job summary

Cuyahoga County Juvenile Court seeks a Promise Team Coordinator to support girls on probation with intensive care coordination and treatment planning. You will work with multi-system teams to arrange services, supervise crisis bed placements, and gather detailed social histories for court presentations.

The role emphasizes collaboration, case management, and adherence to court processes, with a focus on trauma-informed care and youth welfare. A relevant degree and experience are required.

Qualifications

• Bachelor’s Degree in Behavioral or Social Sciences from an accredited school.
• Three years of work experience with adolescents or in case management.
• Valid driver’s license with automobile insurance and acceptable driving record.

Responsibilities

• Coordinate and supervise planning with multi-system teams to identify and refer youth to community-based services.
• Oversee placement of youths in crisis beds and coordinate with families and treatment providers.
• Interview youth and families for intake and eligibility and develop comprehensive social histories.
• Prepare case summaries, reports, and court presentations; monitor youth progress and treatment plans.

Skills

Adolescent development

Case management

Interviewing

Communication skills

Computer literacy

Team collaboration

Cultural competence

Stress management

Professionalism

Flexibility

Education

Bachelor’s Degree in Behavioral or Social Sciences

Job description

Job Title: Promise Team Coordinator Salary Grade: 15
Division/Department: Court Administration/Probation Services Salary: $55,272.80
Reports To: Specialized Dockets Manager
Date Posted: 9/10/26
FLSA Status: Exempt
Last Revised: 9/15/25

Benefits of Employment

Insurance: Comprehensive Health, Dental, Vision, Life, and an Employee Assistance Program. Supplemental Life may be purchased at group rates.

Paid Time Off: Twelve (12) holidays, vacation time (after 6 months) of three (3) weeks per year for the first eight (8) years of service, and sick time.

Retirement: Ohio Public Employees Retirement System (OPERS) with 14% annual employer contribution and Deferred Compensation Plans.

Job Summary

The Promise Team Coordinator position serves girls who are actively on probation and referred to the Promise Team program. The program serves girls who have a history of trauma, mental health and/or substance use disorder, and recent involvement with the Division of Children and Family Services. These cases require intensive treatment, supervision, and care coordination to support and manage their behavioral health needs.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.

Coordinates, directs and/or participates in supervision/planning in cooperation with multi-system teams to identify, coordinate and make necessary referrals to community-based service providers to meet youth and family needs while involved with the Promise Team.

Initiates and supervises the placement of Promise Team youths in a crisis bed and monitors youth’s functioning to ensure that youth are receiving services from the crisis bed treatment providers. Coordinates and consults with family, treatment facility staff and other team members about the progress and/or direction of treatment. Addresses issues and reports deficiencies to manager.

Interviews youth and families for program intake and/or program eligibility. Interviews youth and families to develop a comprehensive social history and to obtain other relevant information for court presentation, and/or for further service planning. Interviews all individuals including clinicians, law enforcement officials, etc., in the home, field, and Detention Center in-state and out-of-state as needed.

Monitors youth’s general functioning while in the community, imposing graduated responses, developing and facilitating all appropriate incentives to assist youth in maintaining treatment interventions developed by team and multi-system providers. Participates in case staffing sessions, as well as participates in Semi-Annual Reviews with youth, family, CCDCFS staff, school officials, court staff and multi-system wrap around teams.

Prepares written reports regarding youth’s progress. Files probation violations when necessary, as well as motions and reviews. Completes DIR, AI, OYAS, case plans and makes court presentations as required. Evaluates and interprets psychological/psychiatric, medical, chemical dependency assessments, CCDCFS reports, victim impact statements, sex offender, and other relevant reports. Makes recommendations when appropriate.

Complies, follows up and monitors all court orders by completing necessary arrangements such as urinalysis, clinicals, placements, etc. Expedites youth and families to various locations including Probation Support Services, Pre-Trial Monitoring, Detention Center, Diagnostic Clinic, placement planning, attorney offices, etc.

Makes oral presentations of cases in court hearings to Judges and Magistrates, interprets court orders, and makes necessary referrals to collateral agencies. Prepares case summaries, follow-up notes and other written correspondence as necessary. Completes probation reports and data packets for program evaluation. Performs all other duties as required including handling emergencies and substituting for supervisor in his/her absence.

Performs other duties as assigned.

Supervisory Responsibilities

Has no direct supervisory responsibility for staff members.

Equipment Operated

Standard office equipment and office technology such as copy machines, personal computers and telephones.

Confidential Data

All court-related information regarding hearings, etc. that the employee may come in contact with by working in the facility.

Working Conditions

Potential exposure to hazardous situations that occur in the Court environment. Must be able to tolerate exposure to evidence and testimony that may be disturbing, clients who may potentially be verbally or physically uncooperative, allergens, such as perfumes and dust.

Usual Physical Demands

While performing the duties of this job, the employee is required to sit, to speak clearly, and to hear. The employee must occasionally lift and/or move up to 10 pounds.

Knowledge, Qualifications, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Demonstrated knowledge of adolescent growth and development, gender specific needs, human behavior, and family dynamics. Working knowledge of brokering community resources, understanding of the juvenile justice system. Skills in interviewing, case assessment and case management, and individual counseling. Effective oral and written communication skills. Must be computer literate. Must have the ability to work as a member of multidisciplinary teams that cross systems. Ability to make use of referrals; maintain confidentiality; establish and maintain positive working relationships with clients and professionals; make use of supervision. Must be culturally competent. The ability to effectively manage stress, to behave professionally and demonstrate excellent interpersonal skills. Flexibility in work hours to accommodate program needs including, but not limited to, case consultation on an emergency or as needed basis 7 days/week, 24 hours/day, in person or by telephone.

Education and/or Experience

Bachelor’s Degree in Behavioral or Social Sciences such as a degree from an accredited school of social work, psychology, sociology, corrections or related fields.

AND

Three (3) years of work experience with adolescents or relevant field experience in case management or other collateral systems interfacing with the juvenile justice system.

Licensure or Certification Requirements

Must possess a valid driver's license and continuously maintain automobile insurance in compliance with state law, with a driving record acceptable to the Court's current policies. Must have ready access to a safe functioning automobile with valid registration and insurance.

Any position which requires operating a motor vehicle as an essential duty of responsibility of the position will be subject to a driving record check through the Ohio Bureau of Motor Vehicles. Applicants are required to provide their driver license number upon request. Applicants who possess a driver’s license from a state other an Ohio, or those applicants who have possessed an out-of-state driver’s license at any time during the five years prior to review, must provide a certified copy of his or her out-of-state driving history for at least the five years prior to the review of the applicant’s driving qualifications.

Court Expectations of Employee

In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job, and exhibit a professional and respectful demeanor with all Court employees.

Court Mission Statement

To administer justice, rehabilitate juveniles, support and strengthen families, and promote public safety.

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