Projects Team Lead

The One 23 Group; Columbus (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

The One 23 Group in Columbus, OH is seeking a Projects Team Lead to drive provisioning efforts for DISN DI systems, including MILCON and technology refresh initiatives. You will supervise a team, coordinate TSRs and TSOs, track circuit changes, and liaise with cross-functional staff to ensure timely, quality outcomes for mission readiness.

You will lead planning, reporting, and performance management, ensuring accurate documentation and escalation when issues threaten schedule or scope.

Qualifications

• Must meet active Secret clearance requirements.
• Experience writing, reviewing, and approving TSRs and coordinating circuit changes.
• Ability to research TSOs in government systems and track circuit information.
• Proven track record leading teams and managing workloads and timecards.
• Strong documentation and records-keeping in project management tools.

Responsibilities

• Lead telecommunications service request activities using DISA Marketplace/ServiceNow and related systems to write, review, and approve TSRs.
• Oversee TSOs research in government systems to gather essential circuit information.
• Direct verification of circuit status before changes, ensuring quality and contractual compliance.
• Maintain records in Smartsheet and other tools for TSR approvals, communications, and milestones.
• Lead project planning and cross-team coordination to meet schedules and priorities.
• Provide day-to-day supervision, performance feedback, and leave coordination for Projects Team.
• Ensure clear status communications with government and contractor personnel; escalate dependencies as needed.
• Apply continuous improvement to provisioning processes and performance scorecards.

Skills

Leadership

Project coordination

MS Excel

MS Office

TSO/TSR management

Communication

Smartsheet

Government systems knowledge

Education

High School diploma or equivalent

Two (2) years or more of military experience in telecommunications, circuit provisioning, project support, or an applicable technical discipline

Two (2) years or more in an accredited technical training program, including one (1) year experience in telecommunications, project coordination, or an applicable communication field

Two (2) years’ experience in telecommunications support, project coordination, customer service, or applicable technical discipline involving TSR management, circuit tracking, or project documentation

Demonstrated experience leading or coordinating team workloads, priorities, and quality reviews

Minimum active Secret security clearance

Tools

Smartsheet

DISA Marketplace/ServiceNow

Store Front

WWOLS

QCK

MSS

Job description

** Must possess Active Top Secret clearance to be considered **

In this role, you will serve as the Projects Team Lead on the DISN Consolidated Provisioning (DCP) effort at the Columbus, Ohio location, reporting to the Operations Project Manager. This position will lead the effective management and coordination of project-based provisioning efforts, including MILCON, Technology Refresh, and Customer-Funded projects, ensuring smooth workflow, timely completion, and project success.

The Projects Team Lead serves as an L2 leader, providing direct supervision, workload and timecard management, coaching, and performance feedback to assigned employees. They act as a central point of contact for project-related information and communications, working closely with various teams and stakeholders. In that capacity, they will oversee the tracking and documentation of provisioning requirements for multiple projects and coordinate with other Team Leads and cross-functional team members to clarify provisioning orders for circuits.

This role will be responsible for team performance and project coordination to meet operational requirements and support timely delivery, mission readiness, and customer fulfillment within assigned scope and authority.

Requirements

• Lead and perform telecommunications service request activities by utilizing DISA Marketplace/ServiceNow and other Government ordering systems, including Store Front where applicable, to write, review, and approve TSRs within assigned responsibilities and approval authority. Facilitate circuit changes and modifications as requested by Project customers. Ensure all requirements are met and validate the viability of customer requests to minimize errors and maintain optimal circuit performance with attention to detail and technical proficiency.
• Oversee and direct thorough research and analysis of Telecommunications Service Orders (TSOs) within applicable Government systems, including WWOLS where applicable, to gather essential circuit information. Utilize project-specific spreadsheets and online collaborative databases to track circuit changes and modifications in preparation for issuing TSRs while maintaining clear visibility on project requirements to facilitate seamless communication and timely execution through strong organizational skills.
• Direct the assessment and verification the status of circuits before writing or approving CHANGES, AMENDS, or REAWARDS. Perform and oversee detailed reviews to minimize errors and maintain optimal circuit performance while documenting all findings in appropriate tracking systems, demonstrating organizational skills and attention to detail. Ensure project deliverables meet quality standards and requirements through consistent monitoring and assessment, implementing quality control measures and verifying that all project outputs align with customer expectations and contractual obligations while maintaining adaptability to changing requirements. Direct the validation engineering handoff documentation for completeness and consistency and coordinate clarification of missing or conflicting requirements with the responsible stakeholders.
• Oversee and document activities using online collaborative databases (Smartsheet) and other project management tools to maintain records of circuit changes, TSR approvals, email correspondence, phone calls, and other tasks. Maintain comprehensive records to enhance transparency, accountability, and efficiency across project initiatives while adapting to evolving documentation requirements. Organize and maintain project documentation, including plans, reports, and other relevant materials in accordance with organizational standards and regulatory requirements, establishing effective filing systems that allow for easy retrieval and reference of critical project information through thorough organization and detailed record-keeping. Ensure project records identify action owners, approvals, milestones, risks, decisions, and next steps, and coordinate complete and accurate project closeout documentation.
• Lead project planning and coordination by establishing project goals, defining deliverables, and creating timelines and schedules consistent with approved scope and Government-established priorities. Coordinate internal project kickoff activities to confirm responsibilities, dependencies, and reporting expectations. Assign and balance team workloads and coordinate available personnel and equipment with the Operations Project Manager, ensuring efficient allocation and utilization while prioritizing tasks effectively. Monitor project progress against established timelines, identifying potential risks and issues before they impact deliverables while preparing regular status reports and maintaining accurate project documentation, including meeting minutes, reports, and project plans, and managing multiple deadlines and competing priorities.
• Provide direct supervision and day-to-day leadership to Projects Team employees, including setting expectations, monitoring performance, providing performance feedback and coaching, supporting employee development, and coordinating leave and coverage in accordance with company policy and operational requirements. Identify workload constraints, project risks, scope changes, and increased coordination or reporting demands, and elevate them through established program leadership channels with recommended solutions. Work collaboratively with DCP Senior Leadership (the Operations Project Manager, Operations Manager, Program Manager), and other Team Leads to resolve issues and keep projects moving forward.
• Make adjustments within assigned authority, as needed, to prevent delays or disruption to projects or tasks. Address recurring errors through coaching, lessons learned, and process improvements to reduce rework.
• Facilitate communication by responding promptly to incoming emails and calls related to circuits and projects, addressing customer inquiries, providing clarifications, and coordinating issue resolution. Ensure regular status communications that effectively convey project status, milestones, and potential risks to both government and contractor personnel. Build effective working relationships to facilitate project execution and successful outcomes. Escalate unresolved dependencies, approval delays, and requests outside of scope.
• Apply technical and leadership skills to improve circuit provisioning processes. Maintain performance scorecards, procedures, and continuous improvement that enhance team accountability, and adaptability to changes in tools and workflows.
• This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change to meet the needs of the customer or mission.

Education and Experience Requirements

• High School diploma or equivalent, and
• Two (2) years or more of military experience in telecommunications, circuit provisioning, project support, or an applicable technical discipline; or
• Two (2) years or more in an accredited technical training program, including one (1) year experience in telecommunications, project coordination, or an applicable communication field; or
• Two (2) years’ experience in telecommunications support, project coordination, customer service, or applicable technical discipline involving TSR management, circuit tracking, or project documentation, and
• Demonstrated experience leading or coordinating team workloads, priorities, and quality reviews, and
• Minimum active Secret security clearance, and
• Proficiency in Microsoft Excel (sorting, filtering, simple formulas) and Microsoft Office suite, and
• Excellent written and verbal communication skills, including creating presentations and reports, managing customer inquiries, and providing clear direction and constructive feedback to team members

Preferred

• Experience in a professional office environment, particularly in the government/defense sector.
• Proficiency in utilizing DISA Marketplace/ServiceNow and other applicable Government ordering systems, including Store Front where applicable, for issuing and approving TSRs
• Thorough understanding of applicable circuit information systems, including WWOLS, QCK and MSS where applicable, to access and retrieve circuit information
• Strong spreadsheet management skills for tracking and organizing project-specific data
• Efficient email management and issue resolution capabilities
• Proficiency in using Smartsheet for activity tracking and documentation
• Familiarity with DISA functions, organization and areas of responsibility
• Experience with project management methodologies and best practices
• Prior supervisory experience, including performance feedback, employee coaching, and leave and coverage coordination

Position Type/Expected Hours of Work

Full-time position working at least 40 hours per week to meet the needs of the contract hours requirement. The employee must be available to work during DISA core business hours, 6:30 am to 5:30 pm Eastern Standard Time, and is expected to work at least 8 hours a day beginning and ending their workday within the DISA core business hours. After-hours or work in addition to 40 per week may be necessary.

Travel

Limited travel is expected for this position, less than 10% throughout the year.

Supervisory Responsibility

This position directly supervises assigned Projects Team employees and serves as an L2 leader, reporting to the Operations Manager. Responsibilities include assigning and monitoring work, providing performance feedback and coaching, supporting employee development, and coordinating leave and coverage in accordance with company policy and operational requirements.