PROJECT MGR DIST - ASSOC - SR

El Paso Electric; El Paso, Northern (TX, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

El Paso Electric is seeking a liaison for coordinating the construction of electrical distribution facilities. You will manage customer interactions, ensure service delivery, and oversee projects from initiation to completion across design, scheduling, and energization phases.

The role requires strong communication, leadership, and project management skills, with involvement in duty schedules for outages and collaboration across multiple teams to meet customer requirements.

Qualifications

• Knowledge of power engineering and electric distribution system design.
• Ability to analyze data and prepare comprehensive reports.
• Effective verbal and written communication skills.
• Ability to maintain a strong sense of propriety concerning confidential matters.
• Leadership and team management skills.
• Strong problem-solving and conflict resolution abilities.
• Project management skills, including planning, execution, and monitoring.

Responsibilities

• Act as liaison between the Company and customers, contractors, builders, and engineers for coordinating construction of electrical distribution facilities.
• Maintain effective communication with customers requesting new or additional service.
• Coordinate with various departments to ensure timely and efficient service delivery.
• Develop and implement customer service strategies to improve service delivery and customer satisfaction.
• Monitor and report on KPIs related to customer service.
• Handle escalated customer issues and provide timely resolutions.
• Collaborate with design, scheduling, energization, and other teams to meet customer requirements across phases.
• Manage customer service projects from initiation to completion within scope, time, and budget.
• Identify and mitigate project risks and issues.
• Participate in duty schedule for trouble and emergencies and restoration of power during outages.

Skills

Power engineering knowledge

Data analysis

Verbal & written communication

Leadership & team management

Project management

Job description

Under the general supervision of the Energy Solutions Supervisor, responsible for acting as liaison between the Company and customers, contractors, builders, and engineers in relation to the coordination of the construction of electrical distribution facilities. This includes managing customer interactions, ensuring customer satisfaction, overseeing the entire service delivery process, and managing related projects.

EDUCATION AND/OR SPECIAL TRAINING:

Bachelor’s degree from an accredited college in Engineering or a related field; or an equivalent combination of education, training and experience; or college level course work in electrical power systems preferred.

ESSENTIAL JOB FUNCTIONS:

Possess required knowledge, skills, abilities, and experience to perform essential functions of the job.

Maintain effective communication with customers requesting new or additional service.

Coordinate with various departments to ensure timely and efficient service delivery.

Maintain effective working relationships with officers, managers, fellow employees, and the general public.

Develop and implement customer service strategies to improve service delivery and customer satisfaction.

Monitor and report on key performance indicators (KPIs) related to customer service.

Handle escalated customer issues and provide resolutions in a timely manner.

Collaborate with the design team to ensure customer requirements are met in the design phase.

Collaborate with the scheduling team to ensure customer requirements are met in the scheduling and construction phases.

Collaborate with the New Service, Meter Test and Service teams to ensure customer requirements are met in the energization phase.

Manage customer service projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.

Develop project plans, track progress, and report on project status to stakeholders.

Identify and mitigate project risks and issues.

Participate in the Distribution department’s assigned Duty schedule for trouble and emergencies and restoration of power during outages.

Comply with all applicable Company policies, procedures, and code of ethics as well as all applicable governmental laws and regulations.

Perform other related tasks that are not included but are within the context of the duties defined.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of power engineering and electric distribution system design.

Ability to analyze data and prepare comprehensive reports.

Effective verbal and written communication skills.

Ability to maintain a strong sense of propriety concerning confidential matters.

Leadership and team management skills.

Strong problem-solving and conflict resolution abilities.

Project management skills, including planning, execution, and monitoring.

WORK ENVIRONMENT:

The incumbents in this classification are subject to both inside and outside environmental conditions and temperature changes of extreme cold weather (below 32 degrees for periods of more than one hour) and extreme hot weather (temperatures above 100 degrees for periods of more than one hour); and are exposed to loud noises, vibration, hazards, atmospheric conditions and oils.

May work non-standard hours.

May require travel to Company work sites.

May require out of town travel.

Job Info

• Job Identification 2746
• Job Category Project Management
• Posting Date 10/01/2026, 08:36 PM
• Apply Before 10/09/2026, 05:55 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time