Project Manager, Technical Services

Teracai Corporation; Norcross (GA); Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) retirement plan with company匹

Paid vacation & holidays

Disability insurance

Employee Assistance Program

Job summary

Teracai Corporation seeks a Project Manager, Technical Services to lead IT-focused projects across multiple locations. You will coordinate with Systems Engineers, Sales, and third-party partners to ensure delivery on time and within budget, while maintaining client satisfaction.

The role requires aBachelor’s degree or 5 years of experience, CAPM certification, and strong communication. Remote opportunities may be considered; occasional travel to client sites may be required.

Qualifications

• Bachelor’s degree or 5 years relevant experience is required.
• CAPM certification with 2+ years PM experience is required.
• IT project management experience preferred.
• Strong time management and ability to work under pressure.
• Ability to conduct meetings and schedule resources.
• High initiative with focus on deadlines; multitasking capability.
• Strong verbal and written communication; proficient with MS Office.

Responsibilities

• Ensure client satisfaction; manage billing questions; schedule resources for projects and on-site support.
• Coordinate with sales and product management on service proposals.
• Interface with sales and customers on conference calls to promote CXtec and TERACAI services.
• Create detailed project plans with Systems Engineers and partners.
• Conduct project meetings; monitor issues, risks; ensure on-time project completion.
• Assist with cost estimates and financial reports for projects.

Skills

Project management

Communication

Time management

Leadership

Multitasking

Meetings coordination

Education

Bachelor’s degree

5 years relevant experience

CAPM certification

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Project Manager, Technical Services

Global Remarketing Full Time Full-Time Norcross, GA, US

8 days ago Requisition ID: 1539

Salary Range: $70,000.00 To $85,000.00 Annually

For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As North America’s largest secondary market network hardware provider, we deliver innovative, cost-effective IT solutions that help businesses extend the life of their technology. Today, we continue to provide creative IT lifecycle management solutions to organizations of all sizes around the world.

The Project Manager provides account and project management in collaboration with Systems Engineers, Sales Account Managers, and Third-Party Service Partners. This role oversees project design, work planning, resource management and allocation, issue and risk management, client satisfaction, and pipeline forecasting.

The annual base salary range for this position is $70,000-$85,000.

The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs.

Location: Syracuse, NY; Atlanta, GA; or Phoenix, AZ preferred. Remote opportunities may also be considered.

What You’ll Do

• Ensure client satisfaction by providing answers to all billing related questions, making sure all technical projects are completed on time/budget, and scheduling technical resources for on-site support, projects, and other services as necessary.
• Coordinate with sales & product management to provide assistance with all service proposals.
• Interface with sales and customers on conference calls to promote CXtec and TERACAI service offerings.
• Creation of detailed project plans in conjunction with Systems Engineers and Third-Party Service Partners.
• Conduct project meetings, schedule resources, monitor issues and risk, and ensure successful completion of projects.
• Assist with creation of cost estimates and financial reports for all projects.
• Assist Systems Engineers and third-party services partners with scope and proposal requests for sales opportunities.
• Regularly update project plans in PSA tools with project progress.
• Monitor ISO processes for continuous improvements
• Escalate problems as necessary to Management
• Responsible for coordination of all relevant functions of CXtec and TERACAI services to ensure that customer orders are fulfilled satisfactorily.
• Manage external partner relationships and resources as needed
• Create procedures and/or make suggestions to improve existing procedures that document best practices when responding to client billing issues, scheduling resources, and managing projects.
• Assume additional responsibilities as assigned.

What you Bring

• Bachelor’s degree or 5 years relevant experience.
• Certified Associate in Project Management (CAPM) certification with 2 years of demonstrated project management experience.
• Previous experience managing IT projects preferred.
• Ability to work in a high pressure environment.
• Ability to conduct meetings and schedule resources.
• High level of initiative with strong focus on meeting deadlines.
• Ability to multitask and work independently with minimal supervision.
• Strong organizational, prioritization and problem-solving skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.

What We Offer

• Health insurance and prescription drug coverage
• Dental and Vision insurance
• Company-paid basic life and AD&D insurance and voluntary life options
• Company paid short and long-term disability and buy-up options
• Critical illness, accident and hospital indemnity insurance
• Flexible spending accounts
• Identity Theft & Fraud Protection
• Legal Insurance
• Traditional and Roth 401(k) retirement plan with company match
• Employee Assistance Program
• Paid vacation, sick/personal days and holidays

All offers of employment are conditional upon the successful completion and passing of a background check and drug test.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, pregnancy, reproductive health decisions, sexual orientation, protected veteran or military status, sex, disability, marital or familial status, domestic violence victim status, gender identity or expression, predisposing genetic characteristics, criminal history or any other legally protected class. CXtec is committed to maintaining a workplace free from discrimination and providing reasonable accommodations as required by law.