Project Manager/Solution Delivery Specialist, Enterprise Systems

Fashion Institute of Technology; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Fashion Institute of Technology in New York City is seeking an IT Project Manager to oversee projects from concept through implementation using waterfall and agile methods. You will coordinate business analysis, process improvement, and enterprise systems administration across IT divisions.

The role requires strong collaboration with stakeholders, documentation, and timely delivery of solutions, including reporting, testing, and vendor liaison.

Qualifications

• Experience leading technology projects from initiation to completion.
• Ability to translate business needs into functional requirements.
• Familiarity with waterfall and agile methodologies.
• Strong collaboration and communication with diverse stakeholders.
• Experience designing and delivering enterprise system solutions.

Responsibilities

• Act as lead project and process manager for assigned customers and units.
• Deliver projects on-time, on-budget, and in scope.
• Plan and develop a project portfolio aligned to the IT roadmap.
• Manage schedules, budget, resources, communications, issues, risks, and status reports.
• Map current and future state business processes to identify improvements.
• Design, build, and implement third-party and custom applications, systems, and services.
• Administer assigned systems and services using appropriate tools.
• Translate business needs into functional and technical requirements.
• Document, coordinate, and participate in planning, scheduling, and UAT testing.
• Review new systems and workflows for potential adoption.
• Share knowledge on new technologies with stakeholders.
• Liaise with vendors in a fast-paced, collaborative environment.
• Provide timely, responsive support to assigned units.

Skills

Project management

Business analysis

Process improvement

Stakeholder management

IT administration

Agile

Tools

Argos

Job description

Reporting to the Executive Director, IT Administration & Solution Delivery Center, this position provides comprehensive project management, process improvement, business analysis, business relationship management, and information systems administration for IT Division's enterprise systems and services as assigned. The position manages projects from concept through implementation and completion using both waterfall and agile methodologies.

Location: New York, NY Category: Staff Job Type: Full-time Posted On: Fri Oct 23 2026

Reporting to the Executive Director, IT Administration & Solution Delivery Center, this position provides comprehensive project management, process improvement, business analysis, business relationship management, and information systems administration for IT Division's enterprise systems and services as assigned. The position manages projects from concept through implementation and completion using both waterfall and agile methodologies.

The position also serves as a business analyst and systems administrator for assigned functional areas and systems, developing a strong understanding of the supported units' business processes, operational needs, and technology requirements. Responsibilities include developing business and technical requirements; designing and building reports; supporting the requirements and design of queries, APIs, and system interfaces; coordinating and performing system testing and configuration; troubleshooting and resolving system issues; and serving as a liaison between IT and supported business units.

The position typically leads or participates as a member of cross-functional project teams and may also work independently as an individual contributor on assigned projects and initiatives. The role requires the ability to manage multiple priorities, collaborate with stakeholders across the organization, and provide timely and effective support for enterprise systems and services. Occasional evening and weekend work, overtime, and response to enterprise application outages or escalations may be required based on project and operational support needs.

Essential Functions

Project Management and Process Improvement

• Act as lead project and process manager for your assigned customers and units.
• Deliver projects on-time, on-budget, and in scope.
• Plan and develop an accurate project portfolio in relation to the IT roadmap with leadership oversight and guidance.
• Manage project schedules, budget, resources, communications, issues, risks, status reports, and implementation.
• Work to improve business processes by mapping as is and future state maps and develop solutions.
• Provide project and process support for the design, development, configuration, customization, and implementation of third-party and custom applications, systems, and services.
• Manage and administer assigned systems and services, using appropriate business, analysis, and development tools.

Business Analysis and Business Relationship Management

• Translate business needs into functional and technical requirements.
• Perform documentation and business/technical analysis associated with system maintenance, modifications, and enhancements.
• Design and author requirements, configurations, and specifications for systems/services, working closely with enterprise software engineers.
• Document, coordinate, and participate in designing/planning/scheduling and UAT testing and system implementation.
• Review new systems, modules, workflows for potential implementation.
• Knowledge-share new and enhanced technologies to stakeholders.
• Liaise with vendors and interact in a highly-paced and collaborative environment.
• Provide timely, responsive, and effective service to assigned customers and units.

IT and Enterprise Systems Support

• Manage and administer assigned systems and services, using appropriate business, analysis, and development tools.
• Provide device and system knowledge, and leadership for design, development, maintenance, and support of IT and higher education systems.
• Develop and facilitate complex reports using Argos and other business intelligence, analysis, and development tools.

Collaboration

• Collaborate with the manager on unit goals and execute strategic initiatives as directed.
• Communicate and collaborate with stakeholders for daily operations and to deliver/promote unit services/initiatives/projects.

Training

• Oversee customer training programs within your assigned customers and units.
• Collaborate with the IT Training Unit for logistics and administrative support during training periods.
• Train FIT employees, with vendor assistance as needed, on applications, systems, and/or tools related to the unit's supported operations.

Documentation

• Develop documentation (charters, implementation plans, user guides, knowledge based articles, etc.) for existing, modified, and/or