Project Manager, ServiceNow (Onsite)

ICF International; Fort Lee (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

ICF International in Fort Lee, VA is seeking a Project Manager for ServiceNow to guide technology strategy, IT engineering, and platform management for federal clients. You will lead governance and architecture efforts, build prototypes, and oversee rapid development of solutions with senior technologists, ensuring delivery of mission-critical web-based applications.

You will collaborate with executives and cross-functional teams, manage stakeholder expectations, and drive best practices,

Qualifications

• Active Secret clearance required.
• U.S. citizenship required.
• PMI PMP certification.
• 8+ years of Project Management experience.
• 4+ years of ServiceNow or low-code platforms.
• 5+ years leading technology consulting engagements.
• 4+ years Federal experience.

Responsibilities

• Develop technology strategy with Federal executives, SMEs and stakeholders.
• Lead meetings with senior client leadership to identify requirements and gaps.
• Present technology options and trade-offs to diverse audiences.
• Collaborate with clients, vendors, and teams to design architecture and strategy.
• Develop governance models, operating models, and CONOPS to support mission.
• Document as-is and to-be architectures, processes, and decision trees.
• Participate in daily standups, reviews, and cross-functional planning.
• Define and prioritize ServiceNow development activities with stakeholders.
• Support requirements, design, testing, and delivery of tracking/reporting tools.
• Ensure alignment with ITSM, ITIL principles and security/compliance rules.

Skills

PMP

Secret clearance

US Citizenship

Leadership

Stakeholder management

Communication skills

Problem-solving

Project management

Education

BS degree from accredited institution

AWS Certified Cloud Practitioner

Certified Scrum Master

Tools

ServiceNow

Job description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Work

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client's business. This Project Manager, ServiceNow, will become a trusted advisor for clients in technology strategy, IT Engineering, Service Management, and Platform Management and participate in building POCs, prototypes and modernizing web-based applications. Guide the management of a variety of SaaS technology platforms. Work with technical leadership and other architects to develop and promote technology best practices, and standards, and collaborate with other service delivery teams. The ICF team works closely with clients and other contractors to ensure the performance and reliability of public-facing, mission-critical applications.

Job Location

Job Location- Must be able to work onsite in Fort Lee, Virginia five days a week.

What you'll be doing (Responsibilities/Day to Day):

• Develop technology strategy in close collaboration with Federal executives, business SMEs, and key stakeholders.
• Build professional trust relationships and establish personal rapport with business stakeholders to better understand their concerns and business mission.
• Lead meetings with senior client leadership and stakeholders to discover the current state, business processes, requirements, and pain points and understand aspirations, business mission, and goals.
• Develop technology presentations and communicate effectively in meetings to describe complex technology choices, trade-offs, and considerations.
• Work directly with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy to address key challenges.
• Develop governance, operating models, CONOPS, and processes to support the business mission.
• Define key considerations, evaluate new technology platforms, perform analysis of alternatives based on well-defined processes, and present findings to technical as well as non-technical audiences.
• Document as-is, and to-be architecture diagrams and business process flow and flow charts, decision trees.
• Actively participate in project discussions and team meetings (e.g., daily standups, reviews)
• Collaborate with cross-functional teams to define and prioritize development activities in ServiceNow.
• Support all aspects of the implementation including requirements, design, testing, and delivery of tracking and reporting tools.
• Work with stakeholders of IT systems and internal SMEs to define the system requirements and design approach.
• Develop an understanding of the client processes and procedures and assist with making improvements relative to technology.
• Work with a team of senior technologists to lead and manage the rapid development and implementation of prototypes and proofs-of-concept utilizing a variety of technologies.
• Understand and identify requirements by establishing personal rapport with clients and with other persons in a position to understand service requirements.
• Document project plans, architecture diagrams, and processes.

What You Will Bring With You:

• Must have an active Secret clearance
• Must be a US Citizen as required by the federal government
• Project Management Professional (PMP)
• BS degree from an accredited institution with 8+ years of Project Management experience
• 4+ years of experience working with low-code/no-code platforms such as ServiceNow.
• 5+ years of experience leading technology consulting engagements with clients
• 4+ years of Federal experience

What We Would Like You To Bring With You:

• Certified Scrum Master
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• AWS Certified Cloud Practitioner
• Good understanding of system architecture and design principles.
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• In-depth understanding of ServiceNow best practices and industry trends
• Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 concepts

Professional Skills

• Strong leadership and team management skills
• Exceptional problem-solving and critical thinking abilities
• Excellent communication, presentation, and stakeholder management skills
• Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.