Project Manager, Service & Repair

jj; Danvers (MA); On-site; USD 79,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan (401k)

Incentives

Job summary

Johnson & Johnson Heart Recovery is seeking a highly motivated Project Manager to lead Service & Repair initiatives across cardiovascular products, ensuring on-time delivery and strict adherence to quality and regulatory standards.

You will collaborate across engineering, quality, regulatory, supply chain, customer service, and cybersecurity to deliver safe, effective solutions and drive continuous improvement through CAPAs and lifecycle projects. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree in Business, Engineering, Construction Management, Operations Management, or related field; or equivalent experience.
• 3-7 years’ project management experience in service, repair, maintenance, construction, or field service operations.
• Proven track record managing CAPAs, lifecycle projects, and regulatory compliance activities.

Responsibilities

• Lead cross-functional projects focused on ongoing support and enhancement, including operations scaling, CAPAs, and process improvements.
• Oversee CAPA processes including root cause analysis, corrective/preventive actions, and verification activities to ensure sustained system integrity.
• Manage initiatives for component replacements, redesigns, and system upgrades to extend product life and maintain regulatory compliance.
• Ensure all activities adhere to FDA, ISO, and other relevant standards; prepare documentation and reports for audits and regulatory submissions.
• Identify technical and operational risks and develop mitigation plans to minimize impact on patient safety and product availability.

Skills

Project management

Cross-functional leadership

Regulatory compliance

CAPA management

Documentation

Risk management

MS Office

Education

Bachelor's degree (Business/Engineering/Construction/Operations)

Tools

MS Office Suite

Project budgeting

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Engineering

Job Sub Function:

Manufacturing Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Danvers, Massachusetts, United States of America

Job Description:

We are searching for the best talent for Project Manager, Service & Repair..

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Johnson & Johnson Heart Recovery is redefining team-driven success while reshaping heart recovery. Here, innovation is driven by continuous improvement and a passion for saving lives. We are seeking a highly motivated and experienced Project Manager to lead the impactful service & repair efforts. This role ensures projects are delivered safely, on time, and in accordance with quality, regulatory, and operational excellence standards.

The successful candidate will have demonstrated leadership in managing complex projects that span technical, regulatory, and operational domains. This role requires an inspirational and collaborative leader capable of working across functions, including engineering, quality, regulatory, supply chain, customer service, and cybersecurity, to ensure Service & Repair continues to meet the highest standards of patient safety, device efficacy, and customer satisfaction.

Principal Duties and Responsibilities:

• , vibration, thermal, reliability magnetic and systems analyses to
• Project Leadership: Lead cross-functional projects focused on the ongoing support and enhancement, including operations scaling, CAPAs, and process improvements.
• CAPA Management: Oversee CAPA processes including root cause analysis, corrective/preventive actions, and verification activities to ensure sustained system integrity.
• Lifecycle Projects: Manage initiatives for component replacements, redesigns, and system upgrades to extend product life and maintain regulatory compliance.
• Regulatory and Compliance Support: Ensure all activities adhere to FDA, ISO, and other relevant standards. Prepare documentation and reports for audits and regulatory submissions.
• Risk Management: Identify technical and operational risks and develop mitigation plans to minimize impact on product availability and patient safety.
• Work closely with R&D, Quality, Reg, Cyber, Supply chain, Service and MFG to influence design specifications and processes to achieve the best quality and optimized for cost, manufacturability, supply chain flexibility and operational efficiency for Service & Repair.
• Project Planning & Execution: Develop detailed project plans, milestones, and timelines to ensure timely delivery of sustaining activities, including risk assessments and resource management.
• Documentation & Reporting: Maintain comprehensive records of project activities, progress reports, and regulatory documentation, ensuring transparency and traceability.

Job Qualifications:

• Bachelor’s degree in Business, Engineering, Construction Management, Operations Management, or related field; or equivalent experience.
• 3-7 years’ years of project management experience in service, repair, maintenance, construction, or field service operations.
• Proven track record managing CAPAs, lifecycle projects, and regulatory compliance activities.
• Strong understanding of design controls, risk management, and regulatory requirements (FDA, ISO).
• Exceptional project coordination skills, with the ability to multi-task and meet multiple project deadlines.
• Excellent verbal and written communication, with the ability to present technical information clearly to diverse audiences.
• Demonstrated leadership in cross-functional teams, motivating team members and managing stakeholder expectations.
• Proficiency in project management tools, MS Office Suite, and project budgeting/forecasting.
• Willingness to travel up to 10% as needed (project-dependent).

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is: $79,000 - $127,650..

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401k).

• medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance
• Employees and/or eligible dependents may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401k)
• This position is eligible to participate in the Company’s long-term incentive program
• Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Johnson & Johnson: Changing health for humanity

We’re building a world where complex diseases are prevented and cured, treatments are smarter and less invasive—and solutions are personal.

Required Skills:

Accelerating, Analytical Reasoning, Coaching, Communication, Facility Management, Good Manufacturing Practices (GMP), Lean Manufacturing Principles, Lean Supply Chain Management, Manufacturing Engineering, Manufacturing Science and Technology (MSAT), Problem Management, Project Engineering, Project Schedule, Report Writing, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Technologically Savvy

Preferred Skills:

Accelerating, Analytical Reasoning, Coaching, Communication, Facility Management, Good Manufacturing Practices (GMP), Lean Manufacturing Principles, Lean Supply Chain Management, Manufacturing Engineering, Manufacturing Science and Technology (MSAT), Problem Management, Project Engineering, Project Schedule, Report Writing, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Technologically Savvy