Project Manager (Service Operations)

OpenKrill; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Thumbtack is seeking a Project Manager within Thumbtack’s Service Operations PMO to plan, execute, and oversee programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.

The role requires 5+ years in program or project management, proficiency with Jira, Coda, and Smartsheet, and strong communication to align

Qualifications

• 5+ years of program or project management experience.
• Experience in service operations or a related area.
• Familiarity with Jira, Coda, Smartsheet and Agile/Waterfall methodologies.
• Strong analytical and communication skills with attention to detail.

Responsibilities

• Design and implement structured program plans with detailed task lists, timelines, and resource allocations.
• Identify program dependencies and coordinate with teams to resolve them.
• Conduct regular program meetings to monitor progress and drive decisions across functions.
• Maintain comprehensive program documentation and reporting for transparency and accountability.
• Collaborate across departments to align program objectives with company goals.
• Monitor program risks and develop contingency plans to mitigate impacts.
• Support the continuous improvement of PM processes and tools within the team.
• Build expertise quickly in specialization areas related to your programs.

Skills

PM experience

Analytical skills

Communication

Risk management

Agile & Waterfall

Stakeholder alignment

Education

PMP certification

Tools

Jira

Coda

Smartsheet

Job description

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

ABOUT THE SERVICE OPERATIONS TEAM

We're a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.

ABOUT THE ROLE

As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.

WHAT YOU’LL DO

• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.


• Identify program dependencies and work with relevant teams to manage and resolve them effectively.


• Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.


• Maintain comprehensive program documentation and reporting to ensure transparency and accountability.


• Collaborate with stakeholders across departments to align program objectives with organizational goals.


• Monitor program risks and develop contingency plans to mitigate potential impacts.


• Support the continuous improvement of program management processes and tools within the team.


• Build expertise quickly in any specialization related to your program assignments.

IN ORDER TO BE SUCCESSFUL, YOU MUST BRING

• At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.


• Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.


• Strong analytical and problem-solving skills, with attention to detail.


• Effective communication skills, with the ability to engage and align diverse stakeholders.


• Proven ability to manage risks and navigate complex program challenges.


• Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities.


• PMP certification preferred.


• Willingness to work on the graveyard shift.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail].

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.