Project Manager, Senior - Group Medicare (non-IT)

Blue Shield of CA; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Blue Shield of CA in Los Angeles seeks a Senior Project Manager for the Group Medicare team. This role involves driving operational excellence, coordinating cross-functional workstreams, and enhancing client experiences. Ideal candidates will have at least 5 years of experience in healthcare operations and project management methodologies.

The position follows a hybrid work model, requiring two days in the office weekly for collaborative teamwork, ensuring flexibility for remote employees over 50 miles from the office.

Qualifications

• 5+ years of prior relevant experience.
• Experience in healthcare, managed care, or health plan operations required.
• Strong understanding of CMS requirements and compliance standards preferred.

Responsibilities

• Drive operational excellence and continuous improvement in Group Medicare offerings.
• Coordinate cross-functional workstreams for enhanced efficiency.
• Partner with internal teams and external employer groups to elevate client experience.

Skills

Project management methodologies

Healthcare operations

Lean Six Sigma

Stakeholder management

Education

Bachelor's degree or equivalent experience

Job description

Your Role

The Group Medicare team is responsible for Client & Stakeholder Management, Retiree & Member Support Operations, Project Management & Execution, Compliance, Quality, & CMS Readiness, Data, Reporting & Continuous Improvement. In this role, you will help drive the operational excellence and continuous improvement of our Group Medicare offerings. You will coordinate crossfunctional workstreams, streamline operational processes, and partner closely with internal teams and external employer groups to enhance efficiency and elevate the overall experience for clients and members. Your work will directly strengthen the performance of our Group Medicare business, support the retiree population we serve, and identify opportunities to improve how we deliver and sustain our programs. The Project Manager, Senior - Group Medicare (non-IT) will report to the Program Manager.

The Group Medicare team serves retirees both inside and outside of California. We partner with employer groups and plan sponsors to offer Medicare Advantage and Medicare Part D solutions tailored to their retiring employees and eligible dependents. This role plays a key part in ensuring those clients-and their retirees-receive highquality support throughout the plan lifecycle.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Requires experience with project management methodologies, tools, and best practice
• Requires experience within healthcare, managed care, or health plan operations
• Experience working on Group Medicare Advantage products strongly preferred
• Lean Six Sigma Green Belt or Black Belt certification (or equivalent process improvement training) with demonstrated ability to apply structured problem-solving and process optimization techniques strongly preferred
• Strong understanding of CMS requirements, compliance standards, and annual readiness cycles strongly preferred
• Demonstrated success driving operational improvement efforts by leading crossfunctional teams and coordinating multiple stakeholder groups toward shared business outcomes

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.