Project Manager Senior

FIS; Jacksonville (FL); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Voice in fintech

Learning & development

Collaborative environment

Give back opportunities

Competitive benefits

Job summary

FIS is seeking an experienced Project Manager to lead mid-to-large-scale deployments across Digital One platforms for financial institution clients.

You will coordinate with PMs, clients, developers, and internal teams to ensure on-time delivery of customized solutions, with a focus on banking technology and customer satisfaction.

Qualifications

• 5+ years of project management experience, with banking/fintech exposure.
• Direct interaction with financial institution clients in client-facing or embedded PM role.
• Knowledge of digital banking platforms and core banking concepts.
• Capable of client-facing conversations with supervision and support.
• Familiarity with agile delivery methodologies (Scrum, SAFe, or equivalent).
• Strong written and verbal communication; able to prepare client-facing materials.

Responsibilities

• Client Relationship Management: support engagement activities, reviews, roadmaps, and check-ins for Digital One clients.
• Product Strategy & Roadmap: maintain product roadmap for client segments; capture needs; create requirements and user stories.
• Delivery Governance: track progress, manage release schedules, flag risks, and ensure timely delivery.
• Coordinate with cross-functional teams to keep delivery moving forward.

Skills

PM experience

Client mgmt

Digital banking

Agile delivery

Communication

Cross-functional

Team coordination

Education

Bachelor’s degree or equivalent

Tools

Jira

Azure DevOps

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?

About The Team

As one of our Project Managers, you’ll have an exciting opportunity to use best-in-breed PM tools to help us coordinate and deliver on a variety of deployment activities. You’ll work closely with other Project Managers, Clients, Developers, and internal teams to ensure successful implementations and delivery on customized solutions. PM is responsible for managing medium-to-large projects or multiple smaller initiatives simultaneously. Responsible for all aspects of assigned projects. Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.

Location - Hybrid (3 days in office, 2 days remote)~ Jacksonville, FL or Milwaukee, WI or Atlanta, GA Only

What You’ll Be Doing

Client Relationship Management

• Support client engagement activities including status reviews, roadmap walkthroughs, and scheduled check-ins for an assigned set of financial institution clients on the Digital One platform
• Assist in preparing for and participating in client meetings, status reviews, and escalation conversations alongside Delivery partners, Sr. Execs
• Build working relationships with client stakeholders at the operations and project management level, with exposure to senior client contacts over time
• Help identify client satisfaction risks and expedite proactively with supporting context to the delivery and account teams.

Product Strategy & Roadmap

• Support maintenance of the Digital One product roadmap for assigned client segments, capturing client-specific needs and escalating prioritization tradeoffs to senior product leadership
• Document client pain points and feature requests as well-structured product requirements and user stories
• Partner with program and delivery partners to ensure on-time, on-scope delivery of client-committed features and enhancements
• Contribute to the Digital One platform backlog through structured client feedback

Delivery Governance

• Coordinate with program and delivery partners to track progress on client-committed features and flag risks to timelines early
• Maintain accurate visibility into client-facing release schedules and communicate updates clearly to internal and client stakeholders
• Follow up on action items across cross-functional teams to keep delivery moving forward

What You Bring

Required Qualifications

• 5+ years of project management experience, with at least 4 years in banking, financial services, or fintech
• Demonstrated experience working directly with financial institution clients in a client-facing or embedded PM capacity
• Working knowledge of digital banking platforms, online/mobile banking, or core banking concepts
• Comfortable managing client relationships and participating in client-facing conversations with supervision and support
• Familiarity with agile product delivery methodologies (Scrum, SAFe, or equivalent)
• Clear written and verbal communication skills; able to prepare client-facing materials and meeting summaries
• Ability to work across teams and follow through on cross-functional commitments
• Bachelor’s degree in Business, Finance, Computer Science, or a related field; or equivalent professional experience

Preferred Qualifications

• Exposure to FIS Digital One, Q2, Backbase, Temenos, Finacle, or comparable digital banking platforms
• Familiarity with API-based integrations, digital channel delivery, or online/mobile banking feature sets
• Experience supporting a client implementation, onboarding, or product rollout in a fintech or banking technology context
• Basic understanding of agile ceremonies, backlog management tools (e.g., Jira, Azure DevOps), and product documentation
• CSPO, CSM, PMP or related project management certification a plus

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you~

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.