Project Manager, Professional Services & Technical Support

Raymond Storage Concepts, Inc.; Cincinnati (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Volunteer time off

Employee discount program

Team-oriented culture

Job summary

Raymond Storage Concepts is seeking a Project Manager for Professional Services & Technical Support. The role requires onsite work five days per week from Cincinnati, OH with travel under 25%.

You will manage data-driven professional services engagements, analyze fleet data, and coordinate technical solutions to help customers maximize connected technology value. The position emphasizes cross-functional collaboration across Sales, Service, Operations, Training, and Engineering, with direct

Qualifications

• Degree in Information Systems, Business Analytics, IT, PM, SCM, Business Administration, or related field or equivalent experience
• Proficiency with Power BI, Excel, PowerPoint, 365, and general computer applications
• Strong analytical skills and ability to translate data into recommendations
• Willingness to learn multiple software, databases, gateways and controls platforms
• Strong project organization and prioritization skills
• Excellent written and verbal communication, able to present to customers
• Occasional evenings and travel to customer facilities or RSC locations (<25%)

Responsibilities

• Transform data into actionable insights across fleet, utilization, maintenance, safety, and operations
• Create data visualizations, reports, and customer business reviews
• Lead professional services projects from planning to implementation with formal project plans
• Understand customer operations, identify pain points, and recommend solutions
• Provide training on connected technology platforms and gateways
• Troubleshoot software, server, gateway and firmware issues and coordinate resources
• Maintain installed-base information, subscription and contract renewal dates, and service records
• Lead or participate in turnover meetings and retrospectives for continuous improvement
• Support development and monetization strategies for professional services

Skills

Power BI

Excel

PowerPoint

Communication

Analytical thinking

Project management

Travel readiness

Education

Bachelor's or Associate's degree in Information Systems / related field

Tools

SQL Server

iW GTS

iRed

Job description

Project Manager – Professional Services & Technical Support

Location: Cincinnati, OH preferred | Columbus, OH or Louisville, KY may also be considered

Schedule: Monday – Friday | Onsite, 5 days per week

Travel: Less than 25%

Turn Data Into Insights. Technology Into Solutions. Projects Into Results.

Are you someone who enjoys digging into data, solving problems, managing projects, and working directly with customers to help them get more from their technology?

Raymond Storage Concepts (RSC) is looking for a Project Manager – Professional Services & Technical Support to join our growing Connected Technology team. This is a unique opportunity to work at the intersection of technology, analytics, project management, and customer success, helping our customers use connected technology and fleet data to make smarter operational decisions.

You won't just be tracking projects. You'll analyze customer data, uncover opportunities, present recommendations, coordinate technical solutions, train customers, troubleshoot challenges, and help shape how RSC delivers professional services and connected technology support.

Location & Work Environment

This is an onsite position requiring in-office work five days per week.

Candidates located in the Cincinnati area will receive first priority. We may also consider qualified candidates located near our Columbus, Ohio or Louisville, Kentucky offices who are able to work onsite five days per week.

Who We Are

Raymond Storage Concepts is a leading provider of customized material handling and intralogistics solutions focused on helping customers optimize their warehouses, fleets, and operations. As an authorized sales and service center for The Raymond Corporation, we combine industry-leading technology with local expertise and support.

Headquartered in Cincinnati, RSC serves customers throughout Ohio, Kentucky, Southeast Indiana, and West Virginia, with regional locations in Columbus and Louisville.

What You'll Do

In this role, you'll become a key resource for RSC's iWAREHOUSE and Connected Technology portfolio, working across departments and directly with customers to turn data and technology into meaningful business results.

You’ll Have The Opportunity To

• Transform data into actionable insights. Analyze fleet, utilization, maintenance, safety, financial, and operational data to identify trends, opportunities, cost savings, and best practices.
• Tell the story behind the numbers. Build data visualizations, reports, and presentations and deliver business reviews directly to customers.
• Lead professional services projects. Manage customer engagements from planning through implementation, using project plans, Gantt charts, tracking tools, and platforms such as vSimple.
• Become a trusted customer resource. Understand customer operations, identify pain points, proactively recommend solutions, and help customers maximize the value of their connected technology.
• Train customers on technology. Provide training and guidance on connected technology platforms and gateways.
• Coordinate technical support. Research and troubleshoot software, server, gateway, firmware, and technology-related issues while coordinating resources and escalating issues when necessary.
• Keep technology running smoothly. Support server health checks, software and firmware updates, documentation, and related technical projects.
• Connect teams to solve problems. Collaborate with Sales, Service, Operations, Training, Engineering, Raymond resources, technicians, and other partners to drive issues through resolution.
• Own critical customer documentation. Maintain installed-base information, subscription and contract renewal dates, professional services hours, and technical support records.
• Learn from every project. Lead or participate in project turnover meetings, retrospectives, and post-implementation reviews to identify opportunities for continuous improvement.
• Help grow our professional services offering. Support the development and execution of strategies for delivering and monetizing annual professional services.

What We’re Looking For

We're looking for someone who is analytical, organized, technically curious, and comfortable working directly with customers. You don't need to know every platform on day one, but you should be someone who enjoys learning new technology and figuring out how all the pieces fit together.

Required Qualifications

• Bachelor's or Associate's degree in Information Systems, Business Analytics, Information Technology, Project Management, Supply Chain Management, Business Administration, or a related field — or equivalent relevant work experience
• Proficiency with Power BI, Microsoft Excel, PowerPoint, Microsoft 365, and general computer applications
• Strong analytical skills with the ability to interpret data and translate findings into meaningful recommendations
• Ability and willingness to learn multiple software, database, gateway, and controls platforms
• Strong project organization and prioritization skills
• Confident written and verbal communication skills, including the ability to present information directly to customers
• Ability to work occasional evenings based on project requirements or time-zone differences (less than 15%)
• Ability and willingness to travel to customer facilities, RSC locations, or other destinations as needed (less than 25%)

Even Better If You Have

• 2+ years of experience with telematics, IIoT, connected technology, information systems, or a related technology-focused business
• Project management experience
• Material handling, fleet management, or asset-analysis experience
• Knowledge of warehouse automation or intralogistics technology
• Experience with server or technology platforms such as SQL Server, iW GTS, iRed, or similar systems
• Experience analyzing data and creating reports using business intelligence or analytics platforms
• Experience supporting customers in a technical or technology-driven environment

What Will Help You Succeed

You’ll thrive in this position if you bring a combination of:

Analytical Thinking – You can dig into data, recognize patterns, and turn information into recommendations customers can actually use.

Project Ownership – You can keep multiple projects, priorities, deadlines, and stakeholders moving in the right direction.

Technical Curiosity – You’re comfortable learning new platforms, systems, databases, and technologies and aren’t intimidated when something needs troubleshooting.

Customer Focus – You enjoy working directly with customers, understanding their challenges, and helping them find solutions.

Communication – You can take technical or data-heavy information and communicate it clearly to different audiences.

Problem Solving – When something isn't working, your instinct is to investigate, identify the cause, and figure out the next step.

Collaboration – You’re comfortable bringing together people from different departments and specialties to get a project across the finish line.

Adaptability – You can adjust when customer needs, technology, project requirements, or priorities change.

Why Raymond Storage Concepts?

At RSC, you'll have the opportunity to work with technology that is changing how warehouses and fleets operate while being part of a collaborative, team-oriented organization.

Our Benefits Include

• Competitive medical, dental, and vision coverage
• Company-paid short-term disability insurance
• Life and disability benefits
• 401(k) retirement plan with company match
• Paid Time Off
• Volunteer Time Off
• Employee Discount Program
• Employee Referral Bonus Program
• A fun, competitive, and team-oriented company culture

If you're looking for a role where you can combine project management, data analytics, technology, problem-solving, and customer interaction — and see the impact of your work firsthand — we'd love to hear from you.

Ready to help customers turn connected technology into smarter operations?

Work Authorization

Candidates must be legally authorized to work in the United States. Raymond Storage Concepts is unable to provide employment visa sponsorship for this position now or in the future.

Relocation

Relocation assistance is not available for this position. Candidates are responsible for any relocation expenses associated with accepting the role.