Project Manager - Operations Program Support

JPMorgan Chase; Columbus (OH); On-site; USD 85,000 - 115,000; Full time

Job summary

JPMorgan Chase in Columbus, OH, seeks a Project Manager - Operations Program Support to lead high-impact cross-functional programs within Consumer & Community Banking Operations. You will drive planning, execution, and delivery while coordinating with senior stakeholders to land optimal solutions.

The role emphasizes innovation, collaboration, and disciplined program management to deliver measurable business value and operational excellence.

Responsibilities

• Manage fast-paced, complex, cross-functional programs or projects with significant business impact.
• Define key roles and responsibilities and ensure appropriate resources are assigned throughout the program/project lifecycle.
• Develop and manage integrated plans, providing regular progress communications to stakeholders.
• Lead teams to actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones.
• Establish best practices and innovate approaches to Program and Project Management, building a continuous improvement model.
• Ensure programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines.

Job description

Project Manager - Operations Program Support

Columbus, OH, United States

Job Information

• Job Identification 210788394

• Job Category Process Improvement

• Business Unit Consumer & Community Banking

• Posting Date 09/08/2026, 05:39 PM

• Locations 3415 Vision Dr, Columbus, OH, 43219, US

• Job Schedule Full time

• Job Shift Day

Job Description

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of Consumer and Community Banking Operations. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do.

As a Project Manager in Performance Consulting, you will be at the forefront of innovating Project and Program Management across Consumer and Community Banking Operations. You will manage complex, high-visibility cross‑division programs or projects by developing a plan, analyzing potential risks/benefits, working with your business partners to land on the best solutions, and driving your team through completion. Your efforts will have a significant impact on the business, requiring you to lead teams, manage resources, and ensure successful delivery of project objectives. You will deliver comprehensive solutions that empower excellence in our clients to achieve their strategic goals, leveraging our expertise in innovation, collaboration, and execution to create lasting value and drive organizational success.

Job Responsibilities:

• Manage fast‑paced, complex, cross‑functional programs or projects with significant business impact.

• Define key roles and responsibilities and ensure appropriate resources are assigned throughout the program/project lifecycle.

• Develop and manage integrated plans, providing regular progress communications to stakeholders.

• Lead teams to actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones.

• Establish best practices and innovate approaches to Program and Project Management, building a continuous improvement model.

• Ensure programs and projects are completed in accordance with all Risk, Control, and other relevant firm‑wide guidelines.

Required Qualifications, Capabilities, and Skills:

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