Project Manager IV - MCS Provider Services

Texas Health and Human Services Commission; Austin (TX); Hybrid; USD 71,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Defined benefit pension

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) seeks a Project Manager IV to lead and coordinate a wide range of operational and strategic initiatives in Austin, Texas. The role reports to the Director of Provider Services and focuses on improving performance, coordinating cross-functional teams, and delivering measurable results.

The position requires a PMP or equivalent certification, a Bachelor's degree, and at least five years of project management experience

Qualifications

• Bachelor’s degree or equivalent work experience.
• At least five years in project management or related roles.
• Experience with operational improvement or healthcare/public sector preferred.
• Active PMP certification or equivalent is required.

Responsibilities

• Lead, plan, coordinate, and monitor projects from initiation to completion.
• Manage a portfolio of Provider Services projects and align with goals.
• Analyze workflows and develop metrics to measure impact.
• Engage stakeholders across teams and communicate effectively.
• Perform other duties to support organizational priorities.

Skills

Project management

Stakeholder engagement

Analytical thinking

Problem solving

Time management

Leadership

Communication

Education

Bachelor's degree

Tools

PMP or equivalent

Job description

Posting ID22945-Posted11/03/2026-Health & Human Services Comm-Daily Operations Claims Admin-Business and Financial Operations-Eligible for Telework-c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title:Project Manager IV - MCS Provider Services
Job Title:Project Manager IV
Agency:Health & Human Services Comm
Department:Daily Operations Claims Admin
Posting Number:22945
Closing Date:11/17/2026
Posting Audience:Internal and External
Occupational Category:Business and Financial Operations
Salary Range:$6,377.50-$10,785.83
Pay Frequency:Monthly
Salary Group:TEXAS-B-26
Shift:Day
Additional Shift:None
Telework:Eligible for Telework
Travel:Up to 5%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Exempt
Facility Location:
Job Location City:AUSTIN
Job Location Address:701 W 51ST ST
Other Locations:None
MOS Codes: 2611,8058,8060,8848,16KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI16

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate for the position of Project Manager IV, reporting to the Director of Provider Services within MCS Operations Management.

The Provider Services area performs and oversees operations that support healthcare providers that participate in the Medicaid program. The primary functions of Provider Services include:

• Oversight of claims processing, payment, appeals and recoupments;
• Management of provider enrollment;
• Management of electronic visit verification; and
• Operation of a call center to assist providers with service authorizations.

The Project Manager leads and coordinates a wide range of operational, strategic, and improvement-focused initiatives. This position manages and tracks traditional projects of varying sizes while also serving as a problem-solving and operational improvement lead for emerging issues, special assignments, and cross-functional initiatives.

The Project Manager independently researches operational challenges, scopes projects, coordinates stakeholders, develops implementation strategies, tracks outcomes, and measures project impact. Projects may include process improvement initiatives, workforce development activities, policy implementation support, system implementation development or maintenance efforts, operational readiness efforts, legislative coordination, and other departmental priorities.

This position requires a highly resourceful and self-directed professional who can work across teams and organizational levels to drive measurable improvements in operational performance, coordination, and service delivery.

Essential Job Functions (EJFs)

Project Management and Coordination.Lead, plan, organize, coordinate, and monitor projects and operational initiatives from initiation through completion, ensuring deliverables, timelines, risks, and stakeholder expectations are effectively managed. Maintain organized project documentation, process improvement records, meeting records, action items, and project artifacts in accordance with organizational standards, operational needs, and project management best practices. (40%)

Project Portfolio Management.Manage the collective portfolio of projects for Provider Services, including selection, prioritization, and oversight of the projects. Ensure projects are properly prioritized to align with MCS and Operations Management goals and strategic direction. (20%)

Process Improvement and Performance Measurement.Support operational excellence initiatives by analyzing workflows, identifying improvement opportunities, identifying root causes for operational issues, and developing metrics to measure project effectiveness and operational impact of improvement efforts. (15%)

Stakeholder Engagement and Communication.Facilitate collaboration and communication across operational teams, leadership, policy staff, clinical staff, vendors, and other stakeholders to support project success and operational alignment. (15%)

Other duties.Perform other duties as assigned to support operational priorities, strategic initiatives, and organizational objectives. (10%)

Knowledge, Skills and Abilities (KSAs)

Knowledge of

• Project management principles, methodologies, and best practices.
• Operational improvement and process analysis methodologies.
• Basic statistical and performance measurement concepts.
• Principles of organizational coordination, stakeholder engagement, and change management.
• Lean Six Sigma or continuous improvement methodologies.
• Medicaid, healthcare operations, or public sector operations preferred.

Skill in

• Strong project management and organizational skills.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Meeting facilitation and stakeholder coordination skills.
• Research and information synthesis skills.
• Data analysis and reporting skills.
• Time management and prioritization skills.
• Conflict resolution and collaboration skills.

Ability to

• Independently research and analyze complex operational issues.
• Manage multiple projects and competing priorities simultaneously.
• Work collaboratively across diverse teams and professional disciplines.
• Communicate effectively with executive leadership, operational staff, technical teams, clinical staff, policy teams, vendors, and other stakeholders.
• Develop actionable recommendations and implement solutions.
• Interpret data and identify meaningful operational trends.
• Adapt to changing priorities and operational needs.

Registrations, Licensure Requirements or Certifications

• Required: Active Project Management Professional (PMP) certification issued by the Project Management Institute (PMI) or a comparable certification from a recognized authority.

Initial Screening Criteria

• Bachelor’s degree from an accredited college or university. Relevant work experience in project management, operations, process improvement, healthcare administration, public administration, business administration or related field. Experience and education can be substituted for each other on a year for year basis.
• At least five years of experience managing projects, operational initiatives, or process improvement efforts.
• Experience with operational improvement, workflow analysis, or organizational performance initiatives.
• Experience in healthcare, Medicaid, public sector operations, or healthcare administration preferred.

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.