Project Manager III

OpenGov Inc.; Chicago (IL); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation

401(k) with company match

Parental leave

Wellness stipend

HSA contributions

Professional development

Catered lunches

Job summary

OpenGov is seeking a Project Manager III to lead cross-functional deployments for multiple public sector customers. You will define scope, timelines, and deliverables, work with sales and solutions teams, and ensure a smooth customer experience.

The role requires at least 3 years of project management in SaaS, strong analytical and communication skills, and proficiency with CRM/PS tools. Occasional travel to customer sites is expected as projects evolve.

Qualifications

• Minimum of 3 years of project management or related experience in a SaaS environment.
• Strong analytical thinking and ability to translate details into the “big picture” views.
• Technical aptitude and proficiency with Professional Services and CRM tools.
• Experience with government budgeting concepts and practices and/or finance/budgeting solutions is a strong plus.

Responsibilities

• Set scope, timeline, and deliverables for multiple customer deployments.
• Organize and manage a portfolio of projects by complexity and scope.
• Be a primary point of contact for project implementation activity.
• Establish project command and control of delivery.
• Partner with cross-functional teams to gather documentation and resources, and set expectations.
• Participate in the sales process as needed.
• Identify early signs of risk and devise mitigation strategies.
• Occasionally travel to customer sites for training and relationship-building.
• Assist in enhancing project delivery methodologies.

Skills

Project management

SaaS experience

Analytical thinking

Process analysis

Strategic thinking

Adaptability

Tools

CRM tools

Professional Services tools

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary

The Project Manager III will demonstrate exceptional ability to Manage Project scope (quality deliverables and customer experience), time (duration), and costs (effort), Manage Communications effectively with internal and external stakeholders, Manage the Solution Development: deliver successful solution deployments in close partnership with cross-functional teams, while Manage Customer Expectations: maintaining a seamless customer experience and overall satisfaction from the process and the results.

Responsibilities

• Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
• Ability to organize and manage a portfolio of projects, with responsibilities varying based on each project's complexity, size, and scope.
• Be a primary point of contact for project implementation activity
• Establish project command and control of project delivery both internally and externally
• Partner with cross-functional teams to gather key documentation and required resources in order to set appropriate expectations with internal and external stakeholders
• Participate in the sales process as needed
• Prospect specific implementation approaches, scope, and plans
• Support Statement of Work creation on an as-needed basis
• Identify early signs of project and customer risks and devise appropriate risk response strategies
• Occasionally travel to customer sites to conduct training and solidify customer relationships
• Assist in enhancing our methodology of project delivery of our growing set of solutions

Requirements And Preferred Experience

• Minimum of 3 years of project management or related experience in a SaaS environment
• Strong aptitude of technology tools and solutions
• Extra strong analytical thinking, strong system perspective, and diligent process analysis skills
• Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view
• Ability to adapt to a rapidly changing product and respond strategically to customer needs
• Technical aptitude and proficiency with Professional Services and CRM tools
• Experience with government budgeting concepts and practices and/or finance/budgeting solutions is a strong plus

Compensation

Chicago, IL: $105,000 - $120,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work For You

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches.