Project Manager - Existing Instillation

Schindler Elevator Corporation; West Valley City (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

Schindler Group in Salt Lake City seeks a Project Manager for Existing Installations to oversee service operations, drive safety, and improve reliability of elevator systems. You will manage customer relations, coordinate maintenance and modernization efforts, and lead cross-functional teams to meet performance targets.

The role emphasizes account management, sales support, and strategic development with a focus on cost efficiency and high service levels in a dynamic environment.

Qualifications

• BS/AS degree preferred, with 3–5 years relevant work experience.
• Supervisory experience preferred.
• Strong negotiation, communication, and interpersonal skills.
• Proficient in building and managing client relationships.
• Ability to balance office and fieldwork with local travel.
• Strong time management and organizational skills.
• Proficient in MS Office applications.

Responsibilities

• Quality, Safety & Compliance: ensure maintenance and service activities meet standards and safety.
• Customer Relationship & Account Management: build and renew service agreements and lead client communications.
• Sales, Strategy & Opportunity Development: identify opportunities and develop profitable solutions.
• Operational Leadership & Workforce Development: plan manpower, train staff, and optimize productivity.

Skills

Supervisory experience

Negotiation skills

Client relationship management

Communication skills

Time management

MS Office proficiency

Problem solving

Education

BS/AS degree

Tools

MS Office

Job description

Location:Salt Lake City,UT,United States

Requisition ID:90211

Jardine Schindler stands for mobility. Mobility needs experts.Join our team in Salt Lake City.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.

Schindler Vietnam was one of the first foreign-owned elevator companies to start operating in Vietnam, back in 1995. It is involved in importing, installing and maintaining Schindler elevators and escalators. In 1998, Schindler started its own factory in Vietnam, which produces brackets, beams and builder's elevators for both local and export purposes. Schindler Vietnam is headquartered in Ho Chi Minh City with branches in Ha Noi and Da Nang and representatives in Can Tho, Hai Phong and Nha Trang.

Project Manager - Existing Instillation

Mobility is the goal

The Project Manager Existing Installations (EI) is responsible for ensuring the quality, safety, and performance of all assigned elevator and escalator service operations while driving customer satisfaction and revenue growth. This role oversees the servicing, repair, and improvement of existing units in alignment with Schindler and customer standards, with a strong focus on safety, cost efficiency, and continuous improvement.

In addition, the position cultivates and manages long-term customer relationships, identifying opportunities for maintenance, repair, and modernization sales. The role serves as the primary liaison between customers and Schindler, ensuring clear communication, high service levels, and proactive account management. Responsibilities also include employee selection, training, and safety oversight for assigned projects, as well as achieving sales targets through strategic account development and industry expertise.

ESSENTIAL FUNCTIONS:

Quality, Safety & Compliance

• Ensure all maintenance and service activities meet company and area quality standards, contract requirements, and customer expectations for performance, reliability, and passenger safety.
• Manage ongoing project audits to verify compliance with quality, completeness, and safety standards.
• Maintain accurate customer records, documentation, and proposals in accordance with company procedures and established policies.

Customer Relationship & Account Management

• Build and maintain strong customer relationships within an assigned territory to secure, renew, and grow service agreements.
• Meet regularly with clients to understand their operational needs and develop tailored solutions that support their property requirements.
• Manage customer inquiries and ensure timely, satisfactory resolution with a focus on revenue generation and retention.
• Oversee accounts receivable for the assigned portfolio, ensuring accurate billing and timely payment collection.
• Maintain proactive, constructive relationships with the local IUEC business agent.

Sales, Strategy & Opportunity Development

• Identify, qualify, and pursue sales opportunities through customer engagement and industry insights, securing profitable solutions that leverage company products and services.
• Introduce new technologies and related services to customers, clearly articulating their value and alignment with customer needs.
• Support sales staff by estimating service orders, scheduling and executing work, and assisting with customer issue resolution.
• Negotiate contract terms that balance customer requirements with company objectives, ensuring mutually beneficial agreements.
• Develop and execute sales strategies aligned with internal product direction and competitive market conditions with minimal supervision.

Operational Leadership & Workforce Development

• Develop and implement programs for manpower planning, employee selection, training, and performance appraisal to support productivity and quality improvement goals.
• Implement route management strategies to ensure consistent preventive maintenance practices while optimizing manpower utilization.
• Foster teamwork, employee engagement, and a strong commitment to quality improvement across the workforce.
• Evaluate and recommend tooling investments that enhance productivity and operational efficiency.
• Collaborate closely with the field technicians to drive lead generation and deliver a seamless customer experience from initiation through completion.

Requirements

• BS/AS degree preferred or ; 3-5 years relevant work experience
• Prior supervisory experience preferred
• Solid problem solving and proven negotiating skills, high sense of urgency, strong communication and interpersonal skills.
• Proficient in building and managing client relationships.
• Demonstrated ability to handle a mix of office and fieldwork, with flexibility for local travel and managing customer interactions.
• Effective presentation skills and proficiency in MS Office applications.
• Excellent time management and organizational skills.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.