Project Manager – Customer Engagement, Accelerated Transformation

McKesson; Richmond (VA); On-site; USD 107,000 - 179,000; Full time

Job summary

McKesson is seeking a proactive Project Manager, Customer Engagement to lead cross‑functional coordination around the separation of its Medical‑Surgical unit into a standalone entity. You will align Sales, Customer Experience, Operations, Legal, Finance, IT, Communications, and other partners to identify, document, and track customer‑facing activities essential for a smooth transition.

The ideal candidate brings strong stakeholder management, disciplined follow‑through, and the ability to

Qualifications

• Bachelor’s degree or equivalent.
• 5+ years of project management experience.
• Ability to manage complex, cross‑functional project plans, dependencies, risks, issues, decisions, and deliverables in a matrixed environment.
• Excellent written and verbal communication skills.

Responsibilities

• Lead cross‑functional efforts to identify, document, and validate customer impacts.
• Build and maintain integrated project plans, trackers, and logs for customer separation activities.
• Coordinate business asks related to customer readiness, data requests, approvals, and dependencies.
• Facilitate working sessions with multiple stakeholders to gather inputs and drive actions.
• Partner to coordinate customer messaging, review cycles, and readiness materials.
• Identify risks, issues, blockers, and decisions; elevate with recommendations.
• Prepare leadership updates, dashboards, and summaries showing progress and risks.
• Ensure action items and owners stay on track through planning and execution.

Skills

Cross-functional leadership

Project planning

Stakeholder management

Executive communication

Storytelling decks

Urgent delivery

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365

Google Workspace

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

As McKesson prepares to separate its Medical‑Surgical business unit into a standalone entity,we are seeking a Project Manager, Customer Engagement to lead the cross‑functional coordination of customer impacts, communications, and actions driven by the separation.This role will partner closely with Sales, Customer Experience, Operations, Legal, Finance, IT, Communications, and functional workstream leads to identify, document, coordinate, and track customer‑facing activities required to support a smooth transition.

The ideal candidate is a proactive, business‑oriented project manager who can bring structure to complex, fast‑moving work, translate separation impacts into clear action plans, and ensure customer‑related dependencies, decisions, and communications are visible, coordinated, and executed on time. This role requires strong stakeholder management, disciplined follow‑through, and the ability to communicate clearly with both project teams and senior leaders.

Key Responsibilities:

• Lead cross‑functional efforts to identify, document, and validate customer impacts resulting from the separation, including customer‑facing process, system, contract, billing, communications, and support considerations.
• Build and maintain integrated project plans, trackers, decision logs, risk logs, and dependency maps for customer‑related separation activities across business and functional workstreams.
• Coordinate and track business asks related to customer readiness, including data requests, decision needs, customer lists, communication inputs, approvals, and functional dependencies required to support separation milestones.
• Facilitate working sessions with Sales, Customer Experience, Operations, Legal, Finance, IT, Communications, and other business partners to gather inputs, align on actions, confirm ownership, and drive timely resolution of open items.
• Partner with Communications, Sales, Legal, and business owners to coordinate customer messaging needs, review cycles, approval timelines, audience segmentation, and readiness materials.
• Proactively identify risks, issues, blockers, and unmade decisions that could affect customer readiness or experience; elevate concerns with clear recommendations and proposed next steps.
• Prepare concise, leadership‑ready updates, dashboards, and summary materials that communicate progress, key decisions, risks, dependencies, and next steps across the customer engagement workstream.
• Maintain strong follow‑through on action items, owners, due dates, and dependencies to ensure customer‑facing deliverables remain on track through separation planning and execution.

We’reLooking for Someone Who:

• Thinks strategically and executes precisely – Connects business needs with operational realities and translates complex challenges into actionable plans
• Influences with clarity – Communicates effectively across all levels (executive to working teams), driving alignment and sustained momentum
• Is a compelling storyteller – Builds visually engaging and executive‑ready PowerPoint decks that clearly communicate strategy, progress, and impact to drive buy‑in and decision‑making
• Is curious and resourceful – Asks thoughtful questions, explores new ideas, and thrives in ambiguity
• Acts with urgency – Moves projects forward despite obstacles, staying focused on outcomes
• Builds strong partnerships – Fosters collaboration, trust, and alignment across diverse teams

Basic Qualifications:

• Bachelor’s degree or equivalent
• 5+ years of project management experience
• Demonstrated ability to manage complex, cross‑functional project plans, dependencies, risks, issues, decisions, and deliverables in a matrixed environment.
• Excellent written and verbal communication skills, with the ability to synthesize complex inputs into clear action plans, executive summaries, meeting notes, and stakeholder updates.

Preferred Qualifications:

• 8+ years of project management experience
• Strong understanding of customer‑facing business processes and the ability to anticipate how operational, system, contractual, or communication changes may affect customers and internal support teams
• Experiences supporting separation, M&A, or large‑scale transformation initiatives.
• PMP, Agile, or Six Sigma certification
• Advanced proficiency in Microsoft 365 and Google Workspace
• Proven ability to lead in a matrixed environment and navigate ambiguity

About McKesson Medical‑Surgical

McKesson Medical‑Surgical (MMS), which is expected to become Wellverse in early 2027, is a subsidiary and publicly reported segment of the McKesson Corporation. MMS distributes medical‑surgical supplies, pharmaceuticals, diagnostic equipment and supplies, along with other solutions and services to virtually every type of healthcare setting and provider outside of the traditional hospital. These markets – often referred to as Alternate Care or Non‑Acute Care – include physician offices, surgery centers, long‑term care providers, laboratories, home health and hospice agencies, health systems, government facilities and online marketplaces and retailers.

Alternate Care markets are growing rapidly and MMS is proud to be a leader in this space. With a team of approximately 8,000 employees, a network of 15 distribution centers and approximately 900 delivery vehicles, we collaborate with more than 2,200 leading manufacturers and serve over 200,000 customer accounts across the U.S. Our catalog includes more than 270,000 SKUs of branded and private‑label medical‑surgical products – from bandages to specialty pharmaceuticals and COVID‑19 tests.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$107,300 - $178,800

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!