Project Manager - 1746

West Star Aviation; Statesville (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K match

Paid time off

Job summary

West Star Aviation in Statesville, NC is seeking a Project Manager to lead multiple aircraft maintenance projects, coordinate with customers and internal teams, and manage work orders from deposit to close. The role requires independent work style and strong communication.

You will ensure on-time delivery, FAA compliance, and clear status updates while maintaining a high level of customer service and project oversight in a fast-paced MRO environment. Travel may be required occasionally.

Qualifications

• 5–8 years of experience in business aviation MRO
• Experience with FAA paperwork and aviation billing processes is preferred
• Ability to manage multiple projects and coordinate with customers and internal teams

Responsibilities

• Lead and coordinate aircraft maintenance projects from start to finish
• Serve as central point of contact for customers and West Star personnel
• Ensure on-time delivery and FAA compliance while managing work orders and deposits

Skills

Project management

Communication

Customer service

Multitasking

Education

High school diploma or equivalent

A&P license or college degree

Tools

MRO work-order software

Job description

Project Manager - 1746

Full Time

On-Site

Statesville, NC, USA

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as a Project Manager at West Star:

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the Senior Project Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support are critical.

You Will Be ESSENTIAL To Many FUNCTIONS Including

• Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
• Pre‑arrival coordination of assigned customer projects. Arrival de‑brief coordination.
• Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
• Assistance with any department if problems arise.
• Central point of contact for customers and West Star personnel.
• Work independently on projects and coordinate multiple projects as assigned. Schedule and work quality are essential in these functions.
• Work with customer in project management, pricing and customer support roles.
• Assist as necessary with Sales and Contracts Departments for assigned aircraft.
• Post departure follow up with customer.
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job‑related duties as assigned by management.

Your Education

What you’ll need to bring with you:

A High school diploma or equivalent.

Airframe and Powerplant (A&P) license or college degree highly preferred.

Management, leadership, and customer service training beneficial.

A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Your Experience

5‑8 years prior experience in business aviation MRO activities is preferred with demonstrated customer‑facing accountability.

Thorough proficiency in FAA paperwork, MRO work‑order management software, and aviation billing processes.

Proven ability to work independently, manage multiple concurrent aircraft, and resolve shop conflicts.

Your Initiative

We’re looking for team players who are self‑motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills and follow all company/FAA safety rules and guidelines.

Your Sense Of Responsibility

Perform all work in accordance with Federal Aviation Administration guidelines.

Follow all company and safety rules during performance of duties.

Maintain customer oriented work habits.

Direct the work and flow of multiple projects.

Assistance in completion of work orders, FAA paperwork and billing items.

Some travel may be required.

Other Particulars

Physical Requirements

Lifts 50 lbs.

Routine walking, bending, squatting, sitting and use of stairs.

Routing or repetitive physical motion with arms and hands.

Basic personal computer operations.

Mental Requirements

Work with others in a professional manner.

Prioritize workload.

Coordinate projects.

Extensive customer contact skills.

Understanding and implementation of regulations and guidelines.

Supervision

Work with minimal supervision.

Work with other project managers coordinating projects in a cooperative manner.

Working Conditions

The majority of work will be accomplished in an office environment.

Will also work in a hangar environment which can include varied temperatures from very hot to very cold.

Some varied positions in and around aircraft.

Equipment Used

Personal computer.

Company Description

With over 78 years of industry experience, West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full‑service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.