Project Manager

DOC Services Inc.; Rock Hill, Northern (SC, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

DOC Services Inc. seeks a Project Manager to lead the day-to-day delivery of a national inspection program across client sites.

You will keep schedules on track, ensure client reports are accurate and on time, and serve as the primary contact for the client's project team—collaborating with management, field leadership, and support teams. You will manage master scheduling, review findings, and verify crew qualifications while ensuring safety, data integrity, and budget alignment across multiple

Qualifications

• High school diploma or GED required; degree in CM/engineering/business a plus.
• 3+ years in PM, program coordination, or field operations leadership.
• Experience managing multiple projects and meeting SLAs.
• Proficient in Excel (pivot tables) and Office suite.
• Willingness to travel ~7–10 days per month; valid driver’s license.

Responsibilities

• Lead project delivery: manage master schedule and regional routing to ensure on-time completion.
• Review each findings report for accuracy to ensure correct parts are ordered.
• Monitor service levels and flag trends to stay ahead of issues.
• Maintain clean project data: site, location, and part-level records.
• Escalate safety concerns and document corrective actions.
• Verify crew qualifications before billable work and maintain training records.
• Be the client's main project contact: run status calls and provide updates.
• Plan scheduling and crew deployment with Field Service leadership.
• Coordinate materials, site access, and permits before mobilizing crews.
• Monitor project financials and margins; align with pricing model.
• Support smaller projects, retrofits, surveys, and program tasks.
• Coach field teams to improve skills and documentation quality.

Skills

Project management

Scheduling

Client communication

Data analysis

Microsoft Excel

Office suite

Multi-site leadership

Travel readiness

Education

High school diploma or GED

Bachelor’s degree in construction management or related field

Tools

SAMPro

DWG/viewer tools

Job description

Description

Hybrid role

Description

At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1500 stores across the US our full certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reducing down time and minimizing the impact of our customers’ bottom line.

The Project Manager runs the day-to-day delivery of one of DOC Services' national inspection programs and supports other projects across our portfolio. You'll keep schedules on track, make sure client reports are accurate and on time, and serve as the main point of contact for the client's project team — working closely with Project Management, Field Service leadership, and support teams to keep field work aligned with client expectations, safety standards, and budget.

• Lead Project Delivery: Build and maintain the master schedule, group sites into efficient regional routes, and keep projects moving to on-time completion.
• Review Findings Reports: Review each findings report before it reaches the client to ensure accuracy, so the right parts get ordered the first time.
• Meet Service Level Commitments: Track performance against contracted service levels (turnaround, completeness, schedule adherence) and get ahead of trends early.
• Keep Project Data Clean: Make sure site, location, and part-level data is complete and correct so sites are never closed out with gaps.
• Escalate Safety Concerns: Immediately elevate any unsafe rack conditions — notify store management, document the area, and issue a written critical-finding notice.
• Confirm Crew Qualifications: Verify technicians hold required certifications before billable work and keep training records current for client audits.
• Be the Client's Project Contact: Run status calls, manage escalations, and turn field activity into clear updates for clients and DOC leadership.
• Plan Scheduling & Crew Deployment: Partner with Field Service leadership to assign crews to efficient regional routes, with buffer for weather or availability.
• Coordinate Materials & Site Access: Work with Project Support and permit coordinators to confirm materials, site access, and permits before crews mobilize.
• Watch Project Financials: Manage projects to their pricing model, focus on route density and first-visit completion, and flag margin concerns early.
• Support Other Projects: Carry a rotating mix of smaller projects, retrofits, surveys, and program support work.
• Coach Field Teams: Help technicians and field leads grow their skills and documentation quality, sharing feedback with Field Service leadership

Requirements

• High school diploma or GED required; a degree in construction management, business, engineering, or a related field is a plus.
• 3+ years in project management, program coordination, or field operations leadership. Multi-site or national program experience is a strong plus.
• Comfortable managing multiple projects at once, keeping schedules on track, and working independently.
• Experience managing to Service Level Agreements is a strong plus
• Organized and detail-oriented with data. Proficient in Microsoft Excel (including pivot tables) and the Office suite; SAMPro or field inspection app experience is a plus.
• Working knowledge of pallet rack and cantilever rack systems and applicable safety standards (RMI/ANSI MH16.1, OSHA). Rack damage assessment experience is a strong plus.
• Able to read and mark up rack layout drawings (.dwg or similar), or willing to learn.
• Clear written and verbal communicator, comfortable leading client calls and writing client-ready updates.
• Travel: approximately 7–10 days per month to client sites, including occasional overnight and multi‑day trips. Valid driver's license required.