We are a project-based, professional-services business specializing in the design, programming, installation, commissioning, and support of industrial automation and intelligence systems. Our technical focus areas include Automation & Controls, Brilliant Operations, Factory Transformation, Cyber & Network Infrastructure, and 24/7 OT Support. We partner with clients across key industries such as Life Sciences, Food & Beverage, Consumer Goods (CPG), Chemical, Oil & Gas, Aerospace & Defense (A&D), and Critical Infrastructure. Note that this is a professional services environment, not a construction site or a plant operation.
This Project Manager serves as the front-line of customer engagement, running a portfolio of industrial automation projects for manufacturing customers. You will own the scope, schedule, budget, quality, safety, and the customer relationship, with success measured primarily on the gross profit your portfolio delivers each month alongside customer satisfaction.
Reporting Structure
- Reports to: Operations Manager (with a dotted line to the PMO).
- Direct Reports: None. This role requires matrix organization teambuilding and leading by influence.
Key Responsibilities
- Own the Project Outcome: Primarily responsible for the successful delivery of every project in your portfolio, balancing seven key constraints: customer satisfaction, team satisfaction, quality, safety, scope, schedule, and budget.
- Manage the Customer: Act as the customer's day-to-day counterpart and primary NPS contact, providing proactive communication and stakeholder management.
- Run the Schedule and Reporting: Build and own the project schedule, ensuring all reporting is delivered accurately and on time.
- Manage the Economics: Utilize scope and costing provided by the commercial offer group, adapting plans dynamically and creatively to hit margin targets.
- Lead by Influence: Source and lead project teams drawn from regional and specialist pools, holding people accountable without having direct reports.
- Ensure Safety: Proactively enforce safety requirements and ensure the team understands that working safely is paramount.
Competency Profile & Qualifications
- Technical Integration Expertise: Proven experience delivering automation or systems integration projects end-to-end. Must possess strong controls knowledge (PLCs, DCS, SCADA, HMI, MES) and the ability to critically read scopes and estimates. Must be technical enough to effectively lead engineering teams.
- Manufacturing Environment Experience: Demonstrated history of delivering projects into operating plants, handling shutdowns, commissioning, and navigating production realities. Experience in regulated industries is a strong plus.
- Project Management Discipline: Firmly grounded in PMI / PMBOK principles, with a PMP certification considered a plus. Highly disciplined with schedules, baselines, change control, and producing on-time reporting.
- Financial & Contract Acumen: Adept at managing project budgets, forecasting, and navigating complex professional-services estimates, contract terms, and change orders. Accustomed to being measured on project margins, not just milestones.
- Customer-Facing Leadership: Excellent, professional, and candid communicator who ensures "no surprises" for the customer and can manage stakeholders at all levels. Has a track record of turning closed projects into the next opportunity.
- Location & Travel: Based at a regional operations hub with travel required to customer sites as projects dictate, specifically for in-plant commissioning.