Project Manager

IICRC; Downers Grove (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

ServiceMaster in Downers Grove, IL is seeking a Project Manager to coordinate disaster restoration projects from inception to completion, ensuring adherence to the scope of work and delivering high-quality outcomes. You will meet with customers, generate estimates, manage crews, and ensure all paperwork is accurate.

Responsibilities include leading field operations, forecasting sales, and building partnerships with insurance adjusters and vendors while maintaining safety and compliance.

Qualifications

• Two-year degree in business, marketing, management, or related field.
• Proven disaster mitigation and estimating experience.
• Proficient with Xactimate and Symbility estimating software.
• Ability to use handheld devices and learn new tech.
• Valid driver's license.
• Four-year degree preferred (education).
• Experience with contract sales management and TPAs (preferred).
• DocuSketch experience (preferred).

Responsibilities

• Manage restoration projects through their lifecycle, ensuring high-quality work and strict adherence to the scope of work.
• Direct production crews and delegate project tasks effectively without compromising accountability.
• Oversee documentation by maintaining timely, accurate project paperwork and completing inputs across internal PM systems.
• Enforce compliance with all company policies, safety protocols, and Employee Handbook guidelines.
• Execute the Sales Program to ensure stable revenue across residential, commercial, and disaster restoration sectors.
• Forecast sales revenue by category on a quarterly and annual basis to meet growth goals.
• Identify new opportunities by analyzing territory data and collaborating with Sales/Marketing.
• Build strategic partnerships with clients, insurance adjusters, subcontractors, and vendors to promote growth.
• Conduct field evaluations and regular training/retraining meetings with sales personnel to maintain service standards.

Skills

Disaster mitigation

Construction estimating

Xactimate

Symbility

Handheld devices

Driver's license

Education

Two-Year Degree

Four-Year Degree

Tools

Xactimate

Symbility

DocuSketch

Job description

Project Manager
Downers Grove, IL

The Project Manager coordinates, assigns, and manages disaster restoration projects from inception to completion while strictly adhering to the defined scope of work. This role is responsible for meeting with customers, generating accurate estimates, managing production crews, and ensuring high-quality workmanship. As the primary point of contact, the Project Manager maintains seamless communication with customers and property adjusters while ensuring all internal project management systems and required paperwork are accurately completed.

Reporting Structure

• Primary Supervisor: Reports directly to the Branch Manager.
• Direct Reports: Manages employees when assigned to a specific project.

Duties & Responsibilities

Project & Operations Management

• Manage restoration projects through their entire lifecycle, ensuring high-quality work and strict adherence to the scope of work.
• Direct production crews and delegate project tasks effectively without compromising ultimate accountability for performance.
• Oversee documentation by maintaining timely, accurate project paperwork and completing inputs across all internal project management systems.
• Enforce compliance with all company policies, safety protocols detailed in the DSI Safety Manual, and guidelines in the Employee Handbook.

Sales & Relationship Management

• Execute the Sales Program consistently to ensure stable revenue across residential, commercial, and disaster restoration sectors.
• Forecast sales revenue by category on a quarterly and annual basis to meet established growth goals.
• Identify new opportunities by continuously analyzing territory data and collaborating with the Sales and Marketing team.
• Build strategic partnerships with clients, insurance adjusters, subcontractors, and vendors to promote business growth.
• Conduct field evaluations and regular training/retraining meetings with sales personnel to maintain service standards.

Required Qualifications

• Education: Two-Year Degree in Business, Marketing, Management, or a related field.
• Experience: Proven experience in disaster mitigation and construction estimating.
• Software/Tools: Proficiency with Xactimate and Symbility estimating software.
• Tech Savvy: Functional understanding of handheld smart devices and a strong aptitude for learning new technology.
• License: Valid Driver’s License.

Preferred Qualifications

• Education: Four-Year Degree in Business, Marketing, Management, or a related field.
• Experience: Prior contract work sales management experience and familiarity working with Third-Party Administrators (TPAs).
• Software: Experience utilizing DocuSketch.

Performance Measurements

• Sales Targets: Meet all sales forecasts within a 5% variance (Exceptional performance: Exceeding forecasts by 20%).
• Account Development: Secure at least two secondary insurance agencies per week and one major agency per month as active clients.
• Budget Management: Maintain the sales department within established budget guidelines (Exceptional performance: Reducing expenditures by 20%).
• Operational Efficiency: Keep all project documentation up to date and manage/train team members effectively.

Working Conditions

• Environment: Split between a climate-controlled office and active job sites.
• Adverse Conditions: Exposure to extreme weather conditions ranging from extreme heat to extreme cold on damage sites.
• Physical Demands: Regular walking, bending, reaching, crouching, and driving. Must have the mechanical aptitude to handle standard field gear.

Physical & Mental Requirements

• Physical Lifting: Ability to lift, push, pull, and carry large items weighing up to 70 pounds.
• Sensory Demands: Full use of sight, hearing, speech, and smell to safely navigate hazardous property environments.
• Mental Capacity: High aptitude for clear verbal/written English communication, client relations, team management, and basic mathematical calculations.

Equal Employment Opportunity Employer/ Veterans Welcomed!

Compensation: $70,000.00 - $90,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.