Project Leader II

Serco; Washington (District of Columbia); On-site; USD 116,000 - 130,000; Full time

Job summary

Serco is seeking a qualified ITPM support professional to join a 14-person contractor team supporting a DHS OCIO IT PMO. You’ll assist with IT capability requests, program management, systems engineering, test and evaluation, license management, and financial operations, enabling end-to-end project delivery for critical government IT systems.

You will act as a Scrum Master for software efforts, maintain SharePoint data, and prepare documentation and presentations.

Qualifications

• Bachelor’s degree or equivalent experience; high school diploma accepted with relevant experience.
• A minimum of 5 years of customer support experience.
• A minimum of 4 years’ experience performing project management support activities.
• A minimum of 1 year experience performing scrum master activities.
• Experience as an IT project manager.
• Excellent written and oral communication.
• Excellent interpersonal skills.
• Excellent organizational skills.
• Proficient in the Microsoft Office suite of product.

Responsibilities

• Provide the full range of project management support activities for the planning, development, integration, implementation, and deployment of IT systems.
• Assist in developing and managing an IT User Acceptance Test.
• Prepare IT project documentation, reports, and presentations.
• Perform the duties of a scrum master for software development efforts.
• Monitor and track the status of IT projects.
• Maintain IT project data in a SharePoint information management system.
• Arrange, organize, schedule, and facilitate project team meetings.
• Prepare project meeting summaries and document action items.
• Assist in conducting reviews and assessments of new IT capability requests to address the end-user’s business needs.
• Collaborate with technical and non-technical stakeholders to define IT system requirements.

Skills

Customer support

Project management support

Scrum master

IT project management

Communication

Interpersonal skills

Organizational skills

Microsoft Office

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Position Description & Qualifications

You will be part of an 14-person contractor team providing support services to a DHS component’s Office of the Chief Information Officer (OCIO), with primary support to the Information Technology (IT) Program Management Office (PMO). Support activities for the contractor team include the review and vetting of new IT capability requests; Program and Project Management support; Systems Engineering support; Quality Assurance, and Test and Evaluation activities; Software License Management; Content / Knowledge Management; and Financial Management support activities to include Capital Planning and Investment Control (CPIC) and Financial Operations (FINOPS).

Job Responsibilities

• Provide the full range of project management support activities for the planning, development, integration, implementation, and deployment of IT systems.
• Assist in developing and managing an IT User Acceptance Test.
• Prepare IT project documentation, reports, and presentations.
• Perform the duties of a scrum master for software development efforts.
• Monitor and track the status of IT projects.
• Maintain IT project data in a SharePoint information management system.
• Arrange, organize, schedule, and facilitate project team meetings.
• Prepare project meeting summaries and document action items.
• Assist in conducting reviews and assessments of new IT capability requests to address the end-user’s business needs.
• Collaborate with technical and non-technical stakeholders to define IT system requirements.
• Evaluate potential technology solutions to address IT system capability gaps and requirements.
• Assist in the development of business process workflows.
• Assist in the development of procurement documents.
• Conduct peer reviews on other contractor team deliverables to ensure quality standards are met.
• Assist in responding to internal and external data calls for IT programs and projects.

Required Skills And Qualifications

• Bachelor’s Degree from an accredited college or university; willing to accept a High School diploma and relevant years of experience in lieu of a degree
• A minimum of 5 years of customer support experience
• A minimum of 4 years’ experience performing project management support activities
• A minimum of 1 year experience performing scrum master activities
• Experience as an IT project manager
• Excellent written and oral communication
• Excellent interpersonal skills
• Excellent organizational skills
• Proficient in the Microsoft Office suite of product

Desired Skills And Qualifications

• Bachelor’s or Master’s Degree in an IT field of study
• Experience assisting stakeholders throughout the User Acceptance Testing lifecycle process and writing User Acceptance Testing artifacts
• Experience performing project management support activities for IT systems
• Experience performing project management support activities for a federal government customerExperience supporting a Chief Information Officer (CIO) organization
• Experience performing Systems Engineering activities
• Experience developing Independent Government Cost Estimates (IGCEs)
• Understanding of the DHS Systems Engineering Lifecycle (SELC)
• Understanding of the DHS Acquisition Lifecycle Framework (ALF)
• Understanding of the cybersecurity requirements for fielding an IT solution / system
• Project Management Professional (PMP) certification
• Active Scrum Master certification
• Proficient in the use of Microsoft Project for project management
• Ability to work independently and as a member of a team
• Ability to quickly adapt to the customer's changing priorities and objectives
• Ability to manage diverse activities and meet competing deadlines
• Ability to work and collaborate in a virtual environment

In compliance with state and local laws regarding pay transparency, the salary range for this role is $116,326.95 to $130,000.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer

If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.