Project Director - DE Highway Client Service Leader

HNTB; Allentown (Lehigh County); Hybrid; USD 120,000 - 160,000; Full time

Job summary

A leading engineering firm is seeking an experienced Project Director to serve as the DelDOT Client Service Leader. This role involves managing and delivering large infrastructure projects while developing strategic client relationships. Candidates should have at least 12 years of relevant experience, including 4 years managing mega projects. The position requires strong financial oversight, team leadership, and the ability to navigate client needs effectively. This role is based in Allentown, with potential for remote flexibility.

Qualifications

• 12 years relevant experience including 4 years of managing mega projects.
• Experience in client service leadership.
• Professional Engineer (PE) certification preferred.

Responsibilities

• Develop and nurture key client relationships.
• Responsible for overall financial performance on projects.
• Supervise and mentor project teams.
• Lead pursuits of mega projects.

Skills

Client relationship management

Financial management

Project management

Team leadership

Education

Bachelor’s degree in relevant field

Master’s degree

Job description

What We're Looking For

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

This Project Director position will serve as the DelDOT Client Service Leader (CSL). The DelDOT CSL is chiefly responsible for discovering value for their client. The CSL is expected to develop a client-level driven strategic plan, have a comprehensive knowledge of the client, develop a vertical relationship system through the client organization, develop a client lifecycle plan, develop and leverage a client service team, monitor delivery, grow sales and revenue, and foster ultimate client satisfaction.

In addition to the DelDOT CSL role, this position also serves as the primary client liaison for multiple projects and clients. The Project Director is responsible for managing and delivering all aspects of one or more mega ($5M+) and/or super mega ($25M+) projects including contracting, project controls, quality, risk and change management. The Project Director implements the firm’s project delivery plan using HNTB's Sophisticated Delivery Approach (SDA) on each project.

What You'll Do

• Develops and nurtures key client relationships and is the primary company contact on assigned projects. Communicates effectively with clients to identify needs and evaluate alternative business solutions and strategies.
• Responsible for financial performance on projects. Proactive management of cash, budget, schedule and project scope to ensure adherence to project goals and completion to the client's satisfaction.
• Sets priorities, obtains commitments, and engages required resources through collaboration with Group Directors, Department Managers and/or Section Managers to staff projects according to the project Work Plan.
• Collaborates with office and division leadership in solving challenges and ensuring business objectives are met.
• Supervises and mentors team to achieve overall project objectives. Where appropriate, oversees the project's Project Manager(s). Responsible for/oversees project staffing, including, but not limited to; recruitment, hiring, development, retention and succession of project staff; development of plan for project staff reporting; and support for performance and compensation reviews.
• Leads pursuits of mega projects and/or actively involved as part of the pursuit team for super mega projects. Partners with Client Service Leaders to develop long term strategies to identify and pursue additional business opportunities with key clients and with pursuit champions on efforts for mega and super mega projects in accordance with HNTB's Sophisticated Sales Approach (SSA). Works with the pursuit team and marketing resources to prepare appropriate proposal and presentation materials. Leads interview and proposal presentations to the client as well as general presentations within the industry.
• Performs other duties as assigned.

What You'll Need

• Bachelor’s degree in relevant field and 12 years of relevant experience including 4 years experience successfully managing and delivering mega and/or super mega projects

What We Prefer

• DelDOT Experience
• Master’s degree
• 20 years relevant experience
• Professional Engineer (PE) certification
• Project Management Professional (PMP)

Additional Information

Click here for benefits information: HNTB Total Rewards

Click here to learn more about Equal Opportunity Employer/Disability/Veteran

Visa sponsorship is available for this position.

Locations: Allentown, PA (Lehigh Valley), Harrisburg, PA, King of Prussia, PA (Norristown), Philadelphia, PA (Pennsylvania), Pittsburgh, PA, Wilmington, DE

Notice To Third-party Agencies HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.

Job Type: Regular

Full/Part Time: Full time

Job Category: Engineering Group

ReqID: R-29200