Project Director

ServiceMaster by Haven Restoration Group; Fletcher (NC); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Dental insurance

Paid time off

Training & development

Job summary

ServiceMaster by Haven Restoration Group in Fletcher, NC is seeking a Project Director to lead the full lifecycle of restoration and reconstruction projects. You will own revenue, gross margin, and client satisfaction while guiding estimating, scope development, scheduling, and field execution.

This leadership role requires strong communication with carriers, clients, and team members. Responsibilities include coordinating inspections, producing detailed estimates with Xactimate, managing change

Qualifications

• High school diploma required.
• Valid driver’s license with satisfactory driving record.
• 5+ years in construction project management and estimating.
• Bachelor’s degree in Construction Management, Business, or related field preferred.
• Strong proficiency with Xactimate.
• Experience supervising and developing team members.

Responsibilities

• Conduct site inspections to assess scope of loss.
• Develop detailed reconstruction estimates using Xactimate.
• Review and refine scopes for accuracy and profitability.
• Identify and capture change orders and supplemental opportunities.
• Manage estimate revisions based on carrier feedback.
• Oversee projects from contract signing through final completion.
• Develop project schedules and coordinate labor, materials, and subcontractors.
• Conduct regular site inspections to monitor quality and progress.
• Ensure work is performed safely and in compliance with company standards.
• Resolve scope discrepancies, field issues, and customer concerns.
• Maintain accurate project documentation including notes, photos, and reports.

Skills

Project management

Estimating

Negotiation

Leadership

Education

Bachelor's degree in Construction Management, Business, or related field

High school diploma

Tools

Xactimate

Job description

Project Director

Position Overview

The Project Director is an operational leader responsible for the full lifecycle of restoration and reconstruction projects - from estimating and scope development through execution, financial performance, and final closeout. The Project Director is responsible for revenue generation through accurate estimating, margin protection through disciplined job cost management, and operational excellence through strong field knowledge. In addition to personally managing complex or high-value projects, the Project Director supports estimating strategy to ensure work is won correctly and executed profitably. This position owns production revenue, gross profit performance, and client satisfaction.

Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Dental insurance
• Paid time off
• Training & development

Core Responsibilities

• Conduct site inspections to assess scope of loss and construction requirements.
• Develop detailed reconstruction estimates using Xactimate in accordance with carrier guidelines.
• Review and refine scopes to ensure accuracy, completeness, and profitability.
• Identify and capture change orders and supplemental opportunities.
• Manage estimate revisions based on carrier feedback.
• Support business development efforts by providing technical expertise during client meetings.
• Ensure projects are bid and contracted at margins aligned with company targets.

Project Management & Execution

• Oversee projects from contract signing through final completion.
• Develop project schedules and coordinate labor, materials, and subcontractors.
• Conduct regular site inspections to monitor quality and progress.
• Ensure work is performed safely and in compliance with company standards.
• Resolve scope discrepancies, field issues, and customer concerns.
• Maintain accurate project documentation including notes, photos, and reports.

Financial & Job Cost Accountability

• Own gross profit performance across assigned projects.
• Monitor labor efficiency, subcontractor costs, and material usage.
• Ensure all billable events are captured and communicated.
• Review budgets and cost reports to prevent margin erosion.
• Partner with accounting to ensure accurate billing and timely collections.
• Support AR efforts on escalated accounts when needed.

Client & Carrier Relations

• Serve as senior point of contact for property owners and insurance adjusters.
• Lead complex claim negotiations and supplemental discussions.
• Maintain strong carrier and referral partner relationships.
• Ensure client satisfaction from initial contact through project completion.

Requirements

• High school diploma required.
• Valid Driver's License with satisfactory driving record.

Preferred Qualifications

• Ability to participate in on-call rotation as required.
• Bachelor's degree in Construction Management, Business, or related field preferred.
• 5+ years of construction project management and estimating experience.
• Strong proficiency in Xactimate
• Proven track record managing project financial performance.
• Deep understanding of residential and commercial building systems.
• Experience supervising and developing team members.
• Strong negotiation and carrier communication skills.
• Excellent organizational and leadership abilities.

Preferred Certifications

• WRT – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician

Physical Requirements & Working Conditions

This role requires frequent job site visits and the ability to:

• Lift up to 70 pounds when necessary.
• Navigate active construction sites safely.
• Work in varying indoor and outdoor conditions.
• Wear required PPE, including respirators when necessary.

Role Impact

• Revenue growth
• Gross profit performance
• Estimate accuracy
• Operational efficiency
• Client satisfaction
• Team development

This is a leadership position that directly influences the financial health and scalability of the organization.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.