Project Coordinator

Siemens Mobility; Raleigh (NC); Hybrid; USD 75,000 - 101,000; Full time

Job summary

Siemens Mobility in Wendell, NC is seeking a Project Coordinator to drive high-level warranty case resolutions by coordinating across engineering, PM, sales and manufacturing. The role requires managing multiple cases, ensuring timely closures, and maintaining proactive updates with stakeholders.

The position is hybrid and based in Wendell, NC, with travel up to 10% and the chance to collaborate with global teams on corrective actions to improve quality and customer satisfaction.

Qualifications

• 1+ years of project management or customer service experience.
• Applicants must be authorized to work in the US without sponsorship now or in the future.
• Ability to travel up to 10% to resolve high profile customer issues.
• Preferred: 1+ years of experience in the Power Distribution area.

Responsibilities

• Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.
• Track and manage multiple warranty cases and close them on-time.
• Provide proactive communication on case status to internal and external stakeholders.
• Develop corrective and preventive actions with factories and quality teams.
• Improve departmental processes through efficiency enhancements.

Skills

Project management

Customer service

Cross-functional coordination

Communication

Travel readiness

Tools

BIM

COMPASS

ProCore

Job description

• Raleigh - North Carolina - United States of America
• Wendell - North Carolina - United States of America

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow’s power grid!

The Project Coordinator role will be responsible for developing quick, high-level resolution to our customer’s warranty related issues. This role will work within the Siemens SI EA business unit and will support products such as: medium voltage switchgear, low voltage switchgears, transformers, e-houses and others. This position is a hybrid role located in Wendell, NC.

You’ll make an impact as you:

• Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.
• Ensure track and manage multiple warranty cases.
• Close them on-time identifying priorities.
• Provide proactive communication on Case status to internal and external stakeholders.
• Devise solution driven approaches to expedite and manage timely closure of Warranty cases.
• Follow and adhere to customer defined contractual timeline to respond to cases and providing daily/weekly updates.
• Engage proactively with Project Management, Engineering, Quality, Application engineering and other teams.
• Work with our factories and quality teams to develop and implement corrective and preventive actions.
• Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
• Provide frequent updates to all stakeholders during the correction steps for the customer.
• Work closely with field service teams and vendors to align on materials and methods of correction
• Demonstrate ownership in driving resolution for our customers in a timely fashion and in addition, also performing resolution in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• 1+ years of project management or customer service experience
• Ability to travel up to10% to resolve high profile customer issues
• Applicants must be authorized to work in the US without the need for sponsorship now or in the future.

Preferred Qualifications:

• 1+ years of experience in the Power Distribution area
• Ability to manage construction software like BIM, COMPASS, ProCore Etc.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here .

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is 74,664 - 100,878 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice

California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice

California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .

Criminal History

Qualified applications with arrest or conviction records will be considered foremployment in accordance with applicable local and state laws.