Project Coordinator

Restoration Management Company; Phoenix (AZ); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with matching

Paid time off

Paid holidays

Life insurance

Job summary

Restoration Management Company in Phoenix is seeking a Project Coordinator to schedule and dispatch crews for residential and commercial losses. You will support project managers, supervisors, and directors with administrative duties and serve as a liaison to the corporate office for forms and procedures.

Requirements include a High School Diploma, MS Office proficiency, and strong interpersonal, organizational, and English skills.

Qualifications

• High School Diploma or equivalent.
• Proven work experience in a restoration or construction industry preferred.
• Good judgment and discretion with confidential data.
• Customer service focus with excellent interpersonal skills.
• Good grasp of English.
• Bilingual (English/Spanish) preferred.
• Excellent analytical and problem-solving abilities.
• Multi-tasker, with ability to meet tight deadlines, works well under pressure.
• Ability to follow directions, utilize resources.
• High attention to detail, accuracy, and proofreading

Responsibilities

• Call customers to communicate schedules and respond to inquiries.
• Assist with vendor setup and ensuring correct documentation.
• Answer calls and direct to appropriate staff.
• Generate Work Orders and Change Orders and coordinate dispatch of crews.
• Maintain daily crew schedules and assist in establishing schedules for efficiency.
• Prepare state/federal and waste paperwork for asbestos projects where applicable.
• Update Invoice Tracking and ensure delivery of Payment Requests.
• Organize and run meetings (safety, in-office, production).
• Coordinate with Call Center for new job information.
• Label photos and upload into systems.
• Create and maintain job files with reports and BOS.

Skills

Customer service

English proficiency

Attention to detail

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Don't Just Find a Job. Find Your Purpose.

Restoration Management Company (RMC) improves lives by helping people and businesses recover from property damage-and by caring for the people behind every loss. Family-owned since 1985, RMC has grown into one of the largest family-owned restoration companies in the United States, with nineteen locations across eight states. Our continued growth includes three new locations established in 2024, 2025, and 2026, allowing us to be closer to the customers and communities we serve.

Recognized by Newsweek as one of America's Top Workplaces, RMC combines cutting-edge technology with proven expertise to support residential and commercial customers after water, fire, and other environmental damage. But our work is about more than restoring buildings. We understand that property damage can be stressful and overwhelming, which is why we approach every project with compassion, respect, and a genuine commitment to our customers' well-being.

From emergency mitigation and cleanup to reconstruction and restoration, our end-to-end services help guide customers through every step of the recovery process. We're here to restore their property, protect what matters most, and help them move forward with confidence.

WE ARE RMC!

At RMC, we do more than restore buildings-we restore hope, rebuild communities, and help people return to what matters most. For more than 41 years, RMC has been built on hard work, integrity, teamwork, and a commitment to our people. As a family-owned company, we understand that our greatest strength is the people behind the work. That's why we invest in our employees, create opportunities for growth, and encourage every team member to learn, lead, and build a meaningful career. Whether you're starting your career in restoration or bringing years of experience to the field, RMC offers the opportunity to grow, make an impact, and be part of something bigger. Join a team of skilled professionals who support one another, take pride in their work, and show up every day to make a difference.

One team. One mission: Respond -Restore- Rebuild-Ready to build a career with purpose? Join RMC and help restore what matters most.

Description

Pay Range: $20.35 - $32.37 Hourly (DOE)

Branch Location: 3801 E. Roeser Rd. Suite 14 Phoenix, AZ 85040

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility, and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.

Job Summary

Project Coordinator is responsible for scheduling and dispatching crews to residential and commercial property losses. This position supports one or more of the following: Project Managers, Project Supervisors, Superintendents, Branch Managers, and Directors with administrative duties when needed. Serve as the liaison to corporate office for all new forms, policies, procedures, and program issues.

Key Responsibilities

Core responsibilities for the position are as follows:

• Call customers for purposes of communicating or coordinating project schedules, and/or respond to general inquiries in a timely manner.
• Responsible for assisting with Vendor Setup ensuring vendor has provided correct documentation.
• Answer phone calls from customers, answer questions, or direct to appropriate staff when necessary.
• Generate Work Orders and Change Orders upon request, forward to customer for signature, and coordinate dispatch of crews accordingly.
• May be responsible for maintaining daily schedules for crews and other project members, and may assist in establishing schedules for increased efficiencies.
• May prepare required state, federal, and / or waste management paperwork for all Asbestos Projects, where applicable.
• Update Invoice Tracking spreadsheet and ensure delivery of Payment Request to management.
• Organize weekly, bi-weekly, monthly meetings in accordance with company policy, including but not limited to: safety meetings, In-office meetings, production meetings, etc.
• Work with Call Center regarding new job information.
• Label photos and upload into specific systems/programs.
• Create and maintain job files ensuring all job pertinent reports and documents, including budget worksheets, invoices, Project Reports and BOS are properly filed.

Reporting (these duties may be applicable, depending on Division/Department):

• Prepare daily management report on T&M Cost Spreadsheet, cross checking against subcontractor invoice and labor hours. Submit complete and accurate T&M paperwork daily to Central Billing.
• Document daily updates on industry specific programs for all open jobs. Enter information from Tick Sheets completed by the Technicians and Project Managers into industry specific programs (Moisture Mapper, Xactanalysis, and Mica reports).

Branch office support may include:

• Distribute and send all US mail and interoffice mail (courier service) for the Branch.
• Monitor visitor access when required, ensuring all protocols (safety/corporate) are followed.
• Ensure all local, state, and federal postings as directed by HR and Safety are properly displayed.
• Organize timecards by division and review for errors. Where applicable enter hazard pay data and/or verify construction labor; submit to Payroll.
• Communicate with and assist Payroll and Human Resources with payroll and employee issues.
• Responsible for keeping petty cash supply balanced, authorizing reimbursements and tracking cash flow for submission to corporate office. (Except for Corporate)
• Keep adequate levels of office supply inventory, RMC apparel, and order when necessary.
• Provide administrative support to: Branch Manager, Project Supervisor, Project Managers, Operations Manager, Technicians and Human Resources.
• Download documents and pictures into appropriate job folder for billing.
• Serve as point of contact to all office and/or project vendors, customers, and field personnel.
• Participate in production meetings.
• Serve as liaison to corporate office for new forms, policies, and procedures.

Experience/Requirements

The position of Project Coordinator requires the following:

• High School Diploma or equivalent.
• Proven work experience in a restoration or construction industry preferred.
• Use of good judgement and discretion with handling confidential data.
• Good knowledge in working with MS Office
• Customer service focus, with excellent interpersonal skills.
• Good grasp of English
• Bilingual (English/Spanish) preferred.
• Excellent analytical and problem-solving abilities.
• Multi-tasker, with ability to meet tight deadlines, works well under pressure.
• Ability to follow directions, utilize resources.
• High attention to detail, accuracy, and proofreading

Safety Requirements

• Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
• Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
• Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

Physical Requirements

General Physical Abilities:

• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
• Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
• Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)

Working Conditions

Office Environment:

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

Field Environment:

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

Hazardous Environments:

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends given our 24/7 business operations

Travel Requirements:

• May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences.

Additional Information

Location Phoenix

Territory

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

Req Number ADM-26-00018

About the Organization Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Livermore, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients.

We offer:

• Full-time positions;
• Opportunity for advancement;
• Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance)
• PTO
• Paid holidays
• Competitive salaries

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.