Project Coordinator

Pavion; Lincoln (NE); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pavion is seeking a Project Coordinator for its security business unit. This role involves responding to customer inquiries, coordinating CCTV-related projects, scheduling, and tracking work orders.

You will manage communications with on-site personnel and ensure tasks stay within scope while tracking costs and warranties. The position requires 2+ years of customer service/dispatch experience and a high school diploma.

Qualifications

• 2+ years of customer service, dispatch and/or tech support experience.
• High School Diploma.
• Navigate computer based ticketing system.
• Experience managing schedules.
• Strong multi-tasking and documentation skills.
• Detail oriented and analytic problem solver.
• Mechanical/technical aptitude.
• Customer service attitude.
• Ability to multi-task under pressure.
• Time management and ability to meet deadlines.

Responsibilities

• Respond to end user/customer-reported issues via inbound and outbound phone and email communications.
• Determine the appropriate course of action and follow through to ensure resolution.
• Coordinate projects related to security solutions (i.e. CCTV systems) including scheduling and equipment orders, onsite communication, status updates, and scope adherence.
• Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks.
• Manage costs, margins and budget on individual or group work orders; handle warranty and non-warranty ownership of all billable items and services.

Skills

Customer service experience

Dispatch experience

Tech support experience

Education

High School Diploma

Tools

Ticketing system

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Project Coordinator to join our security business unit.

Position Responsibilities

• Respond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)
• Determine the appropriate course of action and follow through to ensure resolution
• Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
• Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
• Manage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope

Basic Qualifications

• 2+ years of customer service, dispatch and/or tech support experience
• High School Diploma

Preferred Qualifications

• Able to navigate computer based ticketing system
• Experience managing schedules
• Strong multi-tasking and documentation skills
• Detail oriented and analytic problem solver
• Mechanical/technical aptitude
• Customer service attitude
• Ability to multi-task under pressure
• Time management and ability to meet deadlines

Physical Requirements

• Ability to commute to the office for each work shift
• Ability to work in a stationary position for an extended period of time
• Manual dexterity and ability to operate computer keyboards, work phones, and other office equipment with precision
• Ability to read small text on documents or computer screens
• Ability to utilize a computer, work phone, keyboard, email, etc. for a full work shift to document data and address customer technical issues

The hourly pay range for this position is $28.00-$35.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.