Project Coordinator

IICRC; Caseyville (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A property restoration service provider is seeking a Project Coordinator to manage customer interactions and administrative tasks. The ideal candidate will demonstrate excellent communication skills and a focus on customer satisfaction. Responsibilities include coordinating schedules, managing compliance documentation, and supporting marketing efforts. Compensation ranges from $19.00 to $23.00 per hour. Join a dedicated team that values servant leadership and community involvement.

Qualifications

• Ability to communicate effectively with genuine interest in people.
• Patience, empathy, and clarity when handling customers.
• Skilled in organization and record keeping.
• Ability to present professionally and respect safety guidelines.
• Talent in maximizing opportunities for business relationships.

Responsibilities

• Manage customer needs and notify management as required.
• Provide customer service and document messages.
• Coordinate office schedules and compliance documentation.
• Manage collections for progress and final payments.
• Maintain notes in job management system.

Skills

Clear communication

Customer handling

Organizational skills

Attention to detail

Relationship building

Job description

Project Coordinator

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally through serving our customers, communities, and each other.

Job Position Description

With a 'One Team' mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps / Estimators, and the Office Manager / Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets us apart from our competitors in the industry.

Responsibilities

• Address and manage customer needs and concerns, notify management and ownership as needed
• Answering calls, providing customer service and documenting messages
• Coordinates office schedules, modifications to schedules.
• Management of compliance documentation, business resume and national account programs
• Works with collections for collecting deductibles, progress payments and final payments.
• Maintains notes in job management system.
• Supporting marketing efforts and continuing to grow personally and professionally in the business
• Coordinate and communicate with insurance companies, agents and clients regarding work flow from job beginning to end.
• Respond to customer concerns in a timely manner.

Qualifications

• Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
• Aptitude with handling customers, showing patience, empathy, and clarity of 'message'
• Skilled with organization, record keeping and close attention to detail
• Respect for safety and brand identity guidelines. Ability to present yourself professionally
• Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.

Compensation: $19.00 - $23.00 per hour

We Build Careers - Steve White, President and COO

Established in 2010, PuroClean Emergency Restoration Services of Caseyville operates with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow through serving our customers, communities, and each other. Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM. We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership