Project Coordinator

Eaton Group; Asheville (NC); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Health and Welfare benefits

Retirement benefits

Job summary

Eaton is seeking a Customer Support professional to develop and maintain relationships with customers in the Arden, NC area. You will use Eaton tools to enter Built-To-Order, Assembled-To-Order, and Engineered-To-Order orders and coordinate with Operations, Credit and Sales to keep scheduling, expediting, and logistics on track.

The role emphasizes strong customer service, problem solving, and organizational skills, with daily communications and escalation when necessary to protect customer

Qualifications

• 2-year degree from an accredited institution.
• Relocation is not available. Candidates must reside within 50 miles of Arden, NC.
• Eaton will not sponsor immigration or related visa programs.
• Minimum 2 years of customer service experience.
• Proficient in Microsoft Office applications including Excel.
• BS/BA Degree from an accredited institution.

Responsibilities

• Develop and maintain relationships with internal and external customers in assigned territory.
• Enter project orders using Built-To-Order, Assembled-To-Order, and Engineered-To-Order equipment with Eaton tools.
• Promote proactive project management through timely communications with Operations, Credit, Sales and external customers.
• Advocate for customers by escalating issues to management when needed.
• Manage daily phone and email activity, providing directions and updates for teammates.
• Meet expectations per EatonCare Service Level Agreement.
• Perform other duties as required by Regional Management.

Skills

Customer focus

Computer skills

Problem solving

Organizational skills

Education

2-year degree

BS/BA degree

Tools

Excel

Microsoft Office

Job description

What you’ll do:

• Develop and maintain relationships with internal and external customers in assigned territory.
• Use Eaton prescribed tools and applications to enter project orders consisting of Built-To-Order, Assembled-To-Order, and Engineered-To-Order equipment.
• Promote proactive project management through timely and accurate communications with internal partners (Operations, Credit, Sales) and external customers relative to scheduling status, expediting, change orders, logistics and financial order management.
• Serve as the customer’s advocate by relaying the appropriate level of urgency to peer contacts in the operations and escalating issues as required to management.
• Manage daily phone and email activity, providing directions, solutions and updates, including back-up support as necessary for teammates.
• Meet expectations per EatonCare Service Level Agreement.
• Perform all other duties as required by Regional Management.

Qualifications:

Basic Qualifications:

• 2-year degree from an accredited institution
• Relocation is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Minimum 2 years of customer service experience.
• Proficient in Microsoft Office applications including Excel.
• BS/BA Degree from an accredited institution

Skills:

Position Criteria:

• Strong customer focus and interpersonal skills (written and verbal communication).
• Strong computer skills including proficiency in typing.
• Proficient in creative problem solving, conflict resolution and managing priorities.
• Exceptional organizational skills for managing high volume of transactions (orders, emails and phone calls).

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

The expected annual salary range for this role is $56000 - $83000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.