Project Associate II

Trc Companies, Inc.; New Brunswick (NJ); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid time off and holidays

Sick leave & family leave

Job summary

TRC Companies, Inc. seeks an experienced administrative services professional to join our team in New Brunswick, NJ. The role interfaces with customers and program trade allies to support energy efficiency programs at the local level.

The ideal candidate has strong communication, organizational skills, and the ability to work independently or in teams, with travel to local marketing events as required.

Qualifications

• Minimum of 7 years’ experience in administrative services.
• Associates degree from an accredited college in a related discipline, or equivalent experience.
• Excellent verbal and written communication skills.
• Ability to actively listen and take initiative to solve customer goals.
• Flexible to thrive in a high-change business environment.
• One-stop solution or advisor for customers; strong teamwork.

Responsibilities

• Actively listen to customer needs and promote suitable programs.
• Generate and schedule appointments from pre-qualified leads.
• Assist customers and contractors with program applications.
• Perform desk-top eligibility reviews and guide decisions.
• Direct callers to appropriate team members for next steps.
• Log all calls in CRM for team visibility.
• Complete commitments like callbacks and referrals promptly.
• Identify and resolve customer issues with cross-functional collaboration.
• Work with minimal supervision while solving problems in a team.
• Follow all company policies and maintain confidentiality.

Skills

Communication

Active listening

Bilingual (English/Spanish)

Customer-centric

Time management

Independent working

Education

Associates degree in related discipline

Tools

MS Word

MS Excel

PowerPoint

Access

Job description

About Us

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Overview

This role requires an individual with strong interpersonal and organizational skills to work in an office environment. This position is the key interface for customers and program Trade Ally’s to interface with utility energy efficiency programs.

Responsibilities

• Actively listen to customer needs and goals and appropriately describe and promote the program that meets the customer’s goal.
• Work with pre-qualified leads to generate and schedule appointments where appropriate.
• Assist customers and contractors with the application processes for market-based programs.
• Perform a desk-top eligibility review and aid building decision makers in identifying next steps.
• Refer callers directly to appropriate team members when it is clear they are the next step in the process.
• Accurately log all calls in CRM so team has access to the latest interaction with building.
• Complete all commitments offered to customer in a timely manner, i.e. call backs, application referral, email responses, etc.
• Identify and resolve customer issues with professionalism and with the collaboration of cross-functional team members as appropriate.
• Perform the assigned duties with minimal supervision, but also work in a team problem solving environment.
• Follow all policies and guidelines set by company.
• Maintain confidentiality regarding company and participant information.
• Excellent communication (both verbal and written), customer service and phone skills, organization, grammar, and spelling skills.
• Must be able to prioritize and work both independently and as part of a team.
• Ability to work well under pressure in time-critical situations and be productive and self-motivated during slow periods.
• Intermediate experience in MS Word, Excel, PowerPoint, and Access.
• Bilingual (English/Spanish).

Qualifications

Requirements

• Customer-centric mindset
• 2+ years of relevant experience
• Passionate about making a difference.
• Love working with people.
• Great oral and written communication skills (talking and listening)
• Quick learner who is eager to improve professional skills.
• Ability to actively listen and take initiative to seek actionable solutions to customer goals.
• Flexible with the capacity to thrive in a high-change business environment.
• An action-oriented and results-driven individual who likes to be the one-stop solution or advisor for customers.
• Experience in inside/outside sales or appointment setting is a plus.

Experience & Education

• Minimum of 7 years’ experience in administrative services.
• Associates degree from an accredited college in a related discipline, or equivalent experience.

Work Location

Candidate will be required to travel to local New Brunswick, NJ marketing events and conferences as required.

NOTE: Candidate must be New Jersey Resident and reside in New Jersey.

Benefits

TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation

In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Employee may be eligible for participation in the Company’s annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

Disclaimers

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC’s career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.

Salary Range

USD $60,008.00 - USD $78,000.00 /Yr.