Programs & Field Trips Coordinator (On-Site Manager)

Childrensmuseumfranklin; Franklin, Northern (MA, KY); Hybride; USD 28 000 - 41 000; Temps partiel

Résumé du poste

The Children’s Museum of Franklin is seeking a Programs Coordination Manager to organize and manage field trips, SparkLab and family programming, and the on-site logistics for programs. This hourly role requires strong organizational skills, superb communication, and a customer-service focus to ensure welcoming experiences for children and families.

The role includes being Manager On Site two to three days per week and coordinating administrative tasks from inquiry through payment and feedback.

Qualifications

• Strong organizational and time-management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Experience as an educator, coach, camp counselor, program facilitator, or in a similar role leading and engaging groups of children is strongly preferred.
• Strong customer service skills and the ability to communicate professionally and warmly with families, educators, program partners, and Museum staff.
• Ability to manage multiple programs, schedules, deadlines, and administrative details simultaneously.
• Comfortable working independently while collaborating closely with the Director of Programming and other Museum staff.
• Experience with scheduling, program coordination, education, customer service, nonprofit organizations, museums, or similar environments preferred.
• CPR/First Aid certification or willingness to obtain.

Responsabilités

• Manage the scheduling and coordination of Museum field trips, including communicating program details, arrival information, expectations, and other logistics with visiting groups.
• Serve as a primary point of contact for schools, educators, and group leaders throughout the scheduling and planning process.
• Coordinate all administrative requirements associated with field trips, including contracts, contact and registration forms, invoices and payments, attendance information, and other required documentation.
• Maintain accurate and organized records of upcoming and completed field trips.
• Communicate internally to ensure Museum staff have the information and materials necessary for each scheduled visit.
• Assist with the on-site facilitation of field trips, including welcoming groups, supporting program activities, managing transitions, and helping create a positive experience for students and educators, under the direction of the Director of Programming.
• Manage the scheduling and coordination of SparkLab programming, including participant communications, registration information, payments, forms, and other required documentation.
• Maintain accurate program rosters and communicate relevant information to the Director of Programming and program facilitators.
• Assist with program preparation and logistics as needed.
• Help ensure families receive timely, clear, and welcoming communication before programs and follow‑up communication and feedback collection post‑programs.
• Manage the scheduling and coordination of family programming.
• Communicate with program partners, facilitators, and participating families as needed.
• Manage contracts, contact information, registration and payment details if required, and other program documentation as needed.
• Coordinate program logistics with Museum staff to ensure spaces, materials, and other needs are prepared in advance.
• As time and workload allow, assist the Director of Programming with researching, developing, and planning new family programs and activities.
• Maintain an organized calendar of field trips, SparkLab programs, and family programs.
• Track program registrations, payments, forms, contracts, and other required documentation to ensure all materials are completed in advance of each program.
• Help develop and maintain consistent processes, templates, and systems for program scheduling and communication.
• Respond to program-related inquiries in a timely and professional manner.
• Work closely with the Director of Programming and other Museum staff to identify scheduling conflicts, program needs, and logistical considerations.
• Provide additional administrative and on-site program support as needed.

Description du poste

The Children’s Museum of Franklin is seeking a Programs Coordination Manager to organize and manage field trips, SparkLab and family programming, and the on-site logistics for programs. This hourly role requires strong organizational skills, superb communication, and a customer-service focus to ensure welcoming experiences for children and families.

The role includes being Manager On Site two to three days per week and coordinating administrative tasks from inquiry through payment and feedback.