Programs Field Representative - Investigations

Oklahoma; Remote; USD 57,000 - 68,000; Full time

Job summary

A state health agency in Arkansas is seeking a Programs Field Representative to serve as a liaison between state offices and local agencies, ensuring policy adherence in investigations. This full-time role requires a master's degree and three years of relevant experience, focusing on effective communication and investigative skills. The position includes fieldwork, regular agency visits, and requires a valid driver's license. Benefits include generous insurance allowances and a retirement savings plan.

Benefits

Generous state paid benefit allowance

Flexible spending accounts

15 days of vacation and 15 days of sick leave

Student loan repayment options

Qualifications

• Master's degree and three years' professional experience in relevant fields.
• Knowledge of agency policies and procedures.
• Ability to evaluate programs and communicate effectively.

Responsibilities

• Visit local provider agencies as representative of Office of Client Advocacy.
• Update investigations' handbook and training materials.
• Track investigative outcomes and trends.

Skills

Investigative skills

Critical thinking

Effective communication

Teamwork

Education

Master's degree in relevant field

Job description

Job Posting Title

Programs Field Representative - Investigations

Agency

340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization

340 Office of Client Advocacy

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Full time

Job Type

Regular

Compensation

The annual salary for this position is up to $67,064.80 based on education and experience.

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and vendors.
• Longevity Bonus for years of service

Job Description

Location: Coweta – 28596 E 141st Street S, but can be housed at any location,

Salary: up to $67,064.80, based on education and experience

Full Time /Part Time: Full Time

Work Schedule: Monday – Friday

Primary Hours: 8-5

Position Description:

Positions in this job family serve as liaison between the state or area office of a large agency and field offices which are involved in the delivery of social services, juvenile services or rehabilitation services on a statewide basis.

Position Responsibilities/Essential Functions:

• Regularly visits local provider agencies as a representative of Office of Client Advocacy to ensure proper interpretation and uniform application of investigation policies, procedures, rules and regulations.
• Appropriately applies investigative skills, to include interviewing and engagement, critical thinking, and safety-based decision-making.
• Regularly updates the Investigations Handbook and Investigator Tool Kit.
• Help create and regularly reviews and updates standardized investigations’ onboarding training.
• Seeks out additional training opportunities for investigators
• Serves as backup to assign VA investigations to VA investigators and complete law enforcement notification letters.
• Regularly updates training guide for new investigators after updates.
• Schedules quarterly I-Team meetings including creating an agenda with topics.
• Plans and Schedules monthly Lunch and Learns with investigators.
• Work closely with managers of new staff to train and organize shadow opportunities with experienced investigators.
• Tracks trends of number of cases assigned, types of cases assigned, peaks in facilities with assigned investigations, peaks in time periods of increased assignments and tracks investigative outcomes by allegation and finding.
• Being present in the office is an essential function of this job
• Other duties as assigned

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

This job family consists of only one level and incumbent employees are responsible for performing all functions related to the position to which assigned.

Applicants must be willing and able to fulfill all job-related travel normally associated with this position.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications:

Education and Experience required at this level consists of a master’s degree and three years of professional experience in social work, child support, adult protective services, child welfare, early childhood development and education, guidance and counseling, nursing, intellectual disability, probation and parole, public administration, community-based prevention and diversionary youth services programs, juvenile justice, rehabilitation counseling, vocational evaluation or vocational rehabilitation; or an equivalent combination of education and experience, substituting one year of additional qualifying experience for each year of the required education.

Applicants must be willing and able to perform all job-related travel normally associated with this position and possess a valid driver’s license.

Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Valued Knowledge, Skills and Abilities

Knowledge, Skills and Abilities required at this level include knowledge of agency policies and procedures; of all state and federal legislation related to assigned agency programs; of sound methods of community organization and planning; and of current social and economic problems. Ability is required to evaluate programs; to communicate effectively, both orally and in writing; and to interpret and apply policy material.

Physical Demands and Work Environment:

A portion of this role involves conducting fieldwork within the community. This includes visits to private homes and various care facilities. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms. This position requires daily use of a laptop computer and cell phone. Travel is required with this position. Being present at the office is an essential function of the job.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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